Applicability of quality tools in health services processes: an integrative review (2010-2020)

• Autor(a) principal: de Jesus Pereira , Pamella Cristina
• Data de Publicação: 2022
• Outros Autores: Ferreira Roquete, Fátima, Debôrtoli de Miranda, Wanessa
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Gestão & Saúde (Brasília)
• Texto Completo: https://periodicos.unb.br/index.php/rgs/article/view/46283
• topic: Gestão da Qualidade Total;; Ferramentas da Qualidade;; Processos em Saúde.; Gestión de la Calidad Total;; Herramientas de Calidad;; Procesos de Salud.; Total Quality Management;; Quality Tools;; Health Processes.

This study aimed to describe how quality tools apply to health service processes. Searching in databases available in the Virtual Health Library (VHL) helped to proceed with an integrative review of the literature. The descriptors used were: “quality management”; “total quality management”; “quality of health care”; and “quality tools”. Papers published between 2010 and 2020, with full text available, in Portuguese, were included. The research excluded theses, dissertations, and also those papers that did not address the guiding question. The findings showed that quality tools aim to assist managers in achieving goals and that the success of the applicability of these tools depends on how well professionals know their work process and how they use the tools for this purpose. In addition, it became evident that there is a need for more investments in studies that aim to explore the potential and weaknesses of these tools. Furthermore, this study states the same need regarding that all employees require permanent education since quality improvement relates to the organization’s commitment and requires a change in the organizational culture, which is a permanent challenge.