Information mediation actions in the archiving and library university: the search for active participation of users

Detalhes bibliográficos
Autor(a) principal: Santos, Raquel do Rosário
Data de Publicação: 2020
Outros Autores: Anjos, Naara Miranda dos, Jesus, Ingrid Paixão de
Tipo de documento: Artigo
Idioma: por
Título da fonte: Ágora (Florianópolis. Online)
Texto Completo: https://agora.emnuvens.com.br/ra/article/view/902
Resumo: The archivist and the librarian, as mediators of information, act, construct and interfere in the support to the users and in their formation in the search, access, use and appropriation of the information. The general objective of this research was to analyze how the actions of mediation and information and knowledge management developed in the Bernadete Sinay Neves Library and the Arlindo Coelho Fragoso Memorial of the Universidade Federal da Bahia can attract and strengthen ties with the users, so that these actions can also be deployed and / or reflected in the communication devices, in order to generate greater approximation with the user. Methodology: this descriptive research, which had the case study method, applied online questionnaires to the managers, students and researchers who work and / or frequent the environments. Conclusion: The relevance of the expansion of the services and products developed by the Library and in the Memorial, as well as the improvement of the information mediation actions already developed in order to measure satisfaction and respond to users' expectations is confirmed.
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spelling Information mediation actions in the archiving and library university: the search for active participation of usersAções de mediação da informação no arquivo e na biblioteca universitária: a busca pela participação ativa dos usuáriosMediação da InformaçãoArquivo universitário Biblioteca universitáriaWeb socialThe archivist and the librarian, as mediators of information, act, construct and interfere in the support to the users and in their formation in the search, access, use and appropriation of the information. The general objective of this research was to analyze how the actions of mediation and information and knowledge management developed in the Bernadete Sinay Neves Library and the Arlindo Coelho Fragoso Memorial of the Universidade Federal da Bahia can attract and strengthen ties with the users, so that these actions can also be deployed and / or reflected in the communication devices, in order to generate greater approximation with the user. Methodology: this descriptive research, which had the case study method, applied online questionnaires to the managers, students and researchers who work and / or frequent the environments. Conclusion: The relevance of the expansion of the services and products developed by the Library and in the Memorial, as well as the improvement of the information mediation actions already developed in order to measure satisfaction and respond to users' expectations is confirmed.O arquivista e o bibliotecário, enquanto mediadores da informação, agem, constroem e interferem no apoio aos usuários e em sua formação na busca, acesso, uso e apropriação da informação. A partir dessa reflexão, o objetivo geral desta pesquisa é analisar como as ações de mediação e de gestão da informação e do conhecimento desenvolvidas nos ambientes físicos da Biblioteca Bernadete Sinay Neves e do Memorial Arlindo Coelho Fragoso da Escola Politécnica da Universidade Federal da Bahia podem atrair e fortalecer os laços com os usuários, de modo que essas ações possam ser também implantadas e/ou refletidas nos dispositivos de comunicação, a fim de gerar maior aproximação com o usuário. Este estudo de caso aplicou questionários onlinejunto aos gestores, estudantes e pesquisadores que atuam e/ou frequentam os ambientes supracitados. Ratifica-se a relevância da ampliação dos serviços e produtos desenvolvidos pela Biblioteca e no Memorial, bem como a necessidade de aprimoramento das ações de mediação da informação já desenvolvidas a fim de mensurar a satisfação e corresponder às expectativas dos usuários.  CIN - CED - UFSC2020-06-30info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/mswordapplication/pdfhttps://agora.emnuvens.com.br/ra/article/view/902ÁGORA: Arquivologia em debate; Vol. 30 No. 61 (2020); 727-739ÁGORA: Arquivologia em debate; v. 30 n. 61 (2020); 727-7392763-90450103-3557reponame:Ágora (Florianópolis. Online)instname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSCporhttps://agora.emnuvens.com.br/ra/article/view/902/848https://agora.emnuvens.com.br/ra/article/view/902/pdfCopyright (c) 2020 ÁGORA: Arquivologia em debateinfo:eu-repo/semantics/openAccessSantos, Raquel do RosárioAnjos, Naara Miranda dosJesus, Ingrid Paixão de2020-10-09T18:14:03Zoai:ojs.agora.emnuvens.com.br:article/902Revistahttps://agora.emnuvens.com.br/raPUBhttps://agora.emnuvens.com.br/ra/oairevista.agora@contato.ufsc.br||ursula.blattmann@ufsc.br2763-90450103-3557opendoar:2020-10-09T18:14:03Ágora (Florianópolis. Online) - Universidade Federal de Santa Catarina (UFSC)false
