The brazilian mobile telephoning market and its indicators of Non-quality

Detalhes bibliográficos
Autor(a) principal: Diógenes, Jamil Ramsi Farkat
Data de Publicação: 2013
Outros Autores: Sousa, Kleber Cavalcante de, Nunes, Benilton Medeiros, Queiroz, Fernanda Cristina Barbosa Pereira, Queiroz, Jamerson Viegas, Hékis, Hélio Roberto
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Institucional da UFRN
Texto Completo: https://repositorio.ufrn.br/jspui/handle/123456789/29729
Resumo: This article aims to scale the Brazilian mobile phone market as the number of active lines, carriers participation in the market and teledensity, as well as presenting the main non-quality indicators and rankings of carriers in relation to complaints registered by users. The methodology used was “survey” with documentary research, enabled through access to the database of the Brazilian National Telecommunications Agency—ANATEL, and Sindec Report developed by the Brazilian National Secretary of the Consumer—SENACON. The results obtained showed a Brazil of had a teledensity of 132.78 lines every 100 inhabitants, with 261 million mobile lines active, these 19 million enabled in 2012. The leadership of the company “Vivo” with 29.08% of marketshare and shows the lowest rate of complaints among the big four carriers (Vivo, TIM, Claro, and Oi Móvel) according to the data of Anatel. SENACON data already confirm the big four carriers among the 10 conglomerates more defendants in claims in Brazil. As the indicators of non-quality, the Act of Misappropriation was pointed to by users as the biggest problem in contracted services
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spelling Diógenes, Jamil Ramsi FarkatSousa, Kleber Cavalcante deNunes, Benilton MedeirosQueiroz, Fernanda Cristina Barbosa PereiraQueiroz, Jamerson ViegasHékis, Hélio Roberto2020-07-24T20:19:10Z2020-07-24T20:19:10Z2013-10DIÓGENES, J. R. F.; SOUSA, K. C.; NUNES, B. M.; QUEIROZ, F. C. B. P.; QUEIROZ, J. V.; HÉKIS, H. R.. The brazilian mobile telephoning market and its indicators of Non-quality. Chinese Business Review, v. 12, p. 712-723, 2013. Disponível em: http://www.davidpublisher.com/index.php/Home/Article/index?id=2839.html. Acesso em: 23 jul. 2020. DOI:10.17265/1537-1506/2013.10.0051537-1506https://repositorio.ufrn.br/jspui/handle/123456789/2972910.17265/1537-1506/2013.10.005David PublishingAttribution-NonCommercial 3.0 Brazilhttp://creativecommons.org/licenses/by-nc/3.0/br/info:eu-repo/semantics/openAccessQualityRegulatory agencyBrazilian mobile telephonyThe brazilian mobile telephoning market and its indicators of Non-qualityinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleThis article aims to scale the Brazilian mobile phone market as the number of active lines, carriers participation in the market and teledensity, as well as presenting the main non-quality indicators and rankings of carriers in relation to complaints registered by users. The methodology used was “survey” with documentary research, enabled through access to the database of the Brazilian National Telecommunications Agency—ANATEL, and Sindec Report developed by the Brazilian National Secretary of the Consumer—SENACON. The results obtained showed a Brazil of had a teledensity of 132.78 lines every 100 inhabitants, with 261 million mobile lines active, these 19 million enabled in 2012. The leadership of the company “Vivo” with 29.08% of marketshare and shows the lowest rate of complaints among the big four carriers (Vivo, TIM, Claro, and Oi Móvel) according to the data of Anatel. SENACON data already confirm the big four carriers among the 10 conglomerates more defendants in claims in Brazil. As the indicators of non-quality, the Act of Misappropriation was pointed to by users as the biggest problem in contracted servicesengreponame:Repositório Institucional da UFRNinstname:Universidade Federal do Rio Grande do Norte (UFRN)instacron:UFRNORIGINALBrazilianMobileTelephoning_Hékis_2013.pdfBrazilianMobileTelephoning_Hékis_2013.pdfapplication/pdf75529https://repositorio.ufrn.br/bitstream/123456789/29729/1/BrazilianMobileTelephoning_H%c3%a9kis_2013.pdfba12984b0c220ead74d42c527d9cb887MD51CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-8920https://repositorio.ufrn.br/bitstream/123456789/29729/2/license_rdf728dfda2fa81b274c619d08d1dfc1a03MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-81484https://repositorio.ufrn.br/bitstream/123456789/29729/3/license.txte9597aa2854d128fd968be5edc8a28d9MD53TEXTBrazilianMobileTelephoning_Hékis_2013.pdf.txtBrazilianMobileTelephoning_Hékis_2013.pdf.txtExtracted texttext/plain39574https://repositorio.ufrn.br/bitstream/123456789/29729/4/BrazilianMobileTelephoning_H%c3%a9kis_2013.pdf.txtd90efa60b09bc4f9aee12256aaad5120MD54THUMBNAILBrazilianMobileTelephoning_Hékis_2013.pdf.jpgBrazilianMobileTelephoning_Hékis_2013.pdf.jpgGenerated Thumbnailimage/jpeg1613https://repositorio.ufrn.br/bitstream/123456789/29729/5/BrazilianMobileTelephoning_H%c3%a9kis_2013.pdf.jpg126a44b5467e78af56d3e767c2e395d7MD55123456789/297292020-07-26 04:52:55.924oai:https://repositorio.ufrn.br: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Repositório de PublicaçõesPUBhttp://repositorio.ufrn.br/oai/opendoar:2020-07-26T07:52:55Repositório Institucional da UFRN - Universidade Federal do Rio Grande do Norte (UFRN)false
