“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE
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Data de Publicação: | 2021 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Ciência Plural |
Texto Completo: | https://periodicos.ufrn.br/rcp/article/view/22255 |
Resumo: | Introduction: To guarantee a universal, comprehensive and equal access is a challenge to Primary Health Care, where the absenteeism is configured as an obstacle and, at the same time, an analyst on the organization of care of the health service. In this way, needing intervention for the confrontation. Objective: To narrate the experience of the construction of the “Faltômetro” and to reflect on the challenge of implementing new strategies for or confronting ancient problems with the health services. Methodology: This is a descriptive study of the type of experience report, carried out in a Family Health Strategy (ESF), in the city of Vitória de Santo Antão - PE, with the reference Nucleus for Family Health and Primary Care (NASF-AB) of reference, between June and October 2019. The experiment was carried out in three stages: monitoring the demands of the NASF-AB; construction of the “Faltômetro” and waiting room with users. Results: Through experience, weakness in the record of absences was identified; the importance of the Community Health Agent (ACS); need to identify the causes of absences; and the need to rethink the organization of the work process. Conclusions: The “Faltômetro” and the waiting room were fundamental strategies for the debate on absenteeism in the scope of Primary Health Care. However, it is necessary to develop Health Education processes with the population, allowing a horizontal dialogue to understand the possible causes of absences. In addition, health professionals need to break the discourse of blaming users, recognizing the existence of barriers to access in the territory. Keywords: Absenteeism; Primary Health Care; Health Education; Unified Health System. |
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“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE“FALTÔMETRO”: ESTRATEGIA PARA ENFRENTAR EL ABSENTISMO EN EL CONTEXTO DE ATENCIÓN PRIMARIA DE SALUD“FALTÔMETRO”: ESTRATÉGIA PARA O ENFRENTAMENTO DO ABSENTEÍSMO NO ÂMBITO DA ATENÇÃO BÁSICA Introduction: To guarantee a universal, comprehensive and equal access is a challenge to Primary Health Care, where the absenteeism is configured as an obstacle and, at the same time, an analyst on the organization of care of the health service. In this way, needing intervention for the confrontation. Objective: To narrate the experience of the construction of the “Faltômetro” and to reflect on the challenge of implementing new strategies for or confronting ancient problems with the health services. Methodology: This is a descriptive study of the type of experience report, carried out in a Family Health Strategy (ESF), in the city of Vitória de Santo Antão - PE, with the reference Nucleus for Family Health and Primary Care (NASF-AB) of reference, between June and October 2019. The experiment was carried out in three stages: monitoring the demands of the NASF-AB; construction of the “Faltômetro” and waiting room with users. Results: Through experience, weakness in the record of absences was identified; the importance of the Community Health Agent (ACS); need to identify the causes of absences; and the need to rethink the organization of the work process. Conclusions: The “Faltômetro” and the waiting room were fundamental strategies for the debate on absenteeism in the scope of Primary Health Care. However, it is necessary to develop Health Education processes with the population, allowing a horizontal dialogue to understand the possible causes of absences. In addition, health professionals need to break the discourse of blaming users, recognizing the existence of barriers to access in the territory. Keywords: Absenteeism; Primary Health Care; Health Education; Unified Health System.Introducción: Garantizar el acceso universal, integral y equitativo es uno de los desafíos de la atención primaria, donde el absentismo es un obstáculo y, al mismo tiempo, un analizador de la organización de la atención de los servicios de salud. Por lo tanto, necesita intervenciones para hacer frente. Objetivo: Narrar la experiencia de construir el "Faltômetro" y reflexionar sobre el desafío de implementar nuevas estrategias para enfrentar viejos problemas en los servicios de salud. Metodología: Este es un estudio