MANAGEMENT OF PHARMACEUTICAL INDICATORS APPLIED TO PHARMACY SCHOOL IN JOINVILLE-SC

• Autor(a) principal: Carstens, Heidi Pfutzenreuter
• Data de Publicação: 2019
• Outros Autores: Bittencourt, Deise Schmitz, Gonçalves, Graciele Schug, Wiese, Januaria Ramos Pereira, de Azevedo, Beatriz Marcondes
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Gestão & Saúde (Brasília)
• Texto Completo: https://periodicos.unb.br/index.php/rgs/article/view/25548
• topic: Farmácia, Administração de Serviços de Saúde; Serviços Comunitários de Farmácia; Farmacia; Administración de los Serviços de Salud; Servicios Comunitarios de Farmacia;; Pharmacy; Health Services Administration; Community Phamacy Services

The Pharmacy School (Farmácia Escola - FAE) is a partnership between teaching, service and community created to develop the pharmaceutical profession and serve the users of the Brasilian Unified Health System in the dispensing of medicines. The present work aimed to analyze the pharmaceutical indicators from Pharmacy School, in order to account for the data and identify improvements or changes to promote the quality of the service provided. A qualitative and quantitative retrospective study was carried out from January 2014 to December 2018. The indicators of 'reception attendance', 'e-mail attendance', 'total dispensing attendance', 'dispensing schedules' , 'missed users', 'missing patient care', 'total dispensing care', 'total FAE care', and 'CEAF active patients'. The total number of visits performed at the FAE between 2014 and 2018 was 745,406, with a monthly average of 12,423. Absenteeism was observed in the proportion of 13.1%, but there was a significant increase in the mode of attendance performed by e-mail, proving that this is an increasing tool in the user's service. The results showed that the indicators are excellent management tools and that a continuous evaluation is necessary to improve the processes and management of the FAE.