Accessibility to the Electronic Administration in Spain of Persons with Motor Disability

• Autor(a) principal: Aguilar Gil, Marta
• Data de Publicação: 2017
• Outros Autores: Conde Melguizo, Rafael
• Tipo de documento: Artigo
• Idioma: por; spa
• Título da fonte: Administração Pública e Gestão Social
• Texto Completo: https://periodicos.ufv.br/apgs/article/view/5179
• topic: estigma; diseño universal; servicios publicos; paralisis cerebral; lesión medular; salud publica y políticas publicas.

Spanish law 11/2007, on Electronic Access of Citizens to Public Services (LAECSP) (BOE, 2007), establishes the obligation to guarantee that all Spanishcitizens have the means to carry out all transactions with public administration electronically under conditions of equal access. In this article, we identify the barriers topersons with spinal cord injury and cerebral paralysis. We provide evidence on how accessibility solutions and/or universal design are not enough to permit their accessto eGovernment on an equal footing with other citizens. Public policies designed to implement Act 11/2007 on Electronic Access to Public Services by citizens, LAECSP(BOE, 2007) must include social interventions with these groups, in addition to work on technology. We have reached the conclusion the techno-functional paradigmis not sufficient to understand all of the processes that can be observed in the study of accessibility. Sociological research is essential to analyse determinants ofaccessibility to new technologies for persons with disability. Primary socialization is the sociological factor that has the greatest impact on the capacities of persons withdisabilities. Within the processes of socialization, stigma appears to be more of a determinant in persons who have lived with disability since birth than in those withacquired disability. The conversion of stigma into self-stigma discapacitates individuals, even for tasks in which they face no functional discapacity. This conclusioninvites to consider sociology as a science useful and necessary in studies of accessibility, now limited to the technical fields of engineering and design.Key words: stigma; Universal design; public services; cerebral palsy; spinal cord injury