Flowchart of elderly care victms of abuse: an interdisciplinary perspective

• Autor(a) principal: Plassa,Bruna Oliveira
• Data de Publicação: 2018
• Outros Autores: Alarcon,Miriam Fernanda Sanches, Damaceno,Daniela Garcia, Sponchiado,Viviane Boacnin Yoneda, Braccialli,Luzmarina Aparecida Doretto, Silva,Janaina Aparecida Vantin Elias da, Marin,Maria José Sanches
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Escola Anna Nery
• Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S1414-81452018000400222
• topic: Aged; Violence; Aging; Health of the Elderly

Abstract Objective: To identify the flows of service for older people, victims of violence in different care services and to analyze the main critical issues. Method: This is a descriptive and exploratory study based on interviews with professionals responsible for: health services; judicial and social care, and with elder abuse victims, in a medium-sized city in the countryside of the state of São Paulo. Data enabled the creation of a flowchart to describe and define the critical issues, according to the model created by Franco and Merhy. Results: The following critical issues were identified: lack of centrality when directing complaints; difficulty to contact 100 hotline; collection of insufficient data on the event; lack of communication among services; victim's withdrawal in the middle of the process; lack of knowledge by the services and the population on social care functions; conflict among services in cases of difficult situations to solve, and lack of intervention by primary health care teams in response to a violence complaint. Conclusions and implications for practice: Critical issues point to the need to enhance interventions from the intersectoral perspective, with the aim to improve older people's quality of health.