descriptivo de un tipo de informe de experiencia, llevado a cabo en una Estrategia de salud familiar (ESF), en el municipio de Vitória de Santo Antão - PE, con el Centro ampliado de salud familiar y atención primaria (NASF-AB) entre junio y octubre de 2019. El experimento se llevó a cabo en tres etapas: monitoreo de las demandas del NASF-AB; construcción del "Faltômetro" y sala de espera con usuarios. Resultados: A través de la experiencia, se identificó debilidad en el registro de ausencias; la importancia del Agente de Salud Comunitario (ACS); necesidad de identificar las causas de las ausencias; y la necesidad de repensar la organización del proceso de trabajo. Conclusiones: El "Faltômetro" y la sala de espera fueron estrategias fundamentales para el debate sobre el absentismo en el ámbito de la Atención Primaria. Sin embargo, es necesario desarrollar procesos de Educación para la Salud con la población, lo que permite un diálogo horizontal para comprender las posibles causas de las ausencias. Además, los profesionales de la salud deben romper el discurso de culpar a los usuarios, reconociendo la existencia de barreras de acceso en el territorio. Palabras clave: Absentismo; Atención Primaria de Salud; Educación en Salud; Sistema Único de Salud.Introdução: A garantia de um acesso universal, integral e equânime é um dos desafios da Atenção Básica, onde o absenteísmo se configura como obstáculo e, ao mesmo tempo, um analisador sobre a organização do cuidado do serviço de saúde. Dessa forma, necessitando de intervenções para o enfrentamento. Objetivo: Narrar a experiência da construção do “Faltômetro” e refletir sobre o desafio de implementar novas estratégias para o enfrentamento de antigos problemas nos serviços de saúde. Metodologia: Trata-se estudo descritivo do tipo relato de experiência, realizado numa Estratégia de Saúde da Família (ESF), no município de Vitória de Santo Antão - PE, com o Núcleo Ampliado de Saúde da Família e Atenção Básica (NASF-AB) de referência, entre junho e outubro de 2019. A experiência foi realizada em três etapas: monitoramento das demandas do NASF-AB; construção do “Faltômetro” e sala de espera com os usuários. Resultados: Por meio da experiência, foi identificada a fragilidade no registro de faltas; a importância do Agente Comunitário de Saúde (ACS); a necessidade de identificação das causas das faltas; e a necessidade de repensar a organização do processo de trabalho. Conclusões: O “Faltômetro” e a sala de espera foram estratégias fundamentais para o debate sobre o absenteísmo no âmbito da Atenção Básica. No entanto, faz-se necessário o desenvolvimento de processos de Educação em Saúde com a população, permitindo um diálogo horizontal, para a compreensão das possíveis causas das faltas. Além disso, os profissionais em saúde necessitam romper com o discurso de culpabilização dos usuários, reconhecendo a existência de barreiras de acesso no território. Palavras-Chave: Absenteísmo; Atenção Primária à Saúde; Educação em saúde; Sistema Único de Saúde.Portal de Periódicos Eletrônicos da UFRN2021-05-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.ufrn.br/rcp/article/view/2225510.21680/2446-7286.2021v7n2ID22255Revista Ciência Plural; v. 7 n. 2 (2021): Revista Ciência Plural; 163-1762446-728610.21680/2446-7286.2021v7n2reponame:Revista Ciência Pluralinstname:Universidade Federal do Rio Grande do Norte (UFRN)instacron:UFRNporhttps://periodicos.ufrn.br/rcp/article/view/22255/14201Copyright (c) 2021 Revista Ciência Pluralinfo:eu-repo/semantics/openAccessTatiane Alves da Silva, MariaRufino Barbosa da Silva, ElaineRanielli da Costa, NayaraBarbosa da Silva Júnior, Valdecirde Oliveira Silva Sousa, Fabiana2021-06-23T11:32:53Zoai:periodicos.ufrn.br:article/22255Revistahttps://periodicos.ufrn.br/rcpPUBhttps://periodicos.ufrn.br/rcp/oai||irisdoceu.ufrn@gmail.com2446-72862446-7286opendoar:2021-06-23T11:32:53Revista Ciência Plural - Universidade Federal do Rio Grande do Norte (UFRN)false |
dc.title.none.fl_str_mv |
“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE “FALTÔMETRO”: ESTRATEGIA PARA ENFRENTAR EL ABSENTISMO EN EL CONTEXTO DE ATENCIÓN PRIMARIA DE SALUD “FALTÔMETRO”: ESTRATÉGIA PARA O ENFRENTAMENTO DO ABSENTEÍSMO NO ÂMBITO DA ATENÇÃO BÁSICA |
title |
“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE |
spellingShingle |
“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE Tatiane Alves da Silva, Maria |
title_short |
“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE |
title_full |
