Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância
Autor(a) principal: | |
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Data de Publicação: | 2009 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Manancial - Repositório Digital da UFSM |
Texto Completo: | http://repositorio.ufsm.br/handle/1/8105 |
Resumo: | Distant education is a growing teaching education modality. Supported by the Technologies of Information and Communication (TICs), the system is capable to involve people and/or institutions that before haven t had access to the higher education. The concern with the quality and the inherent responsibility the operation dynamics is fundamental point, that still deserves studies, so much in graduation level as masters degree. The general objective of this dissertation is to propose performance indicators to aid the planning and masters degree latu sensu distance education courses management . The research was characterized as an exploratory-descriptive nature, the method a was case study in the masters degree latu sensu Course in Distance Special Education Modality from UFSM. Such a course was presented in five poles of performance: Uruguaiana (RS), Santana do Livramento (RS), Bagé (RS), Santa Maria (RS) and Presidente Prudente (SP). The collection of data involved the accomplishment of semi-structured interviews applied to the coordinators of the Course teachers, tutors and students, what made possible a better understanding on the development of the Course, in a pilot project of the University. The questionnaire was supported by quality referential from Ministry of Education for distance superior education. The interviewed reports were grouped in the following dimensions: (i) didactic-pedagogic organization; (ii) social body and, (iii) physical facilities. The selected results allowed to propose 19 strategic themes with 95 acting indicators to be managed in distance courses in agreement with Balanced Scorecard perspectives - Financial, Internal Processes, Customers and Learning and Growth - proposed by Kaplan and Norton (1997), besides the technological perspective suggested by Columbus (2004). |
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2017-02-062017-02-062009-03-20RODRIGUES, Adriana de Fátima Cruz. PERFORMANCE INDICATORS FOR LATU SENSU MASTER DEGREE DISTANCE EDUCATION. 2009. 130 f. Dissertação (Mestrado em Engenharia de Produção) - Universidade Federal de Santa Maria, Santa Maria, 2009.http://repositorio.ufsm.br/handle/1/8105Distant education is a growing teaching education modality. Supported by the Technologies of Information and Communication (TICs), the system is capable to involve people and/or institutions that before haven t had access to the higher education. The concern with the quality and the inherent responsibility the operation dynamics is fundamental point, that still deserves studies, so much in graduation level as masters degree. The general objective of this dissertation is to propose performance indicators to aid the planning and masters degree latu sensu distance education courses management . The research was characterized as an exploratory-descriptive nature, the method a was case study in the masters degree latu sensu Course in Distance Special Education Modality from UFSM. Such a course was presented in five poles of performance: Uruguaiana (RS), Santana do Livramento (RS), Bagé (RS), Santa Maria (RS) and Presidente Prudente (SP). The collection of data involved the accomplishment of semi-structured interviews applied to the coordinators of the Course teachers, tutors and students, what made possible a better understanding on the development of the Course, in a pilot project of the University. The questionnaire was supported by quality referential from Ministry of Education for distance superior education. The interviewed reports were grouped in the following dimensions: (i) didactic-pedagogic organization; (ii) social body and, (iii) physical facilities. The selected results allowed to propose 19 strategic themes with 95 acting indicators to be managed in distance courses in agreement with Balanced Scorecard perspectives - Financial, Internal Processes, Customers and Learning and Growth - proposed by Kaplan and Norton (1997), besides the technological perspective suggested by Columbus (2004).A educação a distância se configura numa crescente modalidade de ensino e de educação. Respaldado pelas Tecnologias de