dc.title.none.fl_str_mv Information mediation actions in the archiving and library university: the search for active participation of users
Ações de mediação da informação no arquivo e na biblioteca universitária: a busca pela participação ativa dos usuários
title Information mediation actions in the archiving and library university: the search for active participation of users
spellingShingle Information mediation actions in the archiving and library university: the search for active participation of users
Santos, Raquel do Rosário
Mediação da Informação
Arquivo universitário Biblioteca universitária
Web social
title_short Information mediation actions in the archiving and library university: the search for active participation of users
title_full Information mediation actions in the archiving and library university: the search for active participation of users
title_fullStr Information mediation actions in the archiving and library university: the search for active participation of users
title_full_unstemmed Information mediation actions in the archiving and library university: the search for active participation of users
title_sort Information mediation actions in the archiving and library university: the search for active participation of users
author Santos, Raquel do Rosário
author_facet Santos, Raquel do Rosário
Anjos, Naara Miranda dos
Jesus, Ingrid Paixão de
author_role author
author2 Anjos, Naara Miranda dos
Jesus, Ingrid Paixão de
author2_role author
author
dc.contributor.author.fl_str_mv Santos, Raquel do Rosário
Anjos, Naara Miranda dos
Jesus, Ingrid Paixão de
dc.subject.por.fl_str_mv Mediação da Informação
Arquivo universitário Biblioteca universitária
Web social
topic Mediação da Informação
Arquivo universitário Biblioteca universitária
Web social
description The archivist and the librarian, as mediators of information, act, construct and interfere in the support to the users and in their formation in the search, access, use and appropriation of the information. The general objective of this research was to analyze how the actions of mediation and information and knowledge management developed in the Bernadete Sinay Neves Library and the Arlindo Coelho Fragoso Memorial of the Universidade Federal da Bahia can attract and strengthen ties with the users, so that these actions can also be deployed and / or reflected in the communication devices, in order to generate greater approximation with the user. Methodology: this descriptive research, which had the case study method, applied online questionnaires to the managers, students and researchers who work and / or frequent the environments. Conclusion: The relevance of the expansion of the services and products developed by the Library and in the Memorial, as well as the improvement of the information mediation actions already developed in order to measure satisfaction and respond to users' expectations is confirmed.
publishDate 2020
dc.date.none.fl_str_mv 2020-06-30
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://agora.emnuvens.com.br/ra/article/view/902
url https://agora.emnuvens.com.br/ra/article/view/902
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://agora.emnuvens.com.br/ra/article/view/902/848
https://agora.emnuvens.com.br/ra/article/view/902/pdf
dc.rights.driver.fl_str_mv Copyright (c) 2020 ÁGORA: Arquivologia em debate
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2020 ÁGORA: Arquivologia em debate
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/msword
application/pdf
dc.publisher.none.fl_str_mv CIN - CED - UFSC
publisher.none.fl_str_mv CIN - CED - UFSC
dc.source.none.fl_str_mv ÁGORA: Arquivologia em debate; Vol. 30 No. 61 (2020); 727-739
ÁGORA: Arquivologia em debate; v. 30 n. 61 (2020); 727-739
2763-9045
0103-3557
reponame:Ágora (Florianópolis. Online)
instname:Universidade Federal de Santa Catarina (UFSC)
instacron:UFSC
instname_str Universidade Federal de Santa Catarina (UFSC)
instacron_str UFSC
institution UFSC
reponame_str Ágora (Florianópolis. Online)
collection Ágora (Florianópolis. Online)
repository.name.fl_str_mv Ágora (Florianópolis. Online) - Universidade Federal de Santa Catarina (UFSC)
repository.mail.fl_str_mv revista.agora@contato.ufsc.br||ursula.blattmann@ufsc.br
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