The Information as competitive advantage in the process of integrated logistics in tourism services
Autor(a) principal: | |
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Data de Publicação: | 2008 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Encontros Bibli |
Texto Completo: | https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2008v13nesp2p41 |
Resumo: | In all the sectors of the economy the competition is speeding more and more every day, because technologically, organizations can reach the same level of development. Particularly in the management of services, the differential is in the strategical form of using the information, in the attainment of the competitive advantages, providing to the new organizations forms to surpass the performance of the competitors, transforming the chains and having as focus activities of value. This article is centered in the delimitation of a model of Integrated Management - SIGESTur, having the hotel management as the central point of the process of joint among the elements that integrate the tourism system. At first, studies deepen the thematic quarrels having as base the bibliographical analysis. At a second moment, develop a methodological proposal having as a base the bibliographical analysis and at a third moment present the considered model. For the development of the considered model, researchers used a study of a case in a Hotel of National Chain and 12 companies partners (feeding, leisure, entertainment and ways of transport), that is part of the value net. After the accomplishment of the interviews models were made to shape the processes of the net of value of the tourist services, having as a focus the identification of the existing joints among the hotel and the tourist services and finally the model SIGESTUR was developed conceptually.The results of the inquiry points about the hotel management chain of value show that the focus must be centered in an efficient flow of information and in a net of value lined up with agility among the tourist logistic partners, innovating and adding value to the offered services. |
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The Information as competitive advantage in the process of integrated logistics in tourism servicesA Informação como vantagem competitiva no processo logístico integrado nos serviços turísticosInformaçãoLogísticaTurismoInformationLogisticTourismIn all the sectors of the economy the competition is speeding more and more every day, because technologically, organizations can reach the same level of development. Particularly in the management of services, the differential is in the strategical form of using the information, in the attainment of the competitive advantages, providing to the new organizations forms to surpass the performance of the competitors, transforming the chains and having as focus activities of value. This article is centered in the delimitation of a model of Integrated Management - SIGESTur, having the hotel management as the central point of the process of joint among the elements that integrate the tourism system. At first, studies deepen the thematic quarrels having as base the bibliographical analysis. At a second moment, develop a methodological proposal having as a base the bibliographical analysis and at a third moment present the considered model. For the development of the considered model, researchers used a study of a case in a Hotel of National Chain and 12 companies partners (feeding, leisure, entertainment and ways of transport), that is part of the value net. After the accomplishment of the interviews models were made to shape the processes of the net of value of the tourist services, having as a focus the identification of the existing joints among the hotel and the tourist services and finally the model SIGESTUR was developed conceptually.The results of the inquiry points about the hotel management chain of value show that the focus must be centered in an efficient flow of information and in a net of value lined up with agility among the tourist logistic partners, innovating and adding value to the offered services.Em todos os setores da economia a competição está cada vez mais acelerada, pois tecnologicamente as organizações podem alcançar o mesmo patamar. Particularmente na gestão de serviços, o diferencial está na forma estratégica de utilização da informação, na obtenção da vantagem competitiva, proporcionando as organizações novas formas de superar o desempenho dos competidores, transformando toda a cadeia e tendo como foco as atividades de valor.Este artigo esta centrado na delimitação de um modelo de Gestão Integrada – SIGESTur, tendo a hotelaria como ponto central do processo de articulação entre os elementos que integram o sistema de turismo. Num primeiro momento, se aprofundam as discussões temáticas tendo por base a análise bibliográfica. Em um segundo momento, se desenvolve uma proposta metodológica tendo por base a análise bibliográfica e num terceiro momento se apresenta o modelo proposto. Para o desenvolvimento do modelo proposto fez-se uso de um estudo de caso em um hotel de rede nacional e 12 empresas parceiras (alimentação, lazer, entretenimento e meios de transporte), que fazem parte da rede de valor. Após a realização das entrevistas foram modelados os processos da rede de valor dos serviços turísticos, tendo como foco a identificação das articulações existentes entre o hotel e os demais serviços turísticos e por fim desenvolveu-se conceitualmente o modelo SIGESTUR. Os resultados da investigação apontam para uma cadeia de valor hoteleira cujo foco deve estar centrado num fluxo informacional eficiente e uma rede de valor alinhada com agilidade entre os parceiros logísticos do setor de turismo, inovando e agregando valor aos serviços ofertados. Departamento de Ciência da Informação – UFSC2008-12-22info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2008v13nesp2p4110.5007/1518-2924.2008v13nesp2p41Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação; Edição