Perceptions of accompanents about the verbal communication of the nursing team in emergency
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | , , , , , , , , , , , , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/5586 |
Resumo: | Communication is the main way to alleviate the emotional suffering of patients and their families in emergency care units. In this sense, the question is: what are the perceptions of the patients' companions regarding verbal communication skills of nursing professionals? Are the companions satisfied with the information offered at the hospital emergency and emergency unit? Can these identify verbal communication failures during the care offered to the patient? This study aims to verify the perception of the caregivers of sick people in the hospital emergency department about the dialectic with the nursing team, through analysis of the scientific literature. This is an integrative review of the literature, carried out with publications in the VHL in full article format available in Portuguese and English between 2008-2018. The research occurred the DeCS: communication in health and nursing, and irregular keyword: companion. Excluded were works that were not free, duplicated and that in their title and abstract did not contemplate the content studied. The perception of the companions about the verbal communication with the nursing team is not satisfactory, because, there are several studies that point out faults on the relation of the team with the companion, thus compromising the necessary dialogue between both to contribute with the care provided to the patients. Therefore, it is necessary that studies directed to this theme be carried out to enrich the scientific literature, providing, more information about the content so that a more critical and reflective look is given, and, therefore, an improvement in the quality of care provided by the nursing team. |
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Perceptions of accompanents about the verbal communication of the nursing team in emergencyPercepciones de los acompañantes sobre la comunicación verbal del equipo de enfermería en emergenciaPercepções dos acompanhantes acerca da comunicação verbal da equipe de enfermagem na emergênciaCommunicationNursingMedical Chaperones.ComunicaçãoEnfermagemAcompanhantes Formais em Exames Físicos.ComunicaciónEnfermeríaChaperones Médicos.Communication is the main way to alleviate the emotional suffering of patients and their families in emergency care units. In this sense, the question is: what are the perceptions of the patients' companions regarding verbal communication skills of nursing professionals? Are the companions satisfied with the information offered at the hospital emergency and emergency unit? Can these identify verbal communication failures during the care offered to the patient? This study aims to verify the perception of the caregivers of sick people in the hospital emergency department about the dialectic with the nursing team, through analysis of the scientific literature. This is an integrative review of the literature, carried out with publications in the VHL in full article format available in Portuguese and English between 2008-2018. The research occurred the DeCS: communication in health and nursing, and irregular keyword: companion. Excluded were works that were not free, duplicated and that in their title and abstract did not contemplate the content studied. The perception of the companions about the verbal communication with the nursing team is not satisfactory, because, there are several studies that point out faults on the relation of the team with the companion, thus compromising the necessary dialogue between both to contribute with the care provided to the patients. Therefore, it is necessary that studies directed to this theme be carried out to enrich the scientific literature, providing, more information about the content so that a more critical and reflective look is given, and, therefore, an improvement in the quality of care provided by the nursing team.La comunicación es el principal medio para aliviar el sufrimiento emocional de los pacientes y sus familias en las unidades de atención de emergencia. En este sentido, se hacen las siguientes preguntas: ¿cuáles son las percepciones de los compañeros de los pacientes con respecto a las habilidades de comunicación verbal de los profesionales de enfermería? ¿Están satisfechos los compañeros con la información ofrecida en la unidad de urgencias y emergencias del hospital? ¿Pueden identificar fallas de comunicación verbal durante la atención ofrecida a su paciente? El estudio tiene como objetivo verificar la percepción de los compañeros de personas enfermas en el sector de emergencias hospitalarias