The interlacement of memory and information in the scope of the reference process

• Autor(a) principal: Kornalewski, Alex Medeiros
• Data de Publicação: 2020
• Outros Autores: Farias, Francisco Ramos de
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Brazilian Journal of Information Science
• Texto Completo: https://revistas.marilia.unesp.br/index.php/bjis/article/view/8643
• topic: Memória; Informação; Processo de referência; Agir comunicativo; Processo dialógico; Memory; Information; Reference process; Comunicative action; Dialogic process

The purpose of this paper is to reflect on the reference process, in which it is understood that the particularities of memory and information are present throughout the process, as points that intertwine and influence before, during or even after service. be finalized. It is understood that it is through the process of reference that one has the unique moment of interpersonal communication between the user and the librarian. Based on this relationship between the actors, the methodology to be applied is the analysis of the steps in the reference process in the light of Denis Grogan, combined with the reflection on the conceptual implications of memory and information. In addition, it is basilar the relationship of the concept of communicative action and dialogic process to reflect on the qualification of interpersonal communication among the actors, besides promoting a state of informational consciousness. The proposed reflections are promising regarding the revision of the reference service, the innovation of the concept of interpersonal communication itself and the integration of the actors involved in the reference process with the library.