Information mediation actions in the archiving and library university: the search for active participation of users
Autor(a) principal: | |
---|---|
Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Ágora (Florianópolis. Online) |
Texto Completo: | https://agora.emnuvens.com.br/ra/article/view/902 |
Resumo: | The archivist and the librarian, as mediators of information, act, construct and interfere in the support to the users and in their formation in the search, access, use and appropriation of the information. The general objective of this research was to analyze how the actions of mediation and information and knowledge management developed in the Bernadete Sinay Neves Library and the Arlindo Coelho Fragoso Memorial of the Universidade Federal da Bahia can attract and strengthen ties with the users, so that these actions can also be deployed and / or reflected in the communication devices, in order to generate greater approximation with the user. Methodology: this descriptive research, which had the case study method, applied online questionnaires to the managers, students and researchers who work and / or frequent the environments. Conclusion: The relevance of the expansion of the services and products developed by the Library and in the Memorial, as well as the improvement of the information mediation actions already developed in order to measure satisfaction and respond to users' expectations is confirmed. |
id |
UFSC-20_6fec937c61d1b3b7d7555fd7a157107f |
---|---|
oai_identifier_str |
oai:ojs.agora.emnuvens.com.br:article/902 |
network_acronym_str |
UFSC-20 |
network_name_str |
Ágora (Florianópolis. Online) |
repository_id_str |
|
spelling |
Information mediation actions in the archiving and library university: the search for active participation of usersAções de mediação da informação no arquivo e na biblioteca universitária: a busca pela participação ativa dos usuáriosMediação da InformaçãoArquivo universitário Biblioteca universitáriaWeb socialThe archivist and the librarian, as mediators of information, act, construct and interfere in the support to the users and in their formation in the search, access, use and appropriation of the information. The general objective of this research was to analyze how the actions of mediation and information and knowledge management developed in the Bernadete Sinay Neves Library and the Arlindo Coelho Fragoso Memorial of the Universidade Federal da Bahia can attract and strengthen ties with the users, so that these actions can also be deployed and / or reflected in the communication devices, in order to generate greater approximation with the user. Methodology: this descriptive research, which had the case study method, applied online questionnaires to the managers, students and researchers who work and / or frequent the environments. Conclusion: The relevance of the expansion of the services and products developed by the Library and in the Memorial, as well as the improvement of the information mediation actions already developed in order to measure satisfaction and respond to users' expectations is confirmed.O arquivista e o bibliotecário, enquanto mediadores da informação, agem, constroem e interferem no apoio aos usuários e em sua formação na busca, acesso, uso e apropriação da informação. A partir dessa reflexão, o objetivo geral desta pesquisa é analisar como as ações de mediação e de gestão da informação e do conhecimento desenvolvidas nos ambientes físicos da Biblioteca Bernadete Sinay Neves e do Memorial Arlindo Coelho Fragoso da Escola Politécnica da Universidade Federal da Bahia podem atrair e fortalecer os laços com os usuários, de modo que essas ações possam ser também implantadas e/ou refletidas nos dispositivos de comunicação, a fim de gerar maior aproximação com o usuário. Este estudo de caso aplicou questionários onlinejunto aos gestores, estudantes e pesquisadores que atuam e/ou frequentam os ambientes supracitados. Ratifica-se a relevância da ampliação dos serviços e produtos desenvolvidos pela Biblioteca e no Memorial, bem como a necessidade de aprimoramento das ações de mediação da informação já desenvolvidas a fim de mensurar a satisfação e corresponder às expectativas dos usuários. CIN - CED - UFSC2020-06-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/mswordapplication/pdfhttps://agora.emnuvens.com.br/ra/article/view/902ÁGORA: Arquivologia em debate; Vol. 30 No. 61 (2020); 727-739ÁGORA: Arquivologia em debate; v. 30 n. 61 (2020); 727-7392763-90450103-3557reponame:Ágora (Florianópolis. Online)instname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSCporhttps://agora.emnuvens.com.br/ra/article/view/902/848https://agora.emnuvens.com.br/ra/article/view/902/pdfCopyright (c) 2020 ÁGORA: Arquivologia em debateinfo:eu-repo/semantics/openAccessSantos, Raquel do RosárioAnjos, Naara Miranda dosJesus, Ingrid Paixão de2020-10-09T18:14:03Zoai:ojs.agora.emnuvens.com.br:article/902Revistahttps://agora.emnuvens.com.br/raPUBhttps://agora.emnuvens.com.br/ra/oairevista.agora@contato.ufsc.br||ursula.blattmann@ufsc.br2763-90450103-3557opendoar:2020-10-09T18:14:03Ágora (Florianópolis. Online) - Universidade Federal de Santa Catarina (UFSC)false |
