User embracement as a proposal for health assistance reorganization: a bibliographical analysis

• Autor(a) principal: Beck, Carmem Lúcia Colomé
• Data de Publicação: 2009
• Outros Autores: Minuzzi, Danielle
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Saúde (Santa Maria)
• Texto Completo: https://periodicos.ufsm.br/revistasaude/article/view/6496
• topic: User embracement; Health assistance; Primary health care.; Acolhimento; Assistência à saúde; Atenção primária à saúde.

The following bibliographical review aimed to identify positive factors, difficulties and results of the implementation of the user embracement in health care institutions. Publications from 1999 to 2005 have been analyzed, with the following keywords: user embracement, health assistance and primary health care. The research has been conducted in printed and electronic journals in the databases LILACS (Literatura Latino-Americana e do Caribe em Ciências da Saúde) and SciELO (Scientific Electronic Library Online). The analysis considered eleven articles and the data were grouped by likeness and built categories. The user embracement positive factors found in this research: universal access; assistance humanization; reorganization; better work resolution in the working process. Difficulties: professional lack of preparation; physiciancentered model; lack of financial support; inadequate facilities. The user embracement implementation results: culture construction; service organization; humanization of the assistance. The user embracement might be a humanization pillar, enabling commitment and responsibility among workers and users.