Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde
Autor(a) principal: | |
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Data de Publicação: | 2022 |
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Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/38145 |
Resumo: | The objective was to identify the infrastructure conditions and operational flows of the administrative services and to characterize the administrative services in terms of staff, activities carried out and processes described. Qualitative and descriptive study which proposes to understand a phenomenon, describing the variables that compose it and interfaces that characterize and particularize it. When evaluated in percentage terms, they presented a positive evaluation of less than or equal to 50% by criteria: Infrastructure (78%), Management (60%), operational technician (77%) and Safety and Risk (62%). And when greater than 50%, with a negative evaluation, we have the evaluation by criteria: Infrastructure (22%), Management (40%), operational technician (23%) and Security and Risk (38%). The study suggests that this exposed monitoring presents itself as a successful tool for evaluating the structure and processes of the administrative areas in hospitals, capable of identifying the infrastructure conditions and operational flows of the administrative services, of characterizing the administrative services in terms of the team, activities carried out and processes described and propose process indicators and respective critical analysis based on the identified causes, contributing to the planning and preparation for action, suggesting that it is advisable to replicate the study in other hospital units as a tool that enhances management. |
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Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúdeEvaluation of the structure and processes of administrative areas in hospitals: a case study in a social health organizationEvaluación de la estructura y procesos de las áreas administrativas en hospitales: un estudio de caso en una organización sociosanitariaAdministration in public healthHealth unic systemHospital management.Administración en salud públicaSistema único de saludGestión de hospitales.Administração em saúde públicaSistema único de saúdeGestão hospitalar.The objective was to identify the infrastructure conditions and operational flows of the administrative services and to characterize the administrative services in terms of staff, activities carried out and processes described. Qualitative and descriptive study which proposes to understand a phenomenon, describing the variables that compose it and interfaces that characterize and particularize it. When evaluated in percentage terms, they presented a positive evaluation of less than or equal to 50% by criteria: Infrastructure (78%), Management (60%), operational technician (77%) and Safety and Risk (62%). And when greater than 50%, with a negative evaluation, we have the evaluation by criteria: Infrastructure (22%), Management (40%), operational technician (23%) and Security and Risk (38%). The study suggests that this exposed monitoring presents itself as a successful tool for evaluating the structure and processes of the administrative areas in hospitals, capable of identifying the infrastructure conditions and operational flows of the administrative services, of characterizing the administrative services in terms of the team, activities carried out and processes described and propose process indicators and respective critical analysis based on the identified causes, contributing to the planning and preparation for action, suggesting that it is advisable to replicate the study in other hospital units as a tool that enhances management.El objetivo fue identificar las condiciones de infraestructura y flujos operativos de los servicios administrativos y caracterizar los servicios administrativos en términos de personal, actividades realizadas y procesos descritos. Estudio cualitativo y descriptivo que se propone comprender un fenómeno, describiendo las variables que lo componen y las interfaces que lo caracterizan y particularizan. Al ser evaluados en términos porcentuales, presentaron una evaluación positiva menor o igual al 50% por criterios: Infraestructura (78%), Gestión (60%), Técnico Operativo (77%) y Seguridad y Riesgo (62%). Y cuando mayor al 50%, con evaluación negativa, tenemos la evaluación por criterios: Infraestructura (22%), Gestión (40%), Técnico Operativo (23%) y Seguridad y Riesgo (38%). El estudio sugiere que este monitoreo expuesto se presenta como una herramienta exitosa para evaluar la estructura y procesos de las áreas administrativas en hospitales, capaz de identificar las condiciones de infraestructura y flujos operativos de los servicios administrativos, de caracterizar los servicios administrativos en términos de equipo , actividades realizadas y procesos descritos y proponer indicadores de proceso y respectivo análisis crítico a partir de las causas identificadas, contribuyendo a la planificación y preparación para la acción, sugiriendo que es recomendable replicar el estudio en otras unidades hospitalarias como herramienta que potencie la gestión.Objetivou-se identificar as condições de infraestrutura e fluxos de funcionamento dos serviços administrativos e caracterizar os serviços administrativos quanto a equipe, atividades realizadas e processos descritos. Estudo qualitativo e descritivo onde se propõe a entender um fenômeno, descrevendo as variáveis que o compõem e interfaces que o caracterizam e o particularizam. Quando avaliamos em termos percentuais, apresentaram avaliação