The brazilian mobile telephoning market and its indicators of Non-quality
Autor(a) principal: | |
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Data de Publicação: | 2013 |
Outros Autores: | , , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UFRN |
Texto Completo: | https://repositorio.ufrn.br/jspui/handle/123456789/29729 |
Resumo: | This article aims to scale the Brazilian mobile phone market as the number of active lines, carriers participation in the market and teledensity, as well as presenting the main non-quality indicators and rankings of carriers in relation to complaints registered by users. The methodology used was “survey” with documentary research, enabled through access to the database of the Brazilian National Telecommunications Agency—ANATEL, and Sindec Report developed by the Brazilian National Secretary of the Consumer—SENACON. The results obtained showed a Brazil of had a teledensity of 132.78 lines every 100 inhabitants, with 261 million mobile lines active, these 19 million enabled in 2012. The leadership of the company “Vivo” with 29.08% of marketshare and shows the lowest rate of complaints among the big four carriers (Vivo, TIM, Claro, and Oi Móvel) according to the data of Anatel. SENACON data already confirm the big four carriers among the 10 conglomerates more defendants in claims in Brazil. As the indicators of non-quality, the Act of Misappropriation was pointed to by users as the biggest problem in contracted services |
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Diógenes, Jamil Ramsi FarkatSousa, Kleber Cavalcante deNunes, Benilton MedeirosQueiroz, Fernanda Cristina Barbosa PereiraQueiroz, Jamerson ViegasHékis, Hélio Roberto2020-07-24T20:19:10Z2020-07-24T20:19:10Z2013-10DIÓGENES, J. R. F.; SOUSA, K. C.; NUNES, B. M.; QUEIROZ, F. C. B. P.; QUEIROZ, J. V.; HÉKIS, H. R.. The brazilian mobile telephoning market and its indicators of Non-quality. Chinese Business Review, v. 12, p. 712-723, 2013. Disponível em: http://www.davidpublisher.com/index.php/Home/Article/index?id=2839.html. Acesso em: 23 jul. 2020. DOI:10.17265/1537-1506/2013.10.0051537-1506https://repositorio.ufrn.br/jspui/handle/123456789/2972910.17265/1537-1506/2013.10.005David PublishingAttribution-NonCommercial 3.0 Brazilhttp://creativecommons.org/licenses/by-nc/3.0/br/info:eu-repo/semantics/openAccessQualityRegulatory agencyBrazilian mobile telephonyThe brazilian mobile telephoning market and its indicators of Non-qualityinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleThis article aims to scale the Brazilian mobile phone market as the number of active lines, carriers participation in the market and teledensity, as well as presenting the main non-quality indicators and rankings of carriers in relation to complaints registered by users. The methodology used was “survey” with documentary research, enabled through access to the database of the Brazilian National Telecommunications Agency—ANATEL, and Sindec Report developed by the Brazilian National Secretary of the Consumer—SENACON. The results obtained showed a Brazil of had a teledensity of 132.78 lines every 100 inhabitants, with 261 million mobile lines active, these 19 million enabled in 2012. The leadership of the company “Vivo” with 29.08% of marketshare and shows the lowest rate of complaints among the big four carriers (Vivo, TIM, Claro, and Oi Móvel) according to the data of Anatel. SENACON data already confirm the big four carriers among the 10 conglomerates more defendants in claims in Brazil. As the indicators of non-quality, the Act of Misappropriation was pointed to by users as the biggest problem in contracted servicesengreponame:Repositório Institucional da UFRNinstname:Universidade Federal do Rio Grande do Norte (UFRN)instacron:UFRNORIGINALBrazilianMobileTelephoning_Hékis_2013.pdfBrazilianMobileTelephoning_Hékis_2013.pdfapplication/pdf75529https://repositorio.ufrn.br/bitstream/123456789/29729/1/BrazilianMobileTelephoning_H%c3%a9kis_2013.pdfba12984b0c220ead74d42c527d9cb887MD51CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8920https://repositorio.ufrn.br/bitstream/123456789/29729/2/license_rdf728dfda2fa81b274c619d08d1dfc1a03MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-81484https://repositorio.ufrn.br/bitstream/123456789/29729/3/license.txte9597aa2854d128fd968be5edc8a28d9MD53TEXTBrazilianMobileTelephoning_Hékis_2013.pdf.txtBrazilianMobileTelephoning_Hékis_2013.pdf.txtExtracted texttext/plain39574https://repositorio.ufrn.br/bitstream/123456789/29729/4/BrazilianMobileTelephoning_H%c3%a9kis_2013.pdf.txtd90efa60b09bc4f9aee12256aaad5120MD54THUMBNAILBrazilianMobileTelephoning_Hékis_2013.pdf.jpgBrazilianMobileTelephoning_Hékis_2013.pdf.jpgGenerated Thumbnailimage/jpeg1613https://repositorio.ufrn.br/bitstream/123456789/29729/5/BrazilianMobileTelephoning_H%c3%a9kis_2013.pdf.jpg126a44b5467e78af56d3e767c2e395d7MD55123456789/297292020-07-26 04:52:55.924oai:https://repositorio.ufrn.br:123456789/29729Tk9OLUVYQ0xVU0lWRSBESVNUUklCVVRJT04gTElDRU5TRQoKCkJ5IHNpZ25pbmcgYW5kIGRlbGl2ZXJpbmcgdGhpcyBsaWNlbnNlLCBNci4gKGF1dGhvciBvciBjb3B5cmlnaHQgaG9sZGVyKToKCgphKSBHcmFudHMgdGhlIFVuaXZlcnNpZGFkZSBGZWRlcmFsIFJpbyBHcmFuZGUgZG8gTm9ydGUgdGhlIG5vbi1leGNsdXNpdmUgcmlnaHQgb2YKcmVwcm9kdWNlLCBjb252ZXJ0IChhcyBkZWZpbmVkIGJlbG93KSwgY29tbXVuaWNhdGUgYW5kIC8gb3IKZGlzdHJpYnV0ZSB0aGUgZGVsaXZlcmVkIGRvY3VtZW50IChpbmNsdWRpbmcgYWJzdHJhY3QgLyBhYnN0cmFjdCkgaW4KZGlnaXRhbCBvciBwcmludGVkIGZvcm1hdCBhbmQgaW4gYW55IG1lZGl1bS4KCmIpIERlY2xhcmVzIHRoYXQgdGhlIGRvY3VtZW50IHN1Ym1pdHRlZCBpcyBpdHMgb3JpZ2luYWwgd29yaywgYW5kIHRoYXQKeW91IGhhdmUgdGhlIHJpZ2h0IHRvIGdyYW50IHRoZSByaWdodHMgY29udGFpbmVkIGluIHRoaXMgbGljZW5zZS4gRGVjbGFyZXMKdGhhdCB0aGUgZGVsaXZlcnkgb2YgdGhlIGRvY3VtZW50IGRvZXMgbm90IGluZnJpbmdlLCBhcyBmYXIgYXMgaXQgaXMKdGhlIHJpZ2h0cyBvZiBhbnkgb3RoZXIgcGVyc29uIG9yIGVudGl0eS4KCmMpIElmIHRoZSBkb2N1bWVudCBkZWxpdmVyZWQgY29udGFpbnMgbWF0ZXJpYWwgd2hpY2ggZG9lcyBub3QKcmlnaHRzLCBkZWNsYXJlcyB0aGF0IGl0IGhhcyBvYnRhaW5lZCBhdXRob3JpemF0aW9uIGZyb20gdGhlIGhvbGRlciBvZiB0aGUKY29weXJpZ2h0IHRvIGdyYW50IHRoZSBVbml2ZXJzaWRhZGUgRmVkZXJhbCBkbyBSaW8gR3JhbmRlIGRvIE5vcnRlIHRoZSByaWdodHMgcmVxdWlyZWQgYnkgdGhpcyBsaWNlbnNlLCBhbmQgdGhhdCB0aGlzIG1hdGVyaWFsIHdob3NlIHJpZ2h0cyBhcmUgb2YKdGhpcmQgcGFydGllcyBpcyBjbGVhcmx5IGlkZW50aWZpZWQgYW5kIHJlY29nbml6ZWQgaW4gdGhlIHRleHQgb3IKY29udGVudCBvZiB0aGUgZG9jdW1lbnQgZGVsaXZlcmVkLgoKSWYgdGhlIGRvY3VtZW50IHN1Ym1pdHRlZCBpcyBiYXNlZCBvbiBmdW5kZWQgb3Igc3VwcG9ydGVkIHdvcmsKYnkgYW5vdGhlciBpbnN0aXR1dGlvbiBvdGhlciB0aGFuIHRoZSBVbml2ZXJzaWRhZGUgRmVkZXJhbCBkbyBSaW8gR3JhbmRlIGRvIE5vcnRlLCBkZWNsYXJlcyB0aGF0IGl0IGhhcyBmdWxmaWxsZWQgYW55IG9ibGlnYXRpb25zIHJlcXVpcmVkIGJ5IHRoZSByZXNwZWN0aXZlIGFncmVlbWVudCBvciBhZ3JlZW1lbnQuCgpUaGUgVW5pdmVyc2lkYWRlIEZlZGVyYWwgZG8gUmlvIEdyYW5kZSBkbyBOb3J0ZSB3aWxsIGNsZWFybHkgaWRlbnRpZnkgaXRzIG5hbWUgKHMpIGFzIHRoZSBhdXRob3IgKHMpIG9yIGhvbGRlciAocykgb2YgdGhlIGRvY3VtZW50J3MgcmlnaHRzCmRlbGl2ZXJlZCwgYW5kIHdpbGwgbm90IG1ha2UgYW55IGNoYW5nZXMsIG90aGVyIHRoYW4gdGhvc2UgcGVybWl0dGVkIGJ5CnRoaXMgbGljZW5zZQo=Repositório de PublicaçõesPUBhttp://repositorio.ufrn.br/oai/opendoar:2020-07-26T07:52:55Repositório Institucional da UFRN - Universidade Federal do Rio Grande do Norte (UFRN)false |
dc.title.pt_BR.fl_str_mv |
The brazilian mobile telephoning market and its indicators of Non-quality |
title |
The brazilian mobile telephoning market and its indicators of Non-quality |
spellingShingle |
The brazilian mobile telephoning market and its indicators of Non-quality Diógenes, Jamil Ramsi Farkat Quality Regulatory agency Brazilian mobile telephony |
title_short |
The brazilian mobile telephoning market and its indicators of Non-quality |
title_full |
The brazilian mobile telephoning market and its indicators of Non-quality |
title_fullStr |
The brazilian mobile telephoning market and its indicators of Non-quality |
title_full_unstemmed |
The brazilian mobile telephoning market and its indicators of Non-quality |
title_sort |
The brazilian mobile telephoning market and its indicators of Non-quality |
author |
