Organizational restructuring and reconstruction of identity: a case study in the company of telecommunications

• Autor(a) principal: Soares, Daniela Cristina
• Data de Publicação: 2010
• Outros Autores: Vieira, Adriane
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista de Ciências da Administração
• Texto Completo: https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2010v12n26p92

The main objective of this research is to analyze the impacts that re-structuring the telephone operators at the cellular operators has on the identity of the workers. The theme talks about the profound transformations which occur in the world of work, derived from the link between globalization and the economy, the ongoing advancements in technology and the new immerging forms of Company management. The methodology adopted is of qualitative nature whose data was collected by means of semi-structured interviews. Theoretically speaking, this research boarders two fundamental themes; the current changes that occur in relationships at the workplace and the effects these changes have on the identity of professionals. The survey results show that the process of organizational restructuring culminated with the simultaneous resignation of 382 officials from the area of call center and was conducted in a cruel and merciless. The managers were informed of the decision by the company two days before the action occurredand the area of human resources was limited to bureaucratic aspects of care. The experience generated by the interviewees feelings of surprise, disappointment, sadness and anguish, affecting negatively the process of construction and reconstruction of identities.