Service providers’ willingness to change as innovation inductor in services : validating a scale
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UnB |
Texto Completo: | http://repositorio.unb.br/handle/10482/30395 http://dx.doi.org/10.1590/1807-7692bar2016160009 |
Resumo: | This study explores the willingness of service providers to incorporate changes suggested by clients altering previously planned services during its delivery, hereby named Willingness to Change in Services [WCS]. We apply qualitative research techniques to map seven dimensions related to this phenomenon: Client relationship management; Organizational conditions for change; Software characteristics and development; Conditions affecting teams; Administrative procedures and decision-making conditions; Entrepreneurial behavior; Interaction with supporting organizations. These dimensions have been converted into variables composing a WCS scale later submitted to theoretical and semantic validations. A scale with 26 variables resulted from such procedures was applied on a large survey carried out with 351 typical Brazilian software development service companies operating all over the country. Data from our sample have been submitted to multivariate statistical analysis to provide validation for the scale. After factorial analysis procedures, 24 items have been validated and assigned to three factors representative of WCS: Organizational Routines and Values - 12 variables; Organizational Structure for Change - 6 variables; and Service Specificities - 6 variables. As future contributions, we expect to see further testing for the WCS scale on alternative service activities to provide evidence about its limits and contributions to general service innovation theory. |
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Service providers’ willingness to change as innovation inductor in services : validating a scaleMudançaServiçosInovação em serviçosMudança - serviçosDesenvolvimento - escalasThis study explores the willingness of service providers to incorporate changes suggested by clients altering previously planned services during its delivery, hereby named Willingness to Change in Services [WCS]. We apply qualitative research techniques to map seven dimensions related to this phenomenon: Client relationship management; Organizational conditions for change; Software characteristics and development; Conditions affecting teams; Administrative procedures and decision-making conditions; Entrepreneurial behavior; Interaction with supporting organizations. These dimensions have been converted into variables composing a WCS scale later submitted to theoretical and semantic validations. A scale with 26 variables resulted from such procedures was applied on a large survey carried out with 351 typical Brazilian software development service companies operating all over the country. Data from our sample have been submitted to multivariate statistical analysis to provide validation for the scale. After factorial analysis procedures, 24 items have been validated and assigned to three factors representative of WCS: Organizational Routines and Values - 12 variables; Organizational Structure for Change - 6 variables; and Service Specificities - 6 variables. As future contributions, we expect to see further testing for the WCS scale on alternative service activities to provide evidence about its limits and contributions to general service innovation theory.Faculdade de Economia, Administração, Contabilidade e Gestão de Políticas Públicas (FACE)Departamento de Administração (FACE ADM)ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração2017-12-07T05:18:55Z2017-12-07T05:18:55Z2016info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfMOREIRA, Marina Figueiredo; GUIMARAES, Tomás de Aquino; PHILIPPE, Jean. Service providers’ willingness to change as innovation inductor in services: validating a scale. BAR - Brazilian Administration Review, Rio de Janeiro, v. 13, n. 4, e160009, 2016. Disponível em: <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922016000400302&lng=en&nrm=iso>. Acesso em: 18 dez. 2017. Epub Feb 13, 2017. doi: http://dx.doi.org/10.1590/1807-7692bar2016160009.http://repositorio.unb.br/handle/10482/30395http://dx.doi.org/10.1590/1807-7692bar2016160009BAR - Brazilian Administration Review - This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0). Fonte: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922016000400302&lng=en&nrm=iso. Acesso em: 18 dez. 2017.info:eu-repo/semantics/openAccessMoreira, Marina FigueiredoGuimarães, Tomás de AquinoPhilippe, Jeanengreponame:Repositório Institucional da UnBinstname:Universidade de Brasília (UnB)instacron:UNB2023-10-19T18:34:21Zoai:repositorio.unb.br:10482/30395Repositório InstitucionalPUBhttps://repositorio.unb.br/oai/requestrepositorio@unb.bropendoar:2023-10-19T18:34:21Repositório Institucional da UnB - Universidade de Brasília (UnB)false |
