A proposal of the Information Architecture positioning in the management of the TI services

Detalhes bibliográficos
Autor(a) principal: Lyra, Maurício Rocha
Data de Publicação: 2011
Outros Autores: Duque, Claudio Gottschalg
Tipo de documento: Artigo
Idioma: por
eng
Título da fonte: Brazilian Journal of Information Science
Texto Completo: https://revistas.marilia.unesp.br/index.php/bjis/article/view/505
Resumo: The Information Technology Infrastructure Library (ITIL) provides a framework of best practices for managing of the information technology (IT) services. In the framework of this study it is clear that it does not have space in your body for information architecture. One of the goals information architecture to organize information for decision making, how can this be out of context? The proposed positioning of this paper presents evidence that the perception that the concepts of information architecture are present on the needs of IT service management. This proposal will encourage the union of bodies of knowledge thereby facilitating the creation of strategy and design services.
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spelling A proposal of the Information Architecture positioning in the management of the TI servicesUma proposta de posicionamento da Arquitetura da Informação no gerenciamento de serviços de TIArquitetura da InformaçãoGerenciamento de ServiçosInfraestrutura de Serviços de TI.Information ArchitectureServices ManagementTI Services Infrastructure.The Information Technology Infrastructure Library (ITIL) provides a framework of best practices for managing of the information technology (IT) services. In the framework of this study it is clear that it does not have space in your body for information architecture. One of the goals information architecture to organize information for decision making, how can this be out of context? The proposed positioning of this paper presents evidence that the perception that the concepts of information architecture are present on the needs of IT service management. This proposal will encourage the union of bodies of knowledge thereby facilitating the creation of strategy and design services.A Information Technology Infrastructure Library (ITIL) (Biblioteca de Infraestrutura de Tecnologia da Informação) fornece um framework de boas práticas para o gerenciamento de serviços de tecnologia da informação (TI). No estudo desse arcabouço percebe-se que o mesmo não apresenta em seu corpo espaço para a arquitetura da informação. Sendo um dos objetivos a arquitetura da informação a organização das informações para tomada de decisão, como pode esta ficar fora desse contexto? A proposta de posicionamento que este trabalho apresenta evidencia a percepção que os conceitos da arquitetura da informação estão presentes nas necessidades do gerenciamento de serviços de TI. Essa proposta contribui para a união dos corpos de conhecimentos facilitando assim a criação da estratégia e desenho dos serviços.Faculdade de Filosofia e Ciências2011-06-17info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdfapplication/pdfhttps://revistas.marilia.unesp.br/index.php/bjis/article/view/50510.36311/1981-1640.2011.v5n1.04.p50Brazilian Journal of Information Science: Research Trends; Vol. 5 No. 1 (2011); 50-55Brazilian Journal of Information Science: Research Trends; Vol. 5 Núm. 1 (2011); 50-55Brazilian Journal of Information Science: research trends; v. 5 n. 1 (2011); 50-551981-1640reponame:Brazilian Journal of Information Scienceinstname:Universidade Estadual Paulista Júlio de Mesquita Filho (UNESP)instacron:UNESPporenghttps://revistas.marilia.unesp.br/index.php/bjis/article/view/505/1467https://revistas.marilia.unesp.br/index.php/bjis/article/view/505/1474https://revistas.marilia.unesp.br/index.php/bjis/article/view/505/5146Lyra, Maurício RochaDuque, Claudio Gottschalginfo:eu-repo/semantics/openAccess2020-09-25T17:09:06Zoai:ojs.www2.marilia.unesp.br:article/505Revistahttps://revistas.marilia.unesp.br/index.php/bjis/indexPUBhttps://revistas.marilia.unesp.br/index.php/bjis/oaibrajis.marilia@unesp.br||1981-16401981-1640opendoar:2020-09-25T17:09:06Brazilian Journal of Information Science - Universidade Estadual Paulista Júlio de Mesquita Filho (UNESP)false
dc.title.none.fl_str_mv A proposal of the Information Architecture positioning in the management of the TI services
Uma proposta de posicionamento da Arquitetura da Informação no gerenciamento de serviços de TI
title A proposal of the Information Architecture positioning in the management of the TI services
spellingShingle A proposal of the Information Architecture positioning in the management of the TI services
Lyra, Maurício Rocha
Arquitetura da Informação
Gerenciamento de Serviços
Infraestrutura de Serviços de TI.
Information Architecture
Services Management
TI Services Infrastructure.
title_short A proposal of the Information Architecture positioning in the management of the TI services
title_full A proposal of the Information Architecture positioning in the management of the TI services
title_fullStr A proposal of the Information Architecture positioning in the management of the TI services
title_full_unstemmed A proposal of the Information Architecture positioning in the management of the TI services
title_sort A proposal of the Information Architecture positioning in the management of the TI services
author Lyra, Maurício Rocha
author_facet Lyra, Maurício Rocha
Duque, Claudio Gottschalg
author_role author
author2 Duque, Claudio Gottschalg
author2_role author
dc.contributor.author.fl_str_mv Lyra, Maurício Rocha
Duque, Claudio Gottschalg
dc.subject.por.fl_str_mv Arquitetura da Informação
Gerenciamento de Serviços
Infraestrutura de Serviços de TI.
Information Architecture
Services Management
TI Services Infrastructure.
topic Arquitetura da Informação
Gerenciamento de Serviços
Infraestrutura de Serviços de TI.
Information Architecture
Services Management
TI Services Infrastructure.
description The Information Technology Infrastructure Library (ITIL) provides a framework of best practices for managing of the information technology (IT) services. In the framework of this study it is clear that it does not have space in your body for information architecture. One of the goals information architecture to organize information for decision making, how can this be out of context? The proposed positioning of this paper presents evidence that the perception that the concepts of information architecture are present on the needs of IT service management. This proposal will encourage the union of bodies of knowledge thereby facilitating the creation of strategy and design services.
publishDate 2011
dc.date.none.fl_str_mv 2011-06-17
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revistas.marilia.unesp.br/index.php/bjis/article/view/505
10.36311/1981-1640.2011.v5n1.04.p50
url https://revistas.marilia.unesp.br/index.php/bjis/article/view/505
identifier_str_mv 10.36311/1981-1640.2011.v5n1.04.p50
dc.language.iso.fl_str_mv por
eng
language por
eng
dc.relation.none.fl_str_mv https://revistas.marilia.unesp.br/index.php/bjis/article/view/505/1467
https://revistas.marilia.unesp.br/index.php/bjis/article/view/505/1474
https://revistas.marilia.unesp.br/index.php/bjis/article/view/505/5146
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Faculdade de Filosofia e Ciências
publisher.none.fl_str_mv Faculdade de Filosofia e Ciências
dc.source.none.fl_str_mv Brazilian Journal of Information Science: Research Trends; Vol. 5 No. 1 (2011); 50-55
Brazilian Journal of Information Science: Research Trends; Vol. 5 Núm. 1 (2011); 50-55
Brazilian Journal of Information Science: research trends; v. 5 n. 1 (2011); 50-55
1981-1640
reponame:Brazilian Journal of Information Science
instname:Universidade Estadual Paulista Júlio de Mesquita Filho (UNESP)
instacron:UNESP
instname_str Universidade Estadual Paulista Júlio de Mesquita Filho (UNESP)
instacron_str UNESP
institution UNESP
reponame_str Brazilian Journal of Information Science
collection Brazilian Journal of Information Science
repository.name.fl_str_mv Brazilian Journal of Information Science - Universidade Estadual Paulista Júlio de Mesquita Filho (UNESP)
repository.mail.fl_str_mv brajis.marilia@unesp.br||
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