Especial Segundo semestre 2008; 41-56Encontros Bibli: revista electrónica de bibliotecología y ciencias de la información.; Edição Especial Segundo semestre 2008; 41-56Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação; Edição Especial Segundo semestre 2008; 41-561518-2924reponame:Encontros Bibliinstname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSCporhttps://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2008v13nesp2p41/8664Copyright (c) 2009 Sara Joana Gadotti dos Anjos, Francisco Antonio dos Anjos, Ovidio Fellipe Pereira da Silva Juniorhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessAnjos, Sara Joana Gadotti dosAnjos, Francisco Antonio dosSilva Junior, Ovidio Fellipe Pereira da2023-07-17T11:46:51Zoai:periodicos.ufsc.br:article/9407Revistahttps://periodicos.ufsc.br/index.php/eb/indexPUBhttps://periodicos.ufsc.br/index.php/eb/oaiencontrosbibli@contato.ufsc.br||portaldeperiodicos.bu@contato.ufsc.br1518-29241518-2924opendoar:2023-07-17T11:46:51Encontros Bibli - Universidade Federal de Santa Catarina (UFSC)false |
dc.title.none.fl_str_mv |
The Information as competitive advantage in the process of integrated logistics in tourism services A Informação como vantagem competitiva no processo logístico integrado nos serviços turísticos |
title |
The Information as competitive advantage in the process of integrated logistics in tourism services |
spellingShingle |
The Information as competitive advantage in the process of integrated logistics in tourism services Anjos, Sara Joana Gadotti dos Informação Logística Turismo Information Logistic Tourism |
title_short |
The Information as competitive advantage in the process of integrated logistics in tourism services |
title_full |
The Information as competitive advantage in the process of integrated logistics in tourism services |
title_fullStr |
The Information as competitive advantage in the process of integrated logistics in tourism services |
title_full_unstemmed |
The Information as competitive advantage in the process of integrated logistics in tourism services |
title_sort |
The Information as competitive advantage in the process of integrated logistics in tourism services |
author |
Anjos, Sara Joana Gadotti dos |
author_facet |
Anjos, Sara Joana Gadotti dos Anjos, Francisco Antonio dos Silva Junior, Ovidio Fellipe Pereira da |
author_role |
author |
author2 |
Anjos, Francisco Antonio dos Silva Junior, Ovidio Fellipe Pereira da |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Anjos, Sara Joana Gadotti dos Anjos, Francisco Antonio dos Silva Junior, Ovidio Fellipe Pereira da |
dc.subject.por.fl_str_mv |
Informação Logística Turismo Information Logistic Tourism |
topic |
Informação Logística Turismo Information Logistic Tourism |
description |
In all the sectors of the economy the competition is speeding more and more every day, because technologically, organizations can reach the same level of development. Particularly in the management of services, the differential is in the strategical form of using the information, in the attainment of the competitive advantages, providing to the new organizations forms to surpass the performance of the competitors, transforming the chains and having as focus activities of value. This article is centered in the delimitation of a model of Integrated Management - SIGESTur, having the hotel management as the central point of the process of joint among the elements that integrate the tourism system. At first, studies deepen the thematic quarrels having as base the bibliographical analysis. At a second moment, develop a methodological proposal having as a base the bibliographical analysis and at a third moment present the considered model. For the development of the considered model, researchers used a study of a case in a Hotel of National Chain and 12 companies partners (feeding, leisure, entertainment and ways of transport), that is part of the value net. After the accomplishment of the interviews models were made to shape the processes of the net of value of the tourist services, having as a focus the identification of the existing joints among the hotel and the tourist services and finally the model SIGESTUR was developed conceptually.The results of the inquiry points about the hotel management chain of value show that the focus must be centered in an efficient flow of information and in a net of value lined up with agility among the tourist logistic partners, innovating and adding value to the offered services. |
publishDate |
2008 |
dc.date.none.fl_str_mv |
2008-12-22 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2008v13nesp2p41 10.5007/1518-2924.2008v13nesp2p41 |
url |
https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2008v13nesp2p41 |
identifier_str_mv |
10.5007/1518-2924.2008v13nesp2p41 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.ufsc.br/index.php/eb/article/view/1518-2924.2008v13nesp2p41/8664 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Departamento de Ciência da Informação – UFSC |
publisher.none.fl_str_mv |
Departamento de Ciência da Informação – UFSC |
dc.source.none.fl_str_mv |
Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação; Edição Especial Segundo semestre 2008; 41-56 Encontros Bibli: revista electrónica de bibliotecología y ciencias de la información.; Edição Especial Segundo semestre 2008; 41-56 Encontros Bibli: revista eletrônica de biblioteconomia e ciência da informação; Edição Especial Segundo semestre 2008; 41-56 1518-2924 reponame:Encontros Bibli instname:Universidade Federal de Santa Catarina (UFSC) instacron:UFSC |
instname_str |
Universidade Federal de Santa Catarina (UFSC) |
instacron_str |
UFSC |
institution |
UFSC |
reponame_str |
Encontros Bibli |
collection |
Encontros Bibli |
repository.name.fl_str_mv |
Encontros Bibli - Universidade Federal de Santa Catarina (UFSC) |
repository.mail.fl_str_mv |
encontrosbibli@contato.ufsc.br||portaldeperiodicos.bu@contato.ufsc.br |
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