As competências gerenciais na percepção dos gestores dos hospitais públicos de Belo Horizonte

• Autor(a) principal: Silva, Wânia Candida da
• Data de Publicação: 2012
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: LOCUS Repositório Institucional da UFV
• Texto Completo: http://locus.ufv.br/handle/123456789/1967
• topic: Competências gerenciais; Hospitais públicos de Belo Horizonte; Percepção dos gestores; Managerial skills; public hospitals of Belo Horizonte; Perception of managers; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO PUBLICA

The constant pursuit of an efficient management that achieves the objectives of the organizations has brought the attention to discussions about the competences of managers. Particularly with respect to the managers of public hospitals, the analysis of competences becomes important for enabling the evaluation of an administration historically considered amateur. The overall objective of this study was to identify the managerial competences in the perception of the managers of the public hospitals of Belo Horizonte, the capital of Minas Gerais state, Brazil. Specifically, the objectives were to: identify, in the perception of directors and managers, which are the managerial competences required for the hospital director; identify the formal competences defined by the hospitals; and articulate the competences mentioned and verified by the directors and managers, according to the managerial roles. Based on the literature of competences, we examined the competences of the directors of the public hospitals, based upon Quinn s model. The sample was composed of 13 directors and 30 managers of 15 public hospitals in Belo Horizonte. The primary data of the survey were obtained with an interview with directors and the application of questionnaires to the directors and also managers.The secondary data were obtained by documental analysis from research conducted on the websites of the public hospitals, aiming to extract information about the roles directors should take on. The verbalization of the interviewees was analyzed through the technique of content analysis. A descriptive statistics of the data obtained from the questionnaires was performed. The results indicate that the establishment of goals and objectives, dealing with changes, and effective communication were the competencies that most stood out among the directors. For the managers, however, the most important competences were negotiation of agreements and commitment to, constitution and maintenance of a power base and effective communication. An outstanding result was the identification that the directors of the hospitals had gone through a professional qualification process when they assumed the executive position. The main contribution of this study was the diagnosis of the managerial competences necessary for the directors of the public hospitals of Belo Horizonte, including the identification of other competences in addition to those presented by Quinn s model, such as the political articulation ability and the knowledge of the operation of the public administration, which were repeatedly remarked by the directors and managers. These competences were identified as important in the political relationships and may influence the activities developed by the hospitals and the volume of funds raised. The initial perception of this research concerning the lack of qualification of the directors of the public hospitals of Belo Horizonte was contradicted from the moment it was verified that the competence and qualification are a concern for the health institutions