Do neural-network question answering systems have a role to play in the deployment of information systems?
Autor(a) principal: | |
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Data de Publicação: | 2006 |
Outros Autores: | , , , |
Tipo de documento: | Relatório |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UFRJ |
Texto Completo: | http://hdl.handle.net/11422/1921 |
Resumo: | As Internet users become more numerous, experienced and skillful, and the number of companies doing ecommerce increases worldwide, so does the demand for online information about products and services. To satisfy this increasing demand for on-line information many companies have resorted to providing customer support services over a variety of on-line means of communication such as e.mail, chat services, voice on internet protocol (VOIP), etc. This article presents a stepwise approach to the construction of hybrid question answering systems based upon neural network technologies and natural language processing. These special kind of information systems not only provides high speed answers to questions posed by customers, but they also allow customers to receive answers to their questions on a 24/7 basis, provide well conceived standard answers to those questions, allow for a precise recording of customer communication, and make the management of customer support services easier. All of this is made clear by a case study about the development of an automatic question answering systems to the “SEBRAE Challenge”, a business game involving university students in seven different countries in South America. |
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Alencar, Antonio Juarez Sylvio de Menezes deWo, Renata ChaomeiSchimitz, Eber AssisLima, Priscila Machado VieiraFerreira, Armando Leite2017-05-09T13:54:50Z2023-11-30T03:00:27Z2006-12-31ALENCAR, A. J. Do neural-network question answering systems have a role to play in the deployment of information systems?. Rio de Janeiro: NCE, UFRJ, 2006. 10 p. (Relatório Técnico, 04/06)http://hdl.handle.net/11422/1921As Internet users become more numerous, experienced and skillful, and the number of companies doing ecommerce increases worldwide, so does the demand for online information about products and services. To satisfy this increasing demand for on-line information many companies have resorted to providing customer support services over a variety of on-line means of communication such as e.mail, chat services, voice on internet protocol (VOIP), etc. This article presents a stepwise approach to the construction of hybrid question answering systems based upon neural network technologies and natural language processing. These special kind of information systems not only provides high speed answers to questions posed by customers, but they also allow customers to receive answers to their questions on a 24/7 basis, provide well conceived standard answers to those questions, allow for a precise recording of customer communication, and make the management of customer support services easier. All of this is made clear by a case study about the development of an automatic question answering systems to the “SEBRAE Challenge”, a business game involving university students in seven different countries in South America.Submitted by Elaine Almeida (elaine.almeida@nce.ufrj.br) on 2017-05-09T13:54:50Z No. of bitstreams: 1 04_06_000668091.pdf: 555812 bytes, checksum: 4a299e92692f879bb54b8f6c9b45b7c7 (MD5)Made available in DSpace on 2017-05-09T13:54:50Z (GMT). No. of bitstreams: 1 04_06_000668091.pdf: 555812 bytes, checksum: 4a299e92692f879bb54b8f6c9b45b7c7 (MD5) Previous issue date: 2006-12-31engRelatório técnico NCECNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAORedes neurais (Ciência da computação)Sistemas de informaçãoSistemas de perguntas e respostasInformation systemsDo neural-network question answering systems have a role to play in the deployment of information systems?info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/report0406abertoBrasilInstituto Tércio Pacitti de Aplicações e Pesquisas Computacionaisinfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da UFRJinstname:Universidade Federal do Rio de Janeiro (UFRJ)instacron:UFRJORIGINAL04_06_000668091.pdf04_06_000668091.pdfapplication/pdf555812http://pantheon.ufrj.br:80/bitstream/11422/1921/1/04_06_000668091.pdf4a299e92692f879bb54b8f6c9b45b7c7MD51LICENSElicense.txtlicense.txttext/plain; charset=utf-81853http://pantheon.ufrj.br:80/bitstream/11422/1921/2/license.txtdd32849f2bfb22da963c3aac6e26e255MD52TEXT04_06_000668091.pdf.txt04_06_000668091.pdf.txtExtracted texttext/plain45095http://pantheon.ufrj.br:80/bitstream/11422/1921/3/04_06_000668091.pdf.txtf851c93ca279a8a50a097cd4a8dd11f4MD5311422/19212023-11-30 00:00:27.363oai:pantheon.ufrj.br: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Repositório de PublicaçõesPUBhttp://www.pantheon.ufrj.br/oai/requestopendoar:2023-11-30T03:00:27Repositório Institucional da UFRJ - Universidade Federal do Rio de Janeiro (UFRJ)false |