Diógenes, Jamil Ramsi Farkat |
author_facet |
Diógenes, Jamil Ramsi Farkat Sousa, Kleber Cavalcante de Nunes, Benilton Medeiros Queiroz, Fernanda Cristina Barbosa Pereira Queiroz, Jamerson Viegas Hékis, Hélio Roberto |
author_role |
author |
author2 |
Sousa, Kleber Cavalcante de Nunes, Benilton Medeiros Queiroz, Fernanda Cristina Barbosa Pereira Queiroz, Jamerson Viegas Hékis, Hélio Roberto |
author2_role |
author author author author author |
dc.contributor.author.fl_str_mv |
Diógenes, Jamil Ramsi Farkat Sousa, Kleber Cavalcante de Nunes, Benilton Medeiros Queiroz, Fernanda Cristina Barbosa Pereira Queiroz, Jamerson Viegas Hékis, Hélio Roberto |
dc.subject.por.fl_str_mv |
Quality Regulatory agency Brazilian mobile telephony |
topic |
Quality Regulatory agency Brazilian mobile telephony |
description |
This article aims to scale the Brazilian mobile phone market as the number of active lines, carriers participation in the market and teledensity, as well as presenting the main non-quality indicators and rankings of carriers in relation to complaints registered by users. The methodology used was “survey” with documentary research, enabled through access to the database of the Brazilian National Telecommunications Agency—ANATEL, and Sindec Report developed by the Brazilian National Secretary of the Consumer—SENACON. The results obtained showed a Brazil of had a teledensity of 132.78 lines every 100 inhabitants, with 261 million mobile lines active, these 19 million enabled in 2012. The leadership of the company “Vivo” with 29.08% of marketshare and shows the lowest rate of complaints among the big four carriers (Vivo, TIM, Claro, and Oi Móvel) according to the data of Anatel. SENACON data already confirm the big four carriers among the 10 conglomerates more defendants in claims in Brazil. As the indicators of non-quality, the Act of Misappropriation was pointed to by users as the biggest problem in contracted services |
publishDate |
2013 |
dc.date.issued.fl_str_mv |
2013-10 |
dc.date.accessioned.fl_str_mv |
2020-07-24T20:19:10Z |
dc.date.available.fl_str_mv |
2020-07-24T20:19:10Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
DIÓGENES, J. R. F.; SOUSA, K. C.; NUNES, B. M.; QUEIROZ, F. C. B. P.; QUEIROZ, J. V.; HÉKIS, H. R.. The brazilian mobile telephoning market and its indicators of Non-quality. Chinese Business Review, v. 12, p. 712-723, 2013. Disponível em: http://www.davidpublisher.com/index.php/Home/Article/index?id=2839.html. Acesso em: 23 jul. 2020. DOI:10.17265/1537-1506/2013.10.005 |
dc.identifier.uri.fl_str_mv |
https://repositorio.ufrn.br/jspui/handle/123456789/29729 |
dc.identifier.issn.none.fl_str_mv |
1537-1506 |
dc.identifier.doi.none.fl_str_mv |
10.17265/1537-1506/2013.10.005 |
identifier_str_mv |
DIÓGENES, J. R. F.; SOUSA, K. C.; NUNES, B. M.; QUEIROZ, F. C. B. P.; QUEIROZ, J. V.; HÉKIS, H. R.. The brazilian mobile telephoning market and its indicators of Non-quality. Chinese Business Review, v. 12, p. 712-723, 2013. Disponível em: http://www.davidpublisher.com/index.php/Home/Article/index?id=2839.html. Acesso em: 23 jul. 2020. DOI:10.17265/1537-1506/2013.10.005 1537-1506 10.17265/1537-1506/2013.10.005 |
url |
https://repositorio.ufrn.br/jspui/handle/123456789/29729 |
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eng |
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eng |
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Attribution-NonCommercial 3.0 Brazil http://creativecommons.org/licenses/by-nc/3.0/br/ info:eu-repo/semantics/openAccess |
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Attribution-NonCommercial 3.0 Brazil http://creativecommons.org/licenses/by-nc/3.0/br/ |
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openAccess |
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David Publishing |
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David Publishing |
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UFRN |
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