A methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.

Detalhes bibliográficos
Autor(a) principal: Götz, Liége Natálya
Data de Publicação: 2021
Tipo de documento: Trabalho de conclusão de curso
Idioma: eng
Título da fonte: Repositório Institucional da UFSC
Texto Completo: https://repositorio.ufsc.br/handle/123456789/223062
Resumo: TCC(graduação) - Universidade Federal de Santa Catarina. Campus Joinville. Bacharelado em Ciência e Tecnologia.
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spelling Universidade Federal de Santa CatarinaGötz, Liége NatályaStaudt, Francielly Hedler2021-05-17T14:02:19Z2021-05-17T14:02:19Z2021-05-07https://repositorio.ufsc.br/handle/123456789/223062TCC(graduação) - Universidade Federal de Santa Catarina. Campus Joinville. Bacharelado em Ciência e Tecnologia.Com o passar dos anos, como a logística se tornou um fator crítico na criação e manutenção de vantagem competitiva, a medição e a análise de desempenho se tornaram cada vez mais importantes e difíceis no gerenciamento de tal segmento. Sistemas de medição de desempenho logístico devem ser definidos de forma que possam medir se as metas propostas pela organização estão sendo alcançadas. Na literatura existente, há uma grande quantidade de métodos propostos para modelar um processo usando indicadores de desempenho, no entanto, eles raramente abordam a questão das metas dos indicadores. Dentro deste contexto, este artigo propõe uma metodologia composta de cinco macro fases para a definição de um sistema de indicadores de desempenho logístico: (i) definição do processo logístico avaliado; (ii) definição das metas de representação, (iii) avaliação de propriedades do conjunto inicial de indicadores, (iv) legitimação do conjunto de indicadores obtido, (v) determinação das metas para o conjunto de indicadores final. A metodologia proposta se diferencia da literatura existente ao estabelecer as propriedades que os indicadores de desempenho devem satisfazer a fim de representar os processos logísticos e as considerações que devem ser tomadas para definir as metas do conjunto de indicadores final. Para avaliar a aplicabilidade da metodologia, ela é implantada na logística de outbound de uma empresa do ramo da construção civil, e o resultado obtido é um conjunto de KPIs com metas estabelecidas. O conjunto de indicadores logísticos obtido foi consistente com a realidade da empresa, comprovando que a metodologia proposta está aderente com o seu propósito.As logistic competence becomes a critical factor in creating and maintaining competitive advantage, modeling and performance analysis becomes increasingly important and difficult in managing such a segment. Logistic performance measurement systems must be defined so that they can measure whether the goals proposed by the organization are being achieved. In the existing literature there is a great deal of methods to model a process using performance indicators, however, they rarely address the issue of targeting indicators. This paper tries to identify the major properties that indicators should satisfy in order to represent a specific logistic process and considerations that must be taken for a correct definition of the indicators targets. The proposed methodology encompasses five main phases. The first one consists of defining the logistic process evaluated, the second consists of defining the representation-targets, the third verifies the properties of the indicators for an initial set of indicators, in the fourth the set of indicators obtained is legitimized and in the last phase indicators targets are defined. The methodology is implemented in a civil construction enterprise. The set of logistics indicators obtained was consistent with the reality of the company, proving that the proposed methodology is in line with its purpose.22 f.Joinville, SCLogistics performance measurement.Key performance indicatorsIndicators TargetsA methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesisinfo:eu-repo/semantics/openAccessengreponame:Repositório Institucional da UFSCinstname:Universidade Federal de Santa Catarina (UFSC)instacron:UFSCLICENSElicense.txtlicense.txttext/plain; charset=utf-81383https://repositorio.ufsc.br/bitstream/123456789/223062/2/license.txt11ee89cd31d893362820eab7c4d46734MD52ORIGINALTCC_CienTec_LiegeNatalyaGotz.pdfTCC_CienTec_LiegeNatalyaGotz.pdfTCC_LiegeNatalyaGotzapplication/pdf678058https://repositorio.ufsc.br/bitstream/123456789/223062/1/TCC_CienTec_LiegeNatalyaGotz.pdf432e2d31647f6411803072f2bb7786fdMD51123456789/2230622021-05-17 11:02:19.773oai:repositorio.ufsc.br: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ório de PublicaçõesPUBhttp://150.162.242.35/oai/requestopendoar:23732021-05-17T14:02:19Repositório Institucional da UFSC - Universidade Federal de Santa Catarina (UFSC)false
dc.title.pt_BR.fl_str_mv A methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.
title A methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.
spellingShingle A methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.
Götz, Liége Natálya
Logistics performance measurement.
Key performance indicators
Indicators Targets
title_short A methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.
title_full A methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.
title_fullStr A methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.
title_full_unstemmed A methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.
title_sort A methodology proposition for logistics performance indicators selection and goals definition: a case study in a civil construction enterprise.
author Götz, Liége Natálya
author_facet Götz, Liége Natálya
author_role author
dc.contributor.pt_BR.fl_str_mv Universidade Federal de Santa Catarina
dc.contributor.author.fl_str_mv Götz, Liége Natálya
dc.contributor.advisor1.fl_str_mv Staudt, Francielly Hedler
contributor_str_mv Staudt, Francielly Hedler
dc.subject.por.fl_str_mv Logistics performance measurement.
Key performance indicators
Indicators Targets
topic Logistics performance measurement.
Key performance indicators
Indicators Targets
description TCC(graduação) - Universidade Federal de Santa Catarina. Campus Joinville. Bacharelado em Ciência e Tecnologia.
publishDate 2021
dc.date.accessioned.fl_str_mv 2021-05-17T14:02:19Z
dc.date.available.fl_str_mv 2021-05-17T14:02:19Z
dc.date.issued.fl_str_mv 2021-05-07
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/bachelorThesis
format bachelorThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://repositorio.ufsc.br/handle/123456789/223062
url https://repositorio.ufsc.br/handle/123456789/223062
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 22 f.
dc.publisher.none.fl_str_mv Joinville, SC
publisher.none.fl_str_mv Joinville, SC
dc.source.none.fl_str_mv reponame:Repositório Institucional da UFSC
instname:Universidade Federal de Santa Catarina (UFSC)
instacron:UFSC
instname_str Universidade Federal de Santa Catarina (UFSC)
instacron_str UFSC
institution UFSC
reponame_str Repositório Institucional da UFSC
collection Repositório Institucional da UFSC
bitstream.url.fl_str_mv https://repositorio.ufsc.br/bitstream/123456789/223062/2/license.txt
https://repositorio.ufsc.br/bitstream/123456789/223062/1/TCC_CienTec_LiegeNatalyaGotz.pdf
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