Crisis communication during the covid-19 pandemic and its impact on citizens´ feelings

Detalhes bibliográficos
Autor(a) principal: Abadía, Adolfo A.
Data de Publicação: 2023
Outros Autores: Manfredi, Luciana, Sayago-Gomez, Juan Tomás
Tipo de documento: Artigo
Idioma: spa
Título da fonte: Opinião Pública (Online)
Texto Completo: https://periodicos.sbu.unicamp.br/ojs/index.php/op/article/view/8673365
Resumo: This paper investigates how government communications on Twitter®, in the context of the Covid-19 crisis, has produced different feelings among citizens. This type of interaction has effects on the perception of rulers and compliance with restrictions. Using R's tidytext package, a total of 28,344 Covid-related tweets were analyzed between January 2020 and March 2021 from ten user profiles on Twitter® (the mayors and Town Halls of Barranquilla, Bogotá, Cali, and Medellín, the President, and the presidency). The study seeks to contribute to the field of government communications during the Covid-19 crisis and the feelings they arouse toward citizen and government interactions during the study period.
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spelling Crisis communication during the covid-19 pandemic and its impact on citizens´ feelingsComunicación de crisis durante la pandemia del Covid-19 y su impacto en los sentimientos de la ciudadaníaComunicação de crise durante a pandemia de covid-19 e seu impacto no sentimento do cidadãoComunicación gubernamental de crisisProcesamiento del lenguaje naturalPandemia por covid-19Twitter ColombiaComunicação de crise governamentalProcessamento de linguagem naturalPandemia por covid-19TwitterColômbiaGovernment crisis communicationsNatural language processingCovid-19 pandemicTwitterColombiaThis paper investigates how government communications on Twitter®, in the context of the Covid-19 crisis, has produced different feelings among citizens. This type of interaction has effects on the perception of rulers and compliance with restrictions. Using R's tidytext package, a total of 28,344 Covid-related tweets were analyzed between January 2020 and March 2021 from ten user profiles on Twitter® (the mayors and Town Halls of Barranquilla, Bogotá, Cali, and Medellín, the President, and the presidency). The study seeks to contribute to the field of government communications during the Covid-19 crisis and the feelings they arouse toward citizen and government interactions during the study period.El presente artículo examina cómo la comunicación gubernamental en Twitter®, en el contexto de crisis por Covid-19, ha producido diferentes sentimientos en la ciudadanía. Este tipo de interacción tiene efectos en la percepción sobre los gobernantes y el acatamiento de las restricciones. Utilizando el paquete tidytext de R se analizaron un total de 28.344 trinos relacionados con el Covid entre enero 2020 y marzo 2021 de diez usuarios en Twitter® (Alcaldes y Alcaldías de Barranquilla, Bogotá, Cali y Medellín, Presidente y Presidencia). El artículo busca generar un aporte al campo de la comunicación gubernamental durante la crisis del Covid-19 y los sentimientos que la interacción entre ciudadanía y gobernantes suscita para el período seleccionado.Este artigo investiga como a comunicação governamental no Twitter®, no contexto da crise da Covid19, produziu diferentes sentimentos entre os cidadãos. Esse tipo de interação tem efeitos na percepção dos governantes e no cumprimento das restrições. Usando o pacote tidytext de R, um total de 28.344 tweets relacionados à Covid foram analisados entre janeiro de 2020 e março de 2021 de dez usuários do Twitter® (Prefeitos e Câmaras Municipais de Barranquilla, Bogotá, Cali e Medellín, presidente e presidência). Este estudo busca gerar uma contribuição para o campo da comunicação política a partir da análise da comunicação governamental durante a crise da Covid-19 e dos sentimentos que a interação cidadã governante desperta no período selecionado.Universidade Estadual de Campinas2023-05-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionTextoTextoinfo:eu-repo/semantics/otherapplication/pdfhttps://periodicos.sbu.unicamp.br/ojs/index.php/op/article/view/8673365Opinião Pública; Vol. 29 No. 1 (2023): jan./abr.; 199-225Opinião Pública; Vol. 29 Núm. 1 (2023): jan./abr.; 199-225Opinião Pública; v. 29 n. 1 (2023): jan./abr.; 199-2251807-0191reponame:Opinião Pública (Online)instname:Universidade Estadual de Campinas (UNICAMP)instacron:UNICAMPspahttps://periodicos.sbu.unicamp.br/ojs/index.php/op/article/view/8673365/31899Brazil; ContemporaryBrasil; ContemporáneoBrasil; ContemporâneoCopyright (c) 2023 Opinião Públicahttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessAbadía, Adolfo A.Manfredi, LucianaSayago-Gomez, Juan Tomás2023-05-08T18:27:23Zoai:ojs.periodicos.sbu.unicamp.br:article/8673365Revistahttps://periodicos.sbu.unicamp.br/ojs/index.php/opPUBhttps://periodicos.sbu.unicamp.br/ojs/index.php/op/oaicesop@unicamp.br||racael@unicamp.br || rop@unicamp.br1807-01910104-6276opendoar:2023-05-08T18:27:23Opinião Pública (Online) - Universidade Estadual de Campinas (UNICAMP)false
dc.title.none.fl_str_mv Crisis communication during the covid-19 pandemic and its impact on citizens´ feelings
Comunicación de crisis durante la pandemia del Covid-19 y su impacto en los sentimientos de la ciudadanía
Comunicação de crise durante a pandemia de covid-19 e seu impacto no sentimento do cidadão
title Crisis communication during the covid-19 pandemic and its impact on citizens´ feelings
spellingShingle Crisis communication during the covid-19 pandemic and its impact on citizens´ feelings
Abadía, Adolfo A.