sobre la dialéctica con el equipo de enfermería, a través del análisis de la literatura científica. Esta es una revisión bibliográfica integradora, realizada con publicaciones en la BVS en el formato de artículo completo disponible en portugués e inglés entre 2008-2018. La investigación se realizó a través del DeCS: comunicación en salud y enfermería, y una palabra clave irregular: acompañante. Los trabajos duplicados no libres fueron excluidos y en su título y resumen no incluyeron el contenido estudiado. La percepción de los compañeros de la comunicación verbal con el equipo de enfermería no es satisfactoria, ya que hay varios estudios que señalan fallas sobre la relación del equipo con el compañero, lo que compromete el diálogo necesario entre ellos para contribuir a la atención brindada a pacientes Por lo tanto, es necesario que los estudios dirigidos a este tema se realicen para enriquecer la literatura científica, proporcionando más información sobre el contenido para que se le dé una mirada más crítica y reflexiva y, por lo tanto, una mejora en la calidad de la atención. proporcionado por el equipo de enfermería.A comunicação é o principal meio para amenizar o sofrimento emocional de pacientes e familiares nas unidades de atendimento emergencial. Neste sentido, questionam-se: quais as percepções dos acompanhantes dos enfermos frente às habilidades de comunicação verbal dos profissionais de enfermagem? Os acompanhantes estão satisfeitos com as informações ofertadas na unidade de urgência e emergência do hospital? Estes conseguem identificar falhas de comunicação verbal durante atendimento ofertado ao seu paciente? O estudo objetiva verificar a percepção dos acompanhantes de pessoas enfermas no setor da emergência hospitalar sobre a dialética com a equipe de enfermagem, mediante análise da literatura científica. Trata-se de uma revisão integrativa da literatura, realizada com publicações na BVS no formato de artigo completo disponível em português e inglês entre 2008-2018. A pesquisa ocorreu mediante os DeCS: comunicação em saúde e enfermagem, e palavra-chave irregular: acompanhante. Foram exclusos os trabalhos não gratuitos, duplicados e que em seu título e resumo não contemplaram o conteúdo estudado. A percepção dos acompanhantes acerca da comunicação verbal com a equipe de enfermagem não é satisfatória, pois, há diversos estudos que apontam falhas sobre a relação da equipe com o acompanhante, comprometendo, assim, o diálogo necessário entre ambos para contribuir com o cuidado prestado aos pacientes. Portanto, faz-se necessário que estudos direcionados a essa temática sejam realizados para enriquecer a literatura científica, proporcionando, maiores informações sobre o conteúdo para que seja dado um olhar mais crítico e reflexivo sobre o mesmo e, por conseguinte, melhoria na qualidade do cuidado prestado pela equipe de enfermagem.Research, Society and Development2020-06-29info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/558610.33448/rsd-v9i8.5586Research, Society and Development; Vol. 9 No. 8; e195985586Research, Society and Development; Vol. 9 Núm. 8; e195985586Research, Society and Development; v. 9 n. 8; e1959855862525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/5586/4657Copyright (c) 2020 Sheron Maria Silva Santosinfo:eu-repo/semantics/openAccessSantos, Sheron Maria SilvaAmarante, Maria Jucilania RodriguesPinheiro, Silvia Letícia FerreiraPinheiro, Eugênio Lívio TeixeiraSousa Neto, Ivo Francisco deSilva, Camila LimaMenezes, Raimunda Simony Máximo dePinheiro, Rafaella BezerraFernandes, Lidiane dos SantosSantos, Magna Monique SilvaTeixeira, Yarlon Wagner da SilvaBarreto, Juliana Alexandra Parente SaPereira, Gabriel FernandesSousa, Regina de Fátima SantosRodrigues, Felipe Eufrosino de Alencar2020-08-20T18:00:17Zoai:ojs.pkp.sfu.ca:article/5586Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:29:03.689870Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Perceptions of accompanents about the verbal communication of the nursing team in emergency Percepciones de los acompañantes sobre la comunicación verbal del equipo de enfermería en emergencia Percepções dos acompanhantes acerca da comunicação verbal da equipe de enfermagem na emergência |
title |
Perceptions of accompanents about the verbal communication of the nursing team in emergency |
spellingShingle |
Perceptions of accompanents about the verbal communication of the nursing team in emergency Santos, Sheron Maria Silva Communication Nursing Medical Chaperones. Comunicação Enfermagem Acompanhantes Formais em Exames Físicos. Comunicación Enfermería Chaperones Médicos. |
title_short |
Perceptions of accompanents about the verbal communication of the nursing team in emergency |
title_full |