dc.title.none.fl_str_mv |
Information mediation actions in the archiving and library university: the search for active participation of users Ações de mediação da informação no arquivo e na biblioteca universitária: a busca pela participação ativa dos usuários |
title |
Information mediation actions in the archiving and library university: the search for active participation of users |
spellingShingle |
Information mediation actions in the archiving and library university: the search for active participation of users Santos, Raquel do Rosário Mediação da Informação Arquivo universitário Biblioteca universitária Web social |
title_short |
Information mediation actions in the archiving and library university: the search for active participation of users |
title_full |
Information mediation actions in the archiving and library university: the search for active participation of users |
title_fullStr |
Information mediation actions in the archiving and library university: the search for active participation of users |
title_full_unstemmed |
Information mediation actions in the archiving and library university: the search for active participation of users |
title_sort |
Information mediation actions in the archiving and library university: the search for active participation of users |
author |
Santos, Raquel do Rosário |
author_facet |
Santos, Raquel do Rosário Anjos, Naara Miranda dos Jesus, Ingrid Paixão de |
author_role |
author |
author2 |
Anjos, Naara Miranda dos Jesus, Ingrid Paixão de |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Santos, Raquel do Rosário Anjos, Naara Miranda dos Jesus, Ingrid Paixão de |
dc.subject.por.fl_str_mv |
Mediação da Informação Arquivo universitário Biblioteca universitária Web social |
topic |
Mediação da Informação Arquivo universitário Biblioteca universitária Web social |
description |
The archivist and the librarian, as mediators of information, act, construct and interfere in the support to the users and in their formation in the search, access, use and appropriation of the information. The general objective of this research was to analyze how the actions of mediation and information and knowledge management developed in the Bernadete Sinay Neves Library and the Arlindo Coelho Fragoso Memorial of the Universidade Federal da Bahia can attract and strengthen ties with the users, so that these actions can also be deployed and / or reflected in the communication devices, in order to generate greater approximation with the user. Methodology: this descriptive research, which had the case study method, applied online questionnaires to the managers, students and researchers who work and / or frequent the environments. Conclusion: The relevance of the expansion of the services and products developed by the Library and in the Memorial, as well as the improvement of the information mediation actions already developed in order to measure satisfaction and respond to users' expectations is confirmed. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-06-30 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://agora.emnuvens.com.br/ra/article/view/902 |
url |
https://agora.emnuvens.com.br/ra/article/view/902 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://agora.emnuvens.com.br/ra/article/view/902/848 https://agora.emnuvens.com.br/ra/article/view/902/pdf |
dc.rights.driver.fl_str_mv |
Copyright (c) 2020 ÁGORA: Arquivologia em debate info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2020 ÁGORA: Arquivologia em debate |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/msword application/pdf |
dc.publisher.none.fl_str_mv |
CIN - CED - UFSC |
publisher.none.fl_str_mv |
CIN - CED - UFSC |
dc.source.none.fl_str_mv |
ÁGORA: Arquivologia em debate; Vol. 30 No. 61 (2020); 727-739 ÁGORA: Arquivologia em debate; v. 30 n. 61 (2020); 727-739 2763-9045 0103-3557 reponame:Ágora (Florianópolis. Online) instname:Universidade Federal de Santa Catarina (UFSC) instacron:UFSC |
instname_str |
Universidade Federal de Santa Catarina (UFSC) |
instacron_str |
UFSC |
institution |
UFSC |
reponame_str |
Ágora (Florianópolis. Online) |
collection |
Ágora (Florianópolis. Online) |
repository.name.fl_str_mv |
Ágora (Florianópolis. Online) - Universidade Federal de Santa Catarina (UFSC) |
repository.mail.fl_str_mv |
revista.agora@contato.ufsc.br||ursula.blattmann@ufsc.br |
_version_ |
1789435163842707456 |