Comunicación gubernamental de crisis
Procesamiento del lenguaje natural
Pandemia por covid-19
Twitter
Colombia
Comunicação de crise governamental
Processamento de linguagem natural
Pandemia por covid-19
Twitter
Colômbia
Government crisis communications
Natural language processing
Covid-19 pandemic
Twitter
Colombia
title_short Crisis communication during the covid-19 pandemic and its impact on citizens´ feelings
title_full Crisis communication during the covid-19 pandemic and its impact on citizens´ feelings
title_fullStr Crisis communication during the covid-19 pandemic and its impact on citizens´ feelings
title_full_unstemmed Crisis communication during the covid-19 pandemic and its impact on citizens´ feelings
title_sort Crisis communication during the covid-19 pandemic and its impact on citizens´ feelings
author Abadía, Adolfo A.
author_facet Abadía, Adolfo A.
Manfredi, Luciana
Sayago-Gomez, Juan Tomás
author_role author
author2 Manfredi, Luciana
Sayago-Gomez, Juan Tomás
author2_role author
author
dc.contributor.author.fl_str_mv Abadía, Adolfo A.
Manfredi, Luciana
Sayago-Gomez, Juan Tomás
dc.subject.por.fl_str_mv Comunicación gubernamental de crisis
Procesamiento del lenguaje natural
Pandemia por covid-19
Twitter
Colombia
Comunicação de crise governamental
Processamento de linguagem natural
Pandemia por covid-19
Twitter
Colômbia
Government crisis communications
Natural language processing
Covid-19 pandemic
Twitter
Colombia
topic Comunicación gubernamental de crisis
Procesamiento del lenguaje natural
Pandemia por covid-19
Twitter
Colombia
Comunicação de crise governamental
Processamento de linguagem natural
Pandemia por covid-19
Twitter
Colômbia
Government crisis communications
Natural language processing
Covid-19 pandemic
Twitter
Colombia
description This paper investigates how government communications on Twitter®, in the context of the Covid-19 crisis, has produced different feelings among citizens. This type of interaction has effects on the perception of rulers and compliance with restrictions. Using R's tidytext package, a total of 28,344 Covid-related tweets were analyzed between January 2020 and March 2021 from ten user profiles on Twitter® (the mayors and Town Halls of Barranquilla, Bogotá, Cali, and Medellín, the President, and the presidency). The study seeks to contribute to the field of government communications during the Covid-19 crisis and the feelings they arouse toward citizen and government interactions during the study period.
publishDate 2023
dc.date.none.fl_str_mv 2023-05-08
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Texto
Texto
info:eu-repo/semantics/other
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.sbu.unicamp.br/ojs/index.php/op/article/view/8673365
url https://periodicos.sbu.unicamp.br/ojs/index.php/op/article/view/8673365
dc.language.iso.fl_str_mv spa
language spa
dc.relation.none.fl_str_mv https://periodicos.sbu.unicamp.br/ojs/index.php/op/article/view/8673365/31899
dc.rights.driver.fl_str_mv Copyright (c) 2023 Opinião Pública
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2023 Opinião Pública
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.coverage.none.fl_str_mv Brazil; Contemporary
Brasil; Contemporáneo
Brasil; Contemporâneo
dc.publisher.none.fl_str_mv Universidade Estadual de Campinas
publisher.none.fl_str_mv Universidade Estadual de Campinas
dc.source.none.fl_str_mv Opinião Pública; Vol. 29 No. 1 (2023): jan./abr.; 199-225
Opinião Pública; Vol. 29 Núm. 1 (2023): jan./abr.; 199-225
Opinião Pública; v. 29 n. 1 (2023): jan./abr.; 199-225
1807-0191
reponame:Opinião Pública (Online)
instname:Universidade Estadual de Campinas (UNICAMP)
instacron:UNICAMP
instname_str Universidade Estadual de Campinas (UNICAMP)
instacron_str UNICAMP
institution UNICAMP
reponame_str Opinião Pública (Online)
collection Opinião Pública (Online)
repository.name.fl_str_mv Opinião Pública (Online) - Universidade Estadual de Campinas (UNICAMP)
repository.mail.fl_str_mv cesop@unicamp.br||racael@unicamp.br || rop@unicamp.br
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