dc.title.pt_BR.fl_str_mv The brazilian mobile telephoning market and its indicators of Non-quality
title The brazilian mobile telephoning market and its indicators of Non-quality
spellingShingle The brazilian mobile telephoning market and its indicators of Non-quality
Diógenes, Jamil Ramsi Farkat
Quality
Regulatory agency
Brazilian mobile telephony
title_short The brazilian mobile telephoning market and its indicators of Non-quality
title_full The brazilian mobile telephoning market and its indicators of Non-quality
title_fullStr The brazilian mobile telephoning market and its indicators of Non-quality
title_full_unstemmed The brazilian mobile telephoning market and its indicators of Non-quality
title_sort The brazilian mobile telephoning market and its indicators of Non-quality
author Diógenes, Jamil Ramsi Farkat
author_facet Diógenes, Jamil Ramsi Farkat
Sousa, Kleber Cavalcante de
Nunes, Benilton Medeiros
Queiroz, Fernanda Cristina Barbosa Pereira
Queiroz, Jamerson Viegas
Hékis, Hélio Roberto
author_role author
author2 Sousa, Kleber Cavalcante de
Nunes, Benilton Medeiros
Queiroz, Fernanda Cristina Barbosa Pereira
Queiroz, Jamerson Viegas
Hékis, Hélio Roberto
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Diógenes, Jamil Ramsi Farkat
Sousa, Kleber Cavalcante de
Nunes, Benilton Medeiros
Queiroz, Fernanda Cristina Barbosa Pereira
Queiroz, Jamerson Viegas
Hékis, Hélio Roberto
dc.subject.por.fl_str_mv Quality
Regulatory agency
Brazilian mobile telephony
topic Quality
Regulatory agency
Brazilian mobile telephony
description This article aims to scale the Brazilian mobile phone market as the number of active lines, carriers participation in the market and teledensity, as well as presenting the main non-quality indicators and rankings of carriers in relation to complaints registered by users. The methodology used was “survey” with documentary research, enabled through access to the database of the Brazilian National Telecommunications Agency—ANATEL, and Sindec Report developed by the Brazilian National Secretary of the Consumer—SENACON. The results obtained showed a Brazil of had a teledensity of 132.78 lines every 100 inhabitants, with 261 million mobile lines active, these 19 million enabled in 2012. The leadership of the company “Vivo” with 29.08% of marketshare and shows the lowest rate of complaints among the big four carriers (Vivo, TIM, Claro, and Oi Móvel) according to the data of Anatel. SENACON data already confirm the big four carriers among the 10 conglomerates more defendants in claims in Brazil. As the indicators of non-quality, the Act of Misappropriation was pointed to by users as the biggest problem in contracted services
publishDate 2013
dc.date.issued.fl_str_mv 2013-10
dc.date.accessioned.fl_str_mv 2020-07-24T20:19:10Z
dc.date.available.fl_str_mv 2020-07-24T20:19:10Z
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dc.identifier.citation.fl_str_mv DIÓGENES, J. R. F.; SOUSA, K. C.; NUNES, B. M.; QUEIROZ, F. C. B. P.; QUEIROZ, J. V.; HÉKIS, H. R.. The brazilian mobile telephoning market and its indicators of Non-quality. Chinese Business Review, v. 12, p. 712-723, 2013. Disponível em: http://www.davidpublisher.com/index.php/Home/Article/index?id=2839.html. Acesso em: 23 jul. 2020. DOI:10.17265/1537-1506/2013.10.005
dc.identifier.uri.fl_str_mv https://repositorio.ufrn.br/jspui/handle/123456789/29729
dc.identifier.issn.none.fl_str_mv 1537-1506
dc.identifier.doi.none.fl_str_mv 10.17265/1537-1506/2013.10.005
identifier_str_mv DIÓGENES, J. R. F.; SOUSA, K. C.; NUNES, B. M.; QUEIROZ, F. C. B. P.; QUEIROZ, J. V.; HÉKIS, H. R.. The brazilian mobile telephoning market and its indicators of Non-quality. Chinese Business Review, v. 12, p. 712-723, 2013. Disponível em: http://www.davidpublisher.com/index.php/Home/Article/index?id=2839.html. Acesso em: 23 jul. 2020. DOI:10.17265/1537-1506/2013.10.005
1537-1506
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http://creativecommons.org/licenses/by-nc/3.0/br/
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