Service providers’ willingness to change as innovation inductor in services : validating a scale

Detalhes bibliográficos
Autor(a) principal: Moreira, Marina Figueiredo
Data de Publicação: 2016
Outros Autores: Guimarães, Tomás de Aquino, Philippe, Jean
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Institucional da UnB
Texto Completo: http://repositorio.unb.br/handle/10482/30395
http://dx.doi.org/10.1590/1807-7692bar2016160009
Resumo: This study explores the willingness of service providers to incorporate changes suggested by clients altering previously planned services during its delivery, hereby named Willingness to Change in Services [WCS]. We apply qualitative research techniques to map seven dimensions related to this phenomenon: Client relationship management; Organizational conditions for change; Software characteristics and development; Conditions affecting teams; Administrative procedures and decision-making conditions; Entrepreneurial behavior; Interaction with supporting organizations. These dimensions have been converted into variables composing a WCS scale later submitted to theoretical and semantic validations. A scale with 26 variables resulted from such procedures was applied on a large survey carried out with 351 typical Brazilian software development service companies operating all over the country. Data from our sample have been submitted to multivariate statistical analysis to provide validation for the scale. After factorial analysis procedures, 24 items have been validated and assigned to three factors representative of WCS: Organizational Routines and Values - 12 variables; Organizational Structure for Change - 6 variables; and Service Specificities - 6 variables. As future contributions, we expect to see further testing for the WCS scale on alternative service activities to provide evidence about its limits and contributions to general service innovation theory.
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spelling Service providers’ willingness to change as innovation inductor in services : validating a scaleMudançaServiçosInovação em serviçosMudança - serviçosDesenvolvimento - escalasThis study explores the willingness of service providers to incorporate changes suggested by clients altering previously planned services during its delivery, hereby named Willingness to Change in Services [WCS]. We apply qualitative research techniques to map seven dimensions related to this phenomenon: Client relationship management; Organizational conditions for change; Software characteristics and development; Conditions affecting teams; Administrative procedures and decision-making conditions; Entrepreneurial behavior; Interaction with supporting organizations. These dimensions have been converted into variables composing a WCS scale later submitted to theoretical and semantic validations. A scale with 26 variables resulted from such procedures was applied on a large survey carried out with 351 typical Brazilian software development service companies operating all over the country. Data from our sample have been submitted to multivariate statistical analysis to provide validation for the scale. After factorial analysis procedures, 24 items have been validated and assigned to three factors representative of WCS: Organizational Routines and Values - 12 variables; Organizational Structure for Change - 6 variables; and Service Specificities - 6 variables. As future contributions, we expect to see further testing for the WCS scale on alternative service activities to provide evidence about its limits and contributions to general service innovation theory.Faculdade de Economia, Administração, Contabilidade e Gestão de Políticas Públicas (FACE)Departamento de Administração (FACE ADM)ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração2017-12-07T05:18:55Z2017-12-07T05:18:55Z2016info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfMOREIRA, Marina Figueiredo; GUIMARAES, Tomás de Aquino; PHILIPPE, Jean. Service providers’ willingness to change as innovation inductor in services: validating a scale. BAR - Brazilian Administration Review, Rio de Janeiro, v. 13, n. 4, e160009, 2016. Disponível em: <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922016000400302&lng=en&nrm=iso>. Acesso em: 18 dez. 2017. Epub Feb 13, 2017. doi: http://dx.doi.org/10.1590/1807-7692bar2016160009.http://repositorio.unb.br/handle/10482/30395http://dx.doi.org/10.1590/1807-7692bar2016160009BAR - Brazilian Administration Review - This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY 4.0). Fonte: http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922016000400302&lng=en&nrm=iso. Acesso em: 18 dez. 2017.info:eu-repo/semantics/openAccessMoreira, Marina FigueiredoGuimarães, Tomás de AquinoPhilippe, Jeanengreponame:Repositório Institucional da UnBinstname:Universidade de Brasília (UnB)instacron:UNB2023-10-19T18:34:21Zoai:repositorio.unb.br:10482/30395Repositório InstitucionalPUBhttps://repositorio.unb.br/oai/requestrepositorio@unb.bropendoar:2023-10-19T18:34:21Repositório Institucional da UnB - Universidade de Brasília (UnB)false
