Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde

Detalhes bibliográficos
Autor(a) principal: Gomes, Samuel Ramos
Data de Publicação: 2022
Outros Autores: Malik, Ana Maria
Tipo de documento: Artigo
Idioma: por
Título da fonte: Research, Society and Development
Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/38145
Resumo: The objective was to identify the infrastructure conditions and operational flows of the administrative services and to characterize the administrative services in terms of staff, activities carried out and processes described. Qualitative and descriptive study which proposes to understand a phenomenon, describing the variables that compose it and interfaces that characterize and particularize it. When evaluated in percentage terms, they presented a positive evaluation of less than or equal to 50% by criteria: Infrastructure (78%), Management (60%), operational technician (77%) and Safety and Risk (62%). And when greater than 50%, with a negative evaluation, we have the evaluation by criteria: Infrastructure (22%), Management (40%), operational technician (23%) and Security and Risk (38%). The study suggests that this exposed monitoring presents itself as a successful tool for evaluating the structure and processes of the administrative areas in hospitals, capable of identifying the infrastructure conditions and operational flows of the administrative services, of characterizing the administrative services in terms of the team, activities carried out and processes described and propose process indicators and respective critical analysis based on the identified causes, contributing to the planning and preparation for action, suggesting that it is advisable to replicate the study in other hospital units as a tool that enhances management.
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spelling Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúdeEvaluation of the structure and processes of administrative areas in hospitals: a case study in a social health organizationEvaluación de la estructura y procesos de las áreas administrativas en hospitales: un estudio de caso en una organización sociosanitariaAdministration in public healthHealth unic systemHospital management.Administración en salud públicaSistema único de saludGestión de hospitales.Administração em saúde públicaSistema único de saúdeGestão hospitalar.The objective was to identify the infrastructure conditions and operational flows of the administrative services and to characterize the administrative services in terms of staff, activities carried out and processes described. Qualitative and descriptive study which proposes to understand a phenomenon, describing the variables that compose it and interfaces that characterize and particularize it. When evaluated in percentage terms, they presented a positive evaluation of less than or equal to 50% by criteria: Infrastructure (78%), Management (60%), operational technician (77%) and Safety and Risk (62%). And when greater than 50%, with a negative evaluation, we have the evaluation by criteria: Infrastructure (22%), Management (40%), operational technician (23%) and Security and Risk (38%). The study suggests that this exposed monitoring presents itself as a successful tool for evaluating the structure and processes of the administrative areas in hospitals, capable of identifying the infrastructure conditions and operational flows of the administrative services, of characterizing the administrative services in terms of the team, activities carried out and processes described and propose process indicators and respective critical analysis based on the identified causes, contributing to the planning and preparation for action, suggesting that it is advisable to replicate the study in other hospital units as a tool that enhances management.El objetivo fue identificar las condiciones de infraestructura y flujos operativos de los servicios administrativos y caracterizar los servicios administrativos en términos de personal, actividades realizadas y procesos descritos. Estudio cualitativo y descriptivo que se propone comprender un fenómeno, describiendo las variables que lo componen y las interfaces que lo caracterizan y particularizan. Al ser evaluados en términos porcentuales, presentaron una evaluación positiva menor o igual al 50% por criterios: Infraestructura (78%), Gestión (60%), Técnico Operativo (77%) y Seguridad y Riesgo (62%). Y cuando mayor al 50%, con evaluación negativa, tenemos la evaluación por criterios: Infraestructura (22%), Gestión (40%), Técnico Operativo (23%) y Seguridad y Riesgo (38%). El estudio sugiere que este monitoreo expuesto se presenta como una herramienta exitosa para evaluar la estructura y procesos de las áreas administrativas en hospitales, capaz de identificar las condiciones de infraestructura y flujos operativos de los servicios administrativos, de caracterizar los servicios administrativos en términos de equipo , actividades realizadas y procesos descritos y proponer indicadores de proceso y respectivo análisis crítico a partir de las causas identificadas, contribuyendo a la planificación y preparación para la acción, sugiriendo que es recomendable replicar el estudio en otras unidades hospitalarias como herramienta que potencie la gestión.Objetivou-se identificar as condições de infraestrutura e fluxos de funcionamento dos serviços administrativos e caracterizar os serviços administrativos quanto a equipe, atividades realizadas e processos descritos. Estudo qualitativo e descritivo onde se propõe a entender um fenômeno, descrevendo as variáveis que o compõem e interfaces que o caracterizam e o particularizam. Quando avaliamos em termos percentuais, apresentaram avaliação positiva menor ou igual à 50% por critério: Infraestrutura (78%), Gestão (60%), técnico operacional (77%) e Segurança e Risco (62%). E quando maior de 50%, com avaliação negativa, temos a avaliação por critério: Infraestrutura (22%), Gestão (40%), técnico operacional (23%) e