The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perception
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista de Ciências da Administração |
Texto Completo: | https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2019V21n53p72 |
Resumo: | Companies are investing in Information Technology (IT) and making the most of the advantages it provides to change the negotiation process in both the internal and external market. Considering this context, we aim to investigate the use of a Transportation Management System (TMS). The general objective of this study is to assess the impact of the use of the TMS and its relationship with the operational transportation performance of companies and with the transport service providers from the users’ perception. To do so, a survey was conducted, which provided data to form a conceptual model that was validated using structural equation modeling (PLS-SEM). The result indicates that the use of a TMS has a positive impact on the operational transportation performance that, in turn, has a positive impact on the relationship with transport service providers. |
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UFSC-15 |
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Revista de Ciências da Administração |
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The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perceptionImpacto do Sistema de Gestão de Transporte no Desempenho das Operações e na Relação com Fornecedores de Serviço de Transporte: uma percepção dos usuáriosCompanies are investing in Information Technology (IT) and making the most of the advantages it provides to change the negotiation process in both the internal and external market. Considering this context, we aim to investigate the use of a Transportation Management System (TMS). The general objective of this study is to assess the impact of the use of the TMS and its relationship with the operational transportation performance of companies and with the transport service providers from the users’ perception. To do so, a survey was conducted, which provided data to form a conceptual model that was validated using structural equation modeling (PLS-SEM). The result indicates that the use of a TMS has a positive impact on the operational transportation performance that, in turn, has a positive impact on the relationship with transport service providers.As empresas estão investindo em Tecnologia da Informação (TI) e aproveitando, ao máximo, as vantagens que ela proporciona, para mudar os processos de negócio e melhorar o desempenho das operações. Dentro deste contexto, pretende-se investigar, aqui, o uso de um Sistema de Gestão de Transporte (TMS). O objetivo geral deste estudo é avaliar o impacto do uso do TMS e sua relação com o desempenho das operações de transporte das empresas e com os prestadores de serviços de transporte na percepção dos usuários. O método utilizado foi a pesquisa survey e um modelo conceitual foi elaborado e validado utilizando modelagem de equações estruturais (PLS-SEM). O resultado indica que os benefícios de um TMS têm impacto positivo no desempenho das operações de transporte, que, por sua vez, têm impacto positivo na relação com fornecedores de serviço de transporte.Universidade Federal de Santa Catarina2019-04-12info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionSurveyapplication/pdfhttps://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2019V21n53p7210.5007/2175-8077.2019V21n53p72Revista de Ciências da Administração; V.21 N.53 Abril de 2019; 72-922175-80771516-3865reponame:Revista de Ciências da Administraçãoinstname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSCporhttps://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2019V21n53p72/pdfCopyright (c) 2019 Revista de Ciências da Administraçãoinfo:eu-repo/semantics/openAccessGoettems, Liciane Carneiro MagalhãesMaçada, Antônio Carlos GastaudMallmann, Gabriela Labres2020-08-07T10:30:29Zoai:periodicos.ufsc.br:article/51488Revistahttp://www.periodicos.ufsc.br/index.php/admPUBhttps://periodicos.ufsc.br/index.php/adm/oairevista@cse.ufsc.br||mfpcris@gmail.com||rca.cse@contato.ufsc.br2175-80771516-3865opendoar:2020-08-07T10:30:29Revista de Ciências da Administração - Universidade Federal de Santa Catarina (UFSC)false |
dc.title.none.fl_str_mv |
The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perception Impacto do Sistema de Gestão de Transporte no Desempenho das Operações e na Relação com Fornecedores de Serviço de Transporte: uma percepção dos usuários |
title |
The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perception |
spellingShingle |
The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perception Goettems, Liciane Carneiro Magalhães |
title_short |
The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perception |
title_full |
The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perception |
title_fullStr |
The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perception |
title_full_unstemmed |
The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perception |
title_sort |
The impact of Transportation Management System on the Operational Performance and on the Relationship with Transport Service Providers: a user perception |
author |
Goettems, Liciane Carneiro Magalhães |
author_facet |
Goettems, Liciane Carneiro Magalhães Maçada, Antônio Carlos Gastaud Mallmann, Gabriela Labres |
author_role |
author |
author2 |
Maçada, Antônio Carlos Gastaud Mallmann, Gabriela Labres |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Goettems, Liciane Carneiro Magalhães Maçada, Antônio Carlos Gastaud Mallmann, Gabriela Labres |
description |
Companies are investing in Information Technology (IT) and making the most of the advantages it provides to change the negotiation process in both the internal and external market. Considering this context, we aim to investigate the use of a Transportation Management System (TMS). The general objective of this study is to assess the impact of the use of the TMS and its relationship with the operational transportation performance of companies and with the transport service providers from the users’ perception. To do so, a survey was conducted, which provided data to form a conceptual model that was validated using structural equation modeling (PLS-SEM). The result indicates that the use of a TMS has a positive impact on the operational transportation performance that, in turn, has a positive impact on the relationship with transport service providers. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-04-12 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Survey |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2019V21n53p72 10.5007/2175-8077.2019V21n53p72 |
url |
https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2019V21n53p72 |
identifier_str_mv |
10.5007/2175-8077.2019V21n53p72 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.ufsc.br/index.php/adm/article/view/2175-8077.2019V21n53p72/pdf |
dc.rights.driver.fl_str_mv |
Copyright (c) 2019 Revista de Ciências da Administração info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2019 Revista de Ciências da Administração |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Federal de Santa Catarina |
publisher.none.fl_str_mv |
Universidade Federal de Santa Catarina |
dc.source.none.fl_str_mv |
Revista de Ciências da Administração; V.21 N.53 Abril de 2019; 72-92 2175-8077 1516-3865 reponame:Revista de Ciências da Administração instname:Universidade Federal de Santa Catarina (UFSC) instacron:UFSC |
instname_str |
Universidade Federal de Santa Catarina (UFSC) |
instacron_str |
UFSC |
institution |
UFSC |
reponame_str |
Revista de Ciências da Administração |
collection |
Revista de Ciências da Administração |
repository.name.fl_str_mv |
Revista de Ciências da Administração - Universidade Federal de Santa Catarina (UFSC) |
repository.mail.fl_str_mv |
revista@cse.ufsc.br||mfpcris@gmail.com||rca.cse@contato.ufsc.br |
_version_ |
1789435142923616256 |