Burnout and possible implications in the quality of care

• Autor(a) principal: Soares, Rafael da Silva
• Data de Publicação: 2021
• Outros Autores: Silva, Jorge Luiz Lima da, Almeida, Giulia Lemos de, Silva, Natália Viana Marcondes da, Moreira, Marléa Chagas, Teixeira, Enéas Rangel, Leite, Karyna de Oliveira Santana
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Research, Society and Development
• Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/12876
• topic: Enfermería; Agotamiento psicológico; Garantía de la calidad de atención de salud.; Nursing; Burnout psychological; Quality assurance health care.; Enfermagem; Esgotamento psicológico; Garantia da qualidade dos cuidados de saúde.

Objective: describe possible nursing care failures related to the worker affected by the burnout syndrome (SB). Method: a descriptive and exploratory study that used the integrative literature review as a source of information in a virtual environment at the Virtual Health Library, with the Lilacs and Pubmed bases and the Scielo virtual library, in works from different nations. Results: The syndrome is developed in response to chronic sources of emotional and interpersonal stress at work. It is characterized by emotional fatigue, depersonification and low personal fulfillment. Four categories of textual analysis emerged: implications and factors related to genesis; depersonification and removal of patient care; possible damage to patient safety; possible decrease in the quality of care; and, possible risk to the worker's mental health and quality of life. Conclusion: SB can cause damage to the care provided to patients, especially in closed sectors. Depersonification can lead the professional to become cold, away from the essence of nursing, care. It is necessary to adopt preventive measures and control of diseases related to occupational stress.