Plano para estruturação de escritório de gestão por processos em IPES

• Autor(a) principal: Paim, Carla Vitor
• Data de Publicação: 2014
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: LOCUS Repositório Institucional da UFV
• Texto Completo: http://locus.ufv.br/handle/123456789/3827
• topic: Gestão por processos; Gestão de projetos; Arquitetura; Engenharia; Construção; Instituições públicas de ensino superior; Process management; Project management; architecture; engineering; construction; Public institutions of higher education; CNPQ::ENGENHARIAS::ENGENHARIA CIVIL

The Public Institutions of Higher Education (PIHE) have a management system that would typically meet functional demands. Inserted at this juncture, there is the area of Architecture, Engineering and Construction (AEC). However, in most cases the units responsible for the activities in this area have not been able to perform / function / structure adequately to meet time requirements, scope and pre-defined costs. This shows the necessity of work and that there are opportunities to improve the management system of the PIHE, specifically the AEC sector. From this perspective, the aim of this study was to develop a plan for Structuring an Office of AEC processes, suitable for the PIHE, having as guiding elements the systemic action and the reach of higher levels of maturity. For this, the used methodology consisted of studies and analyzes of situations identified in different bases, among which access to journals and databases of institutional works of academic origin, such as these, dissertations and reports. The assimilation of this body of knowledge and understanding of how to act practiced by the AEC in some PIHE allowed to perform new interpretations for possible realignments of AEC area in terms of process management. Through these studies, the outcome of this work was the assembly of a plan for structuring an office of process management AEC, here called Alfa Project. The Alpha Project provides the necessary steps for the purposes of planning, implementation, monitoring and control of the Y Office - Office of Business Process Management - AEC in one PIHE. Moreover, an exemplification was performed of how a Y Office could work at an educational institution, showing up their products and tools. From the development of the the present study, it was concluded that deploy an office of Office Y's nature is a task that must be planned from the first meeting of its deploying decisions to its first steps as an active office. Although that in the PIHE today it may not be a simple and quick task, the positive and promisingxvi facts is that all PIHE owns structural conditions and favorable environments for the deployment of a Y Office, which depend on firm decision of senior management and determined action (institutional competence, planning and commitment) in setting and driving of the Alfa Project.