Informação e Comunicação (TICs), o sistema é capaz de envolver pessoas e/ou instituições que antes não possuíam acesso ao ensino superior. A preocupação com a qualidade e a responsabilidade inerente a sua dinâmica de funcionamento é ponto fundamental, que ainda merece estudos, tanto em nível de graduação quanto de pósgraduação. O objetivo geral desta dissertação é Propor indicadores de desempenho que subsidiem o gerenciamento de cursos de pós-graduação lato sensu modalidade a distância. . Sendo assim, a pesquisa caracterizou-se pela natureza exploratório-descritiva, tendo como método adotado o estudo de caso aplicado no Curso de Pós-Graduação Lato Sensu em Educação Especial Modalidade a Distância da UFSM. Tal Curso foi ofertado em cinco pólos de atuação: Uruguaiana (RS), Santana do Livramento (RS), Bagé (RS), Santa Maria (RS) e Presidente Prudente (SP). A coleta de dados envolveu a realização de entrevistas semiestruturadas junto aos coordenadores do Curso, professores, tutores e alunos, o que possibilitou um melhor entendimento sobre o desenvolvimento do Curso, tido como um projeto piloto da Universidade. O roteiro de entrevistas teve por base os referenciais de qualidade para educação superior a distância propostos pelo Ministério da Educação, sendo os relatos agrupados nas seguintes dimensões: (i) organização didático-pedagógica; (ii) corpo social e, (iii) instalações físicas. Os resultados apurados permitiram propor 19 temas estratégicos com 95 indicadores de desempenho para serem gerenciados em cursos a distância, que foram explicitados em um quadro resumo organizado de acordo com as perspectivas do Balanced Scorecard - Financeira, Processos Internos, Clientes e Aprendizado e Crescimento - proposto por Kaplan e Norton (1997), além da perspectiva Tecnológica sugerida por Colombo (2004).Coordenação de Aperfeiçoamento de Pessoal de Nível Superiorapplication/pdfporUniversidade Federal de Santa MariaPrograma de Pós-Graduação em Engenharia de ProduçãoUFSMBREngenharia de ProduçãoEducação a distânciaIndicadores de desempenhoDistance educationBalanced ScorecardIndicators of performanceCNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAOProposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distânciaPerformance indicators for latu sensu master degree distance educationinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisOliveira, Joao Helvio Righi dehttp://lattes.cnpq.br/7152072513245729Felix, Glades Terezahttp://lattes.cnpq.br/2828584652082369Siluk, Julio Cezar Mairessehttp://lattes.cnpq.br/8315298509051752http://lattes.cnpq.br/1736781226453942Rodrigues, Adriana de Fátima Cruz300800000005400300300300500db80e059-54f4-487d-8dfd-f82e7f7f320baf779c2d-6224-4960-a7ee-c1f81d0e50d4c57eb784-930d-4c98-8848-37a540b1509dd7d5d383-7ccd-4a47-b0b3-a915640feedcinfo:eu-repo/semantics/openAccessreponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMORIGINALRODRIGUES, ADRIANA DE FATIMA CRUZ.pdfapplication/pdf1179705http://repositorio.ufsm.br/bitstream/1/8105/1/RODRIGUES%2c%20ADRIANA%20DE%20FATIMA%20CRUZ.pdf2ef8eb4a4689406a80bb0c899b2f8b54MD51TEXTRODRIGUES, ADRIANA DE FATIMA CRUZ.pdf.txtRODRIGUES, ADRIANA DE FATIMA CRUZ.pdf.txtExtracted texttext/plain285835http://repositorio.ufsm.br/bitstream/1/8105/2/RODRIGUES%2c%20ADRIANA%20DE%20FATIMA%20CRUZ.pdf.txt4f915ddefcf0a471191ab2ae598240bcMD52THUMBNAILRODRIGUES, ADRIANA DE FATIMA CRUZ.pdf.jpgRODRIGUES, ADRIANA DE FATIMA CRUZ.pdf.jpgIM Thumbnailimage/jpeg4940http://repositorio.ufsm.br/bitstream/1/8105/3/RODRIGUES%2c%20ADRIANA%20DE%20FATIMA%20CRUZ.pdf.jpg9c6aeaf2074b4e337d2c687cffee4103MD531/81052022-05-11 08:35:47.095oai:repositorio.ufsm.br:1/8105Repositório Institucionalhttp://repositorio.ufsm.br/PUBhttp://repositorio.ufsm.br/oai/requestopendoar:39132022-05-11T11:35:47Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false |
dc.title.por.fl_str_mv |
Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância |
dc.title.alternative.eng.fl_str_mv |
Performance indicators for latu sensu master degree distance education |
title |
Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância |
spellingShingle |
Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância Rodrigues, Adriana de Fátima Cruz Educação a distância Indicadores de desempenho Distance education Balanced Scorecard Indicators of performance CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
title_short |
Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância |
title_full |
Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância |
title_fullStr |
Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância |
title_full_unstemmed |
Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância |
title_sort |
Proposta de indicadores de desempenho para cursos de pós graduação lato sensu modalidade a distância |
author |
Rodrigues, Adriana de Fátima Cruz |
author_facet |
Rodrigues, Adriana de Fátima Cruz |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Oliveira, Joao Helvio Righi de |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/7152072513245729 |
dc.contributor.referee1.fl_str_mv |
Felix, Glades Tereza |
dc.contributor.referee1Lattes.fl_str_mv |
http://lattes.cnpq.br/2828584652082369 |
dc.contributor.referee2.fl_str_mv |
Siluk, Julio Cezar Mairesse |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/8315298509051752 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/1736781226453942 |
dc.contributor.author.fl_str_mv |
Rodrigues, Adriana de Fátima Cruz |
contributor_str_mv |
Oliveira, Joao Helvio Righi de Felix, Glades Tereza Siluk, Julio Cezar Mairesse |
dc.subject.por.fl_str_mv |
Educação a distância Indicadores de desempenho |
topic |
Educação a distância Indicadores de desempenho Distance education Balanced Scorecard Indicators of performance CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
dc.subject.eng.fl_str_mv |
Distance education Balanced Scorecard Indicators of performance |
dc.subject.cnpq.fl_str_mv |
CNPQ::ENGENHARIAS::ENGENHARIA DE PRODUCAO |
description |
Distant education is a growing teaching education modality. Supported by the Technologies of Information and Communication (TICs), the system is capable to involve people and/or institutions that before haven t had access to the higher education. The concern with the quality and the inherent responsibility the operation dynamics is fundamental point, that still deserves studies, so much in graduation level as masters degree. The general objective of this dissertation is to propose performance indicators to aid the planning and masters degree latu sensu distance education courses management . The research was characterized as an exploratory-descriptive nature, the method a was case study in the masters degree latu sensu Course in Distance Special Education Modality from UFSM. Such a course was presented in five poles of performance: Uruguaiana (RS), Santana do Livramento (RS), Bagé (RS), Santa Maria (RS) and Presidente Prudente (SP). The collection of data involved the accomplishment of semi-structured interviews applied to the coordinators of the Course teachers, tutors and students, what made possible a better understanding on the development of the Course, in a pilot project of the University. The questionnaire was supported by quality referential from Ministry of Education for distance superior education. The interviewed reports were grouped in the following dimensions: (i) didactic-pedagogic organization; (ii) social body and, (iii) physical facilities. The selected results allowed to propose 19 strategic themes with 95 acting indicators to be managed in distance courses in agreement with Balanced Scorecard perspectives - Financial, Internal Processes, Customers and Learning and Growth - proposed by Kaplan and Norton (1997), besides the technological perspective suggested by Columbus (2004). |
publishDate |
2009 |
dc.date.issued.fl_str_mv |
2009-03-20 |
dc.date.accessioned.fl_str_mv |
2017-02-06 |
dc.date.available.fl_str_mv |
2017-02-06 |
dc.type.status.fl_str_mv |
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dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
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masterThesis |
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publishedVersion |
dc.identifier.citation.fl_str_mv |
RODRIGUES, Adriana de Fátima Cruz. PERFORMANCE INDICATORS FOR LATU SENSU MASTER DEGREE DISTANCE EDUCATION. 2009. 130 f. Dissertação (Mestrado em Engenharia de Produção) - Universidade Federal de Santa Maria, Santa Maria, 2009. |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufsm.br/handle/1/8105 |
identifier_str_mv |
RODRIGUES, Adriana de Fátima Cruz. PERFORMANCE INDICATORS FOR LATU SENSU MASTER DEGREE DISTANCE EDUCATION. 2009. 130 f. Dissertação (Mestrado em Engenharia de Produção) - Universidade Federal de Santa Maria, Santa Maria, 2009. |
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