positiva menor ou igual à 50% por critério: Infraestrutura (78%), Gestão (60%), técnico operacional (77%) e Segurança e Risco (62%). E quando maior de 50%, com avaliação negativa, temos a avaliação por critério: Infraestrutura (22%), Gestão (40%), técnico operacional (23%) e Segurança e Risco (38%). O estudo sugere que este monitoramento exposto apresenta-se como uma ferramenta exitosa para avaliação de estrutura e processos das áreas administrativas em hospitais, capaz de identificar as condições de infraestrutura e fluxos de funcionamento dos serviços administrativo, de caracterizar os serviços administrativos quanto a equipe, atividades realizadas e processos descritos e propor indicadores de processo e respectiva análise crítica a partir das causas identificadas, contribuindo com o planejamento e a preparação para a ação, sugerindo ser recomendável a replicação do estudo em outras unidades hospitalares como ferramenta que potencializa a gestão.Research, Society and Development2022-12-05info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/3814510.33448/rsd-v11i16.38145Research, Society and Development; Vol. 11 No. 16; e219111638145Research, Society and Development; Vol. 11 Núm. 16; e219111638145Research, Society and Development; v. 11 n. 16; e2191116381452525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/38145/31585Copyright (c) 2022 Samuel Ramos Gomes; Ana Maria Malikhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessGomes, Samuel RamosMalik, Ana Maria 2022-12-18T18:26:42Zoai:ojs.pkp.sfu.ca:article/38145Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:52:00.645850Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde Evaluation of the structure and processes of administrative areas in hospitals: a case study in a social health organization Evaluación de la estructura y procesos de las áreas administrativas en hospitales: un estudio de caso en una organización sociosanitaria |
title |
Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde |
spellingShingle |
Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde Gomes, Samuel Ramos Administration in public health Health unic system Hospital management. Administración en salud pública Sistema único de salud Gestión de hospitales. Administração em saúde pública Sistema único de saúde Gestão hospitalar. |
title_short |
Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde |
title_full |
Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde |
title_fullStr |
Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde |
title_full_unstemmed |
Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde |
title_sort |
Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde |
author |
Gomes, Samuel Ramos |
author_facet |
Gomes, Samuel Ramos Malik, Ana Maria |
author_role |
author |
author2 |
Malik, Ana Maria |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Gomes, Samuel Ramos Malik, Ana Maria |
dc.subject.por.fl_str_mv |
Administration in public health Health unic system Hospital management. Administración en salud pública Sistema único de salud Gestión de hospitales. Administração em saúde pública Sistema único de saúde Gestão hospitalar. |
topic |
Administration in public health Health unic system Hospital management. Administración en salud pública Sistema único de salud Gestión de hospitales. Administração em saúde pública Sistema único de saúde Gestão hospitalar. |
description |
The objective was to identify the infrastructure conditions and operational flows of the administrative services and to characterize the administrative services in terms of staff, activities carried out and processes described. Qualitative and descriptive study which proposes to understand a phenomenon, describing the variables that compose it and interfaces that characterize and particularize it. When evaluated in percentage terms, they presented a positive evaluation of less than or equal to 50% by criteria: Infrastructure (78%), Management (60%), operational technician (77%) and Safety and Risk (62%). And when greater than 50%, with a negative evaluation, we have the evaluation by criteria: Infrastructure (22%), Management (40%), operational technician (23%) and Security and Risk (38%). The study suggests that this exposed monitoring presents itself as a successful tool for evaluating the structure and processes of the administrative areas in hospitals, capable of identifying the infrastructure conditions and operational flows of the administrative services, of characterizing the administrative services in terms of the team, activities carried out and processes described and propose process indicators and respective critical analysis based on the identified causes, contributing to the planning and preparation for action, suggesting that it is advisable to replicate the study in other hospital units as a tool that enhances management. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-12-05 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/38145 10.33448/rsd-v11i16.38145 |
url |
https://rsdjournal.org/index.php/rsd/article/view/38145 |
identifier_str_mv |
10.33448/rsd-v11i16.38145 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/38145/31585 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2022 Samuel Ramos Gomes; Ana Maria Malik https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2022 Samuel Ramos Gomes; Ana Maria Malik https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 11 No. 16; e219111638145 Research, Society and Development; Vol. 11 Núm. 16; e219111638145 Research, Society and Development; v. 11 n. 16; e219111638145 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
_version_ |
1797052730802438144 |