dc.title.pt_BR.fl_str_mv |
Do neural-network question answering systems have a role to play in the deployment of information systems? |
title |
Do neural-network question answering systems have a role to play in the deployment of information systems? |
spellingShingle |
Do neural-network question answering systems have a role to play in the deployment of information systems? Alencar, Antonio Juarez Sylvio de Menezes de CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO Redes neurais (Ciência da computação) Sistemas de informação Sistemas de perguntas e respostas Information systems |
title_short |
Do neural-network question answering systems have a role to play in the deployment of information systems? |
title_full |
Do neural-network question answering systems have a role to play in the deployment of information systems? |
title_fullStr |
Do neural-network question answering systems have a role to play in the deployment of information systems? |
title_full_unstemmed |
Do neural-network question answering systems have a role to play in the deployment of information systems? |
title_sort |
Do neural-network question answering systems have a role to play in the deployment of information systems? |
author |
Alencar, Antonio Juarez Sylvio de Menezes de |
author_facet |
Alencar, Antonio Juarez Sylvio de Menezes de Wo, Renata Chaomei Schimitz, Eber Assis Lima, Priscila Machado Vieira Ferreira, Armando Leite |
author_role |
author |
author2 |
Wo, Renata Chaomei Schimitz, Eber Assis Lima, Priscila Machado Vieira Ferreira, Armando Leite |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Alencar, Antonio Juarez Sylvio de Menezes de Wo, Renata Chaomei Schimitz, Eber Assis Lima, Priscila Machado Vieira Ferreira, Armando Leite |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO |
topic |
CNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO Redes neurais (Ciência da computação) Sistemas de informação Sistemas de perguntas e respostas Information systems |
dc.subject.por.fl_str_mv |
Redes neurais (Ciência da computação) Sistemas de informação Sistemas de perguntas e respostas |
dc.subject.eng.fl_str_mv |
Information systems |
description |
As Internet users become more numerous, experienced and skillful, and the number of companies doing ecommerce increases worldwide, so does the demand for online information about products and services. To satisfy this increasing demand for on-line information many companies have resorted to providing customer support services over a variety of on-line means of communication such as e.mail, chat services, voice on internet protocol (VOIP), etc. This article presents a stepwise approach to the construction of hybrid question answering systems based upon neural network technologies and natural language processing. These special kind of information systems not only provides high speed answers to questions posed by customers, but they also allow customers to receive answers to their questions on a 24/7 basis, provide well conceived standard answers to those questions, allow for a precise recording of customer communication, and make the management of customer support services easier. All of this is made clear by a case study about the development of an automatic question answering systems to the “SEBRAE Challenge”, a business game involving university students in seven different countries in South America. |
publishDate |
2006 |
dc.date.issued.fl_str_mv |
2006-12-31 |
dc.date.accessioned.fl_str_mv |
2017-05-09T13:54:50Z |
dc.date.available.fl_str_mv |
2023-11-30T03:00:27Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/report |
format |
report |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
ALENCAR, A. J. Do neural-network question answering systems have a role to play in the deployment of information systems?. Rio de Janeiro: NCE, UFRJ, 2006. 10 p. (Relatório Técnico, 04/06) |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/11422/1921 |
identifier_str_mv |
ALENCAR, A. J. Do neural-network question answering systems have a role to play in the deployment of information systems?. Rio de Janeiro: NCE, UFRJ, 2006. 10 p. (Relatório Técnico, 04/06) |
url |
http://hdl.handle.net/11422/1921 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.ispartof.pt_BR.fl_str_mv |
Relatório técnico NCE |
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info:eu-repo/semantics/openAccess |
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openAccess |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Instituto Tércio Pacitti de Aplicações e Pesquisas Computacionais |
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