Segurança e Risco (38%). O estudo sugere que este monitoramento exposto apresenta-se como uma ferramenta exitosa para avaliação de estrutura e processos das áreas administrativas em hospitais, capaz de identificar as condições de infraestrutura e fluxos de funcionamento dos serviços administrativo, de caracterizar os serviços administrativos quanto a equipe, atividades realizadas e processos descritos e propor indicadores de processo e respectiva análise crítica a partir das causas identificadas, contribuindo com o planejamento e a preparação para a ação, sugerindo ser recomendável a replicação do estudo em outras unidades hospitalares como ferramenta que potencializa a gestão.Research, Society and Development2022-12-05info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/3814510.33448/rsd-v11i16.38145Research, Society and Development; Vol. 11 No. 16; e219111638145Research, Society and Development; Vol. 11 Núm. 16; e219111638145Research, Society and Development; v. 11 n. 16; e2191116381452525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/38145/31585Copyright (c) 2022 Samuel Ramos Gomes; Ana Maria Malikhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessGomes, Samuel RamosMalik, Ana Maria 2022-12-18T18:26:42Zoai:ojs.pkp.sfu.ca:article/38145Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:52:00.645850Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false
dc.title.none.fl_str_mv Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde
Evaluation of the structure and processes of administrative areas in hospitals: a case study in a social health organization
Evaluación de la estructura y procesos de las áreas administrativas en hospitales: un estudio de caso en una organización sociosanitaria
title Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde
spellingShingle Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde
Gomes, Samuel Ramos
Administration in public health
Health unic system
Hospital management.
Administración en salud pública
Sistema único de salud
Gestión de hospitales.
Administração em saúde pública
Sistema único de saúde
Gestão hospitalar.
title_short Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde
title_full Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde
title_fullStr Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde
title_full_unstemmed Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde
title_sort Avaliação de estrutura e processos das áreas administrativas em hospitais: estudo de um caso em organização social de saúde
author Gomes, Samuel Ramos
author_facet Gomes, Samuel Ramos
Malik, Ana Maria
author_role author
author2 Malik, Ana Maria
author2_role author
dc.contributor.author.fl_str_mv Gomes, Samuel Ramos
Malik, Ana Maria
dc.subject.por.fl_str_mv Administration in public health
Health unic system
Hospital management.
Administración en salud pública
Sistema único de salud
Gestión de hospitales.
Administração em saúde pública
Sistema único de saúde
Gestão hospitalar.
topic Administration in public health
Health unic system
Hospital management.
Administración en salud pública
Sistema único de salud
Gestión de hospitales.
Administração em saúde pública
Sistema único de saúde
Gestão hospitalar.
description The objective was to identify the infrastructure conditions and operational flows of the administrative services and to characterize the administrative services in terms of staff, activities carried out and processes described. Qualitative and descriptive study which proposes to understand a phenomenon, describing the variables that compose it and interfaces that characterize and particularize it. When evaluated in percentage terms, they presented a positive evaluation of less than or equal to 50% by criteria: Infrastructure (78%), Management (60%), operational technician (77%) and Safety and Risk (62%). And when greater than 50%, with a negative evaluation, we have the evaluation by criteria: Infrastructure (22%), Management (40%), operational technician (23%) and Security and Risk (38%). The study suggests that this exposed monitoring presents itself as a successful tool for evaluating the structure and processes of the administrative areas in hospitals, capable of identifying the infrastructure conditions and operational flows of the administrative services, of characterizing the administrative services in terms of the team, activities carried out and processes described and propose process indicators and respective critical analysis based on the identified causes, contributing to the planning and preparation for action, suggesting that it is advisable to replicate the study in other hospital units as a tool that enhances management.
publishDate 2022
dc.date.none.fl_str_mv 2022-12-05
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/38145
10.33448/rsd-v11i16.38145
url https://rsdjournal.org/index.php/rsd/article/view/38145
identifier_str_mv 10.33448/rsd-v11i16.38145
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/38145/31585
dc.rights.driver.fl_str_mv Copyright (c) 2022 Samuel Ramos Gomes; Ana Maria Malik
https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Samuel Ramos Gomes; Ana Maria Malik
https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Research, Society and Development
publisher.none.fl_str_mv Research, Society and Development
dc.source.none.fl_str_mv Research, Society and Development; Vol. 11 No. 16; e219111638145
Research, Society and Development; Vol. 11 Núm. 16; e219111638145
Research, Society and Development; v. 11 n. 16; e219111638145
2525-3409
reponame:Research, Society and Development
instname:Universidade Federal de Itajubá (UNIFEI)
instacron:UNIFEI
instname_str Universidade Federal de Itajubá (UNIFEI)
instacron_str UNIFEI
institution UNIFEI
reponame_str Research, Society and Development
collection Research, Society and Development
repository.name.fl_str_mv Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)
repository.mail.fl_str_mv rsd.articles@gmail.com
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