O hospital-escola de São Carlos: análise do funcionamento por meio da satisfação dos usuários

• Autor(a) principal: Ricci, Natalia Aquaroni [UNIFESP]
• Data de Publicação: 2011
• Outros Autores: Wanderley, Fábio da Silva [UNIFESP], Oliveira, Marilda Siriani de, Rebelatto, José Rubens [UNIFESP]
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Institucional da UNIFESP
• Texto Completo: http://dx.doi.org/10.1590/S1413-81232011000700044; http://repositorio.unifesp.br/handle/11600/6225
• topic: Hospital services; Hospital-patient relations; Quality of health care; Hospital care; Serviços hospitalares; Relações hospital-paciente; Qualidade de assistência à saúde; Assistência hospitalar

This research assessed the satisfaction of the users of São Carlos Hospital School in its first six months of functioning. A sample of 137 users was grouped according to the service used: hospital admittance, home care, emergency medical assistance, spontaneous emergency and shelter. Inferential statistics were realized by Chi-Square and Fischer Exact tests. The majority of users were women and aged 18 to 45 years-old. The users were very satisfied (46.2%) with attendance agility and with the team (52.6%). A number of 59.2% of the users were very satisfied with the hospital and 68.8% considered the service better than expected. Less clarity concerning health was reported for shelter regarding hospital admittance and home care (p<0.05). Users under hospital admittance presented greater satisfaction and better expectation compared to acceptance and emergency medical assistance (p<0.05). User profile characteristics as skin color and health plan presented statistical differences regarding general satisfaction. The study showed that the adoption of a humanized model of assistance in healthcare as the proposal of this Hospital resulted in user satisfaction.