dc.title.none.fl_str_mv |
Service providers’ willingness to change as innovation inductor in services : validating a scale |
title |
Service providers’ willingness to change as innovation inductor in services : validating a scale |
spellingShingle |
Service providers’ willingness to change as innovation inductor in services : validating a scale Moreira, Marina Figueiredo Mudança Serviços Inovação em serviços Mudança - serviços Desenvolvimento - escalas |
title_short |
Service providers’ willingness to change as innovation inductor in services : validating a scale |
title_full |
Service providers’ willingness to change as innovation inductor in services : validating a scale |
title_fullStr |
Service providers’ willingness to change as innovation inductor in services : validating a scale |
title_full_unstemmed |
Service providers’ willingness to change as innovation inductor in services : validating a scale |
title_sort |
Service providers’ willingness to change as innovation inductor in services : validating a scale |
author |
Moreira, Marina Figueiredo |
author_facet |
Moreira, Marina Figueiredo Guimarães, Tomás de Aquino Philippe, Jean |
author_role |
author |
author2 |
Guimarães, Tomás de Aquino Philippe, Jean |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Moreira, Marina Figueiredo Guimarães, Tomás de Aquino Philippe, Jean |
dc.subject.por.fl_str_mv |
Mudança Serviços Inovação em serviços Mudança - serviços Desenvolvimento - escalas |
topic |
Mudança Serviços Inovação em serviços Mudança - serviços Desenvolvimento - escalas |
description |
This study explores the willingness of service providers to incorporate changes suggested by clients altering previously planned services during its delivery, hereby named Willingness to Change in Services [WCS]. We apply qualitative research techniques to map seven dimensions related to this phenomenon: Client relationship management; Organizational conditions for change; Software characteristics and development; Conditions affecting teams; Administrative procedures and decision-making conditions; Entrepreneurial behavior; Interaction with supporting organizations. These dimensions have been converted into variables composing a WCS scale later submitted to theoretical and semantic validations. A scale with 26 variables resulted from such procedures was applied on a large survey carried out with 351 typical Brazilian software development service companies operating all over the country. Data from our sample have been submitted to multivariate statistical analysis to provide validation for the scale. After factorial analysis procedures, 24 items have been validated and assigned to three factors representative of WCS: Organizational Routines and Values - 12 variables; Organizational Structure for Change - 6 variables; and Service Specificities - 6 variables. As future contributions, we expect to see further testing for the WCS scale on alternative service activities to provide evidence about its limits and contributions to general service innovation theory. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016 2017-12-07T05:18:55Z 2017-12-07T05:18:55Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
MOREIRA, Marina Figueiredo; GUIMARAES, Tomás de Aquino; PHILIPPE, Jean. Service providers’ willingness to change as innovation inductor in services: validating a scale. BAR - Brazilian Administration Review, Rio de Janeiro, v. 13, n. 4, e160009, 2016. Disponível em: <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922016000400302&lng=en&nrm=iso>. Acesso em: 18 dez. 2017. Epub Feb 13, 2017. doi: http://dx.doi.org/10.1590/1807-7692bar2016160009. http://repositorio.unb.br/handle/10482/30395 http://dx.doi.org/10.1590/1807-7692bar2016160009 |
identifier_str_mv |
MOREIRA, Marina Figueiredo; GUIMARAES, Tomás de Aquino; PHILIPPE, Jean. Service providers’ willingness to change as innovation inductor in services: validating a scale. BAR - Brazilian Administration Review, Rio de Janeiro, v. 13, n. 4, e160009, 2016. Disponível em: <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922016000400302&lng=en&nrm=iso>. Acesso em: 18 dez. 2017. Epub Feb 13, 2017. doi: http://dx.doi.org/10.1590/1807-7692bar2016160009. |
url |
http://repositorio.unb.br/handle/10482/30395 http://dx.doi.org/10.1590/1807-7692bar2016160009 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração |
publisher.none.fl_str_mv |
ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional da UnB instname:Universidade de Brasília (UnB) instacron:UNB |
instname_str |
Universidade de Brasília (UnB) |
instacron_str |
UNB |
institution |
UNB |
reponame_str |
Repositório Institucional da UnB |
collection |
Repositório Institucional da UnB |
repository.name.fl_str_mv |
Repositório Institucional da UnB - Universidade de Brasília (UnB) |
repository.mail.fl_str_mv |
repositorio@unb.br |
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1814508381689348096 |