dc.title.none.fl_str_mv Service providers’ willingness to change as innovation inductor in services : validating a scale
title Service providers’ willingness to change as innovation inductor in services : validating a scale
spellingShingle Service providers’ willingness to change as innovation inductor in services : validating a scale
Moreira, Marina Figueiredo
Mudança
Serviços
Inovação em serviços
Mudança - serviços
Desenvolvimento - escalas
title_short Service providers’ willingness to change as innovation inductor in services : validating a scale
title_full Service providers’ willingness to change as innovation inductor in services : validating a scale
title_fullStr Service providers’ willingness to change as innovation inductor in services : validating a scale
title_full_unstemmed Service providers’ willingness to change as innovation inductor in services : validating a scale
title_sort Service providers’ willingness to change as innovation inductor in services : validating a scale
author Moreira, Marina Figueiredo
author_facet Moreira, Marina Figueiredo
Guimarães, Tomás de Aquino
Philippe, Jean
author_role author
author2 Guimarães, Tomás de Aquino
Philippe, Jean
author2_role author
author
dc.contributor.author.fl_str_mv Moreira, Marina Figueiredo
Guimarães, Tomás de Aquino
Philippe, Jean
dc.subject.por.fl_str_mv Mudança
Serviços
Inovação em serviços
Mudança - serviços
Desenvolvimento - escalas
topic Mudança
Serviços
Inovação em serviços
Mudança - serviços
Desenvolvimento - escalas
description This study explores the willingness of service providers to incorporate changes suggested by clients altering previously planned services during its delivery, hereby named Willingness to Change in Services [WCS]. We apply qualitative research techniques to map seven dimensions related to this phenomenon: Client relationship management; Organizational conditions for change; Software characteristics and development; Conditions affecting teams; Administrative procedures and decision-making conditions; Entrepreneurial behavior; Interaction with supporting organizations. These dimensions have been converted into variables composing a WCS scale later submitted to theoretical and semantic validations. A scale with 26 variables resulted from such procedures was applied on a large survey carried out with 351 typical Brazilian software development service companies operating all over the country. Data from our sample have been submitted to multivariate statistical analysis to provide validation for the scale. After factorial analysis procedures, 24 items have been validated and assigned to three factors representative of WCS: Organizational Routines and Values - 12 variables; Organizational Structure for Change - 6 variables; and Service Specificities - 6 variables. As future contributions, we expect to see further testing for the WCS scale on alternative service activities to provide evidence about its limits and contributions to general service innovation theory.
publishDate 2016
dc.date.none.fl_str_mv 2016
2017-12-07T05:18:55Z
2017-12-07T05:18:55Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv MOREIRA, Marina Figueiredo; GUIMARAES, Tomás de Aquino; PHILIPPE, Jean. Service providers’ willingness to change as innovation inductor in services: validating a scale. BAR - Brazilian Administration Review, Rio de Janeiro, v. 13, n. 4, e160009, 2016. Disponível em: <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922016000400302&lng=en&nrm=iso>. Acesso em: 18 dez. 2017. Epub Feb 13, 2017. doi: http://dx.doi.org/10.1590/1807-7692bar2016160009.
http://repositorio.unb.br/handle/10482/30395
http://dx.doi.org/10.1590/1807-7692bar2016160009
identifier_str_mv MOREIRA, Marina Figueiredo; GUIMARAES, Tomás de Aquino; PHILIPPE, Jean. Service providers’ willingness to change as innovation inductor in services: validating a scale. BAR - Brazilian Administration Review, Rio de Janeiro, v. 13, n. 4, e160009, 2016. Disponível em: <http://www.scielo.br/scielo.php?script=sci_arttext&pid=S1807-76922016000400302&lng=en&nrm=iso>. Acesso em: 18 dez. 2017. Epub Feb 13, 2017. doi: http://dx.doi.org/10.1590/1807-7692bar2016160009.
url http://repositorio.unb.br/handle/10482/30395
http://dx.doi.org/10.1590/1807-7692bar2016160009
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração
publisher.none.fl_str_mv ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração
dc.source.none.fl_str_mv reponame:Repositório Institucional da UnB
instname:Universidade de Brasília (UnB)
instacron:UNB
instname_str Universidade de Brasília (UnB)
instacron_str UNB
institution UNB
reponame_str Repositório Institucional da UnB
collection Repositório Institucional da UnB
repository.name.fl_str_mv Repositório Institucional da UnB - Universidade de Brasília (UnB)
repository.mail.fl_str_mv repositorio@unb.br
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