Perceptions of accompanents about the verbal communication of the nursing team in emergency |
title_fullStr |
Perceptions of accompanents about the verbal communication of the nursing team in emergency |
title_full_unstemmed |
Perceptions of accompanents about the verbal communication of the nursing team in emergency |
title_sort |
Perceptions of accompanents about the verbal communication of the nursing team in emergency |
author |
Santos, Sheron Maria Silva |
author_facet |
Santos, Sheron Maria Silva Amarante, Maria Jucilania Rodrigues Pinheiro, Silvia Letícia Ferreira Pinheiro, Eugênio Lívio Teixeira Sousa Neto, Ivo Francisco de Silva, Camila Lima Menezes, Raimunda Simony Máximo de Pinheiro, Rafaella Bezerra Fernandes, Lidiane dos Santos Santos, Magna Monique Silva Teixeira, Yarlon Wagner da Silva Barreto, Juliana Alexandra Parente Sa Pereira, Gabriel Fernandes Sousa, Regina de Fátima Santos Rodrigues, Felipe Eufrosino de Alencar |
author_role |
author |
author2 |
Amarante, Maria Jucilania Rodrigues Pinheiro, Silvia Letícia Ferreira Pinheiro, Eugênio Lívio Teixeira Sousa Neto, Ivo Francisco de Silva, Camila Lima Menezes, Raimunda Simony Máximo de Pinheiro, Rafaella Bezerra Fernandes, Lidiane dos Santos Santos, Magna Monique Silva Teixeira, Yarlon Wagner da Silva Barreto, Juliana Alexandra Parente Sa Pereira, Gabriel Fernandes Sousa, Regina de Fátima Santos Rodrigues, Felipe Eufrosino de Alencar |
author2_role |
author author author author author author author author author author author author author author |
dc.contributor.author.fl_str_mv |
Santos, Sheron Maria Silva Amarante, Maria Jucilania Rodrigues Pinheiro, Silvia Letícia Ferreira Pinheiro, Eugênio Lívio Teixeira Sousa Neto, Ivo Francisco de Silva, Camila Lima Menezes, Raimunda Simony Máximo de Pinheiro, Rafaella Bezerra Fernandes, Lidiane dos Santos Santos, Magna Monique Silva Teixeira, Yarlon Wagner da Silva Barreto, Juliana Alexandra Parente Sa Pereira, Gabriel Fernandes Sousa, Regina de Fátima Santos Rodrigues, Felipe Eufrosino de Alencar |
dc.subject.por.fl_str_mv |
Communication Nursing Medical Chaperones. Comunicação Enfermagem Acompanhantes Formais em Exames Físicos. Comunicación Enfermería Chaperones Médicos. |
topic |
Communication Nursing Medical Chaperones. Comunicação Enfermagem Acompanhantes Formais em Exames Físicos. Comunicación Enfermería Chaperones Médicos. |
description |
Communication is the main way to alleviate the emotional suffering of patients and their families in emergency care units. In this sense, the question is: what are the perceptions of the patients' companions regarding verbal communication skills of nursing professionals? Are the companions satisfied with the information offered at the hospital emergency and emergency unit? Can these identify verbal communication failures during the care offered to the patient? This study aims to verify the perception of the caregivers of sick people in the hospital emergency department about the dialectic with the nursing team, through analysis of the scientific literature. This is an integrative review of the literature, carried out with publications in the VHL in full article format available in Portuguese and English between 2008-2018. The research occurred the DeCS: communication in health and nursing, and irregular keyword: companion. Excluded were works that were not free, duplicated and that in their title and abstract did not contemplate the content studied. The perception of the companions about the verbal communication with the nursing team is not satisfactory, because, there are several studies that point out faults on the relation of the team with the companion, thus compromising the necessary dialogue between both to contribute with the care provided to the patients. Therefore, it is necessary that studies directed to this theme be carried out to enrich the scientific literature, providing, more information about the content so that a more critical and reflective look is given, and, therefore, an improvement in the quality of care provided by the nursing team. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-06-29 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/5586 10.33448/rsd-v9i8.5586 |
url |
https://rsdjournal.org/index.php/rsd/article/view/5586 |
identifier_str_mv |
10.33448/rsd-v9i8.5586 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/5586/4657 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2020 Sheron Maria Silva Santos info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2020 Sheron Maria Silva Santos |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 9 No. 8; e195985586 Research, Society and Development; Vol. 9 Núm. 8; e195985586 Research, Society and Development; v. 9 n. 8; e195985586 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052653036896256 |