Communication as a strategy for hospital accreditation maintenance
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Escola Anna Nery |
Texto Completo: | http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1414-81452019000100214 |
Resumo: | ABSTRACT Objective: to analyze the communication strategies adopted by a General Hospital, which helped the accreditation’s maintenance with excellence. Method: case study of a Private Hospital in Belo Horizonte, Brazil, accredited with excellence. Data were collected through semi-structured interviews and through analysis of institutional documents. The interviews were transcribed in full and submitted to content analysis. Results: instigating organizational and behavioral changes that have generated insecurity and resistance in employees. The development of strategies to improve internal communication contributed to the uniformity of information and the greater integration of professionals in their actions, promoting the change in the workers’ attitudes, and engaging and involving them in the process. Conclusion: communication plays a prominent role in the consolidation of hospital care and the development of a priority strategy to reach and maintain it, with an emphasis on quality of care and patient safety. |
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Escola Anna Nery |
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Communication as a strategy for hospital accreditation maintenanceAccreditationHospitalsCommunicationStrategiesQuality Management.ABSTRACT Objective: to analyze the communication strategies adopted by a General Hospital, which helped the accreditation’s maintenance with excellence. Method: case study of a Private Hospital in Belo Horizonte, Brazil, accredited with excellence. Data were collected through semi-structured interviews and through analysis of institutional documents. The interviews were transcribed in full and submitted to content analysis. Results: instigating organizational and behavioral changes that have generated insecurity and resistance in employees. The development of strategies to improve internal communication contributed to the uniformity of information and the greater integration of professionals in their actions, promoting the change in the workers’ attitudes, and engaging and involving them in the process. Conclusion: communication plays a prominent role in the consolidation of hospital care and the development of a priority strategy to reach and maintain it, with an emphasis on quality of care and patient safety.Universidade Federal do Rio de Janeiro2019-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S1414-81452019000100214Escola Anna Nery v.23 n.1 2019reponame:Escola Anna Neryinstname:Universidade Federal do Rio de Janeiro (UFRJ)instacron:UFRJ10.1590/2177-9465-ean-2018-0224info:eu-repo/semantics/openAccessFreire,Elana Maria RamosSilva,Valéria Cristina daVieira,AdrianeMatos,Selme Siqueira deAlves,Maríliaeng2020-05-05T00:00:00Zoai:scielo:S1414-81452019000100214Revistahttps://www.scielo.br/scielo.php?script=sci_serial&pid=1414-8145ONGhttps://old.scielo.br/oai/scielo-oai.phpannaneryrevista@gmail.com||eean_revista@eean.ufrj.br||icabral444@gmail.com2177-94651414-8145opendoar:2020-05-05T00:00Escola Anna Nery - Universidade Federal do Rio de Janeiro (UFRJ)false |
dc.title.none.fl_str_mv |
Communication as a strategy for hospital accreditation maintenance |
title |
Communication as a strategy for hospital accreditation maintenance |
spellingShingle |
Communication as a strategy for hospital accreditation maintenance Freire,Elana Maria Ramos Accreditation Hospitals Communication Strategies Quality Management. |
title_short |
Communication as a strategy for hospital accreditation maintenance |
title_full |
Communication as a strategy for hospital accreditation maintenance |
title_fullStr |
Communication as a strategy for hospital accreditation maintenance |
title_full_unstemmed |
Communication as a strategy for hospital accreditation maintenance |
title_sort |
Communication as a strategy for hospital accreditation maintenance |
author |
Freire,Elana Maria Ramos |
author_facet |
Freire,Elana Maria Ramos Silva,Valéria Cristina da Vieira,Adriane Matos,Selme Siqueira de Alves,Marília |
author_role |
author |
author2 |
Silva,Valéria Cristina da Vieira,Adriane Matos,Selme Siqueira de Alves,Marília |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Freire,Elana Maria Ramos Silva,Valéria Cristina da Vieira,Adriane Matos,Selme Siqueira de Alves,Marília |
dc.subject.por.fl_str_mv |
Accreditation Hospitals Communication Strategies Quality Management. |
topic |
Accreditation Hospitals Communication Strategies Quality Management. |
description |
ABSTRACT Objective: to analyze the communication strategies adopted by a General Hospital, which helped the accreditation’s maintenance with excellence. Method: case study of a Private Hospital in Belo Horizonte, Brazil, accredited with excellence. Data were collected through semi-structured interviews and through analysis of institutional documents. The interviews were transcribed in full and submitted to content analysis. Results: instigating organizational and behavioral changes that have generated insecurity and resistance in employees. The development of strategies to improve internal communication contributed to the uniformity of information and the greater integration of professionals in their actions, promoting the change in the workers’ attitudes, and engaging and involving them in the process. Conclusion: communication plays a prominent role in the consolidation of hospital care and the development of a priority strategy to reach and maintain it, with an emphasis on quality of care and patient safety. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-01-01 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1414-81452019000100214 |
url |
http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1414-81452019000100214 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
10.1590/2177-9465-ean-2018-0224 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Universidade Federal do Rio de Janeiro |
publisher.none.fl_str_mv |
Universidade Federal do Rio de Janeiro |
dc.source.none.fl_str_mv |
Escola Anna Nery v.23 n.1 2019 reponame:Escola Anna Nery instname:Universidade Federal do Rio de Janeiro (UFRJ) instacron:UFRJ |
instname_str |
Universidade Federal do Rio de Janeiro (UFRJ) |
instacron_str |
UFRJ |
institution |
UFRJ |
reponame_str |
Escola Anna Nery |
collection |
Escola Anna Nery |
repository.name.fl_str_mv |
Escola Anna Nery - Universidade Federal do Rio de Janeiro (UFRJ) |
repository.mail.fl_str_mv |
annaneryrevista@gmail.com||eean_revista@eean.ufrj.br||icabral444@gmail.com |
_version_ |
1750128124421472256 |