“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE |
title_fullStr |
“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE |
title_full_unstemmed |
“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE |
title_sort |
“FALTÔMETRO”: STRATEGY FOR DEALING WITH ABSENTEEISM IN THE CONTEXT OF PRIMARY HEALTH CARE |
author |
Tatiane Alves da Silva, Maria |
author_facet |
Tatiane Alves da Silva, Maria Rufino Barbosa da Silva, Elaine Ranielli da Costa, Nayara Barbosa da Silva Júnior, Valdecir de Oliveira Silva Sousa, Fabiana |
author_role |
author |
author2 |
Rufino Barbosa da Silva, Elaine Ranielli da Costa, Nayara Barbosa da Silva Júnior, Valdecir de Oliveira Silva Sousa, Fabiana |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Tatiane Alves da Silva, Maria Rufino Barbosa da Silva, Elaine Ranielli da Costa, Nayara Barbosa da Silva Júnior, Valdecir de Oliveira Silva Sousa, Fabiana |
description |
Introduction: To guarantee a universal, comprehensive and equal access is a challenge to Primary Health Care, where the absenteeism is configured as an obstacle and, at the same time, an analyst on the organization of care of the health service. In this way, needing intervention for the confrontation. Objective: To narrate the experience of the construction of the “Faltômetro” and to reflect on the challenge of implementing new strategies for or confronting ancient problems with the health services. Methodology: This is a descriptive study of the type of experience report, carried out in a Family Health Strategy (ESF), in the city of Vitória de Santo Antão - PE, with the reference Nucleus for Family Health and Primary Care (NASF-AB) of reference, between June and October 2019. The experiment was carried out in three stages: monitoring the demands of the NASF-AB; construction of the “Faltômetro” and waiting room with users. Results: Through experience, weakness in the record of absences was identified; the importance of the Community Health Agent (ACS); need to identify the causes of absences; and the need to rethink the organization of the work process. Conclusions: The “Faltômetro” and the waiting room were fundamental strategies for the debate on absenteeism in the scope of Primary Health Care. However, it is necessary to develop Health Education processes with the population, allowing a horizontal dialogue to understand the possible causes of absences. In addition, health professionals need to break the discourse of blaming users, recognizing the existence of barriers to access in the territory. Keywords: Absenteeism; Primary Health Care; Health Education; Unified Health System. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-05-08 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
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article |
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publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.ufrn.br/rcp/article/view/22255 10.21680/2446-7286.2021v7n2ID22255 |
url |
https://periodicos.ufrn.br/rcp/article/view/22255 |
identifier_str_mv |
10.21680/2446-7286.2021v7n2ID22255 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.ufrn.br/rcp/article/view/22255/14201 |
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Copyright (c) 2021 Revista Ciência Plural info:eu-repo/semantics/openAccess |
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Copyright (c) 2021 Revista Ciência Plural |
eu_rights_str_mv |
openAccess |
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application/pdf |
dc.publisher.none.fl_str_mv |
Portal de Periódicos Eletrônicos da UFRN |
publisher.none.fl_str_mv |
Portal de Periódicos Eletrônicos da UFRN |
dc.source.none.fl_str_mv |
Revista Ciência Plural; v. 7 n. 2 (2021): Revista Ciência Plural; 163-176 2446-7286 10.21680/2446-7286.2021v7n2 reponame:Revista Ciência Plural instname:Universidade Federal do Rio Grande do Norte (UFRN) instacron:UFRN |
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Universidade Federal do Rio Grande do Norte (UFRN) |
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UFRN |
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UFRN |
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Revista Ciência Plural |
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Revista Ciência Plural |
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Revista Ciência Plural - Universidade Federal do Rio Grande do Norte (UFRN) |
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||irisdoceu.ufrn@gmail.com |
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