The use of disclosure as a tool for quality management and patient safety: a systematic review
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/16252 |
Resumo: | Intro: Every year, thousands of adverse events occur in health care, and 2/3 of these incidents are caused by human error. Despite the ethical obligation, such errors are not commonly disclosed and the practice of effective communication with patients and families is largely neglected. Objective: to analyze the use of disclosure, as a tool for quality and safety management, among health professionals and patients. Method: The method used was a systematic review, submitted and published in the Prospero, using the databases pubmed, scielo, lilacs and bvs. The keywords used for the search were "disclosure", "medical errors" and "patient safety". Results: 13 articles were analyzed and it was possible to evidence punctually the categories named: medical errors and patient safety, processes and protocols and state of the art. Conclusion: the disclosure process does not receive enough attention in the scientific community or in health institutions around the world, considering that few countries have formalized and institutionalized practices through protocols or guidelines on this technique of effective communication primarily human. |
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The use of disclosure as a tool for quality management and patient safety: a systematic reviewO el uso de la divulgación como herramienta para la gestión de la calidad y la seguridad del paciente: una revisión sistemáticaO uso do disclosure como ferramenta de gestão da qualidade e segurança do paciente: uma revisão sistemáticaDivulgaciónErrores médicosSeguridad del paciente.DisclosureMedical errorsPatient safety.DisclosureErros médicosSegurança do paciente.Intro: Every year, thousands of adverse events occur in health care, and 2/3 of these incidents are caused by human error. Despite the ethical obligation, such errors are not commonly disclosed and the practice of effective communication with patients and families is largely neglected. Objective: to analyze the use of disclosure, as a tool for quality and safety management, among health professionals and patients. Method: The method used was a systematic review, submitted and published in the Prospero, using the databases pubmed, scielo, lilacs and bvs. The keywords used for the search were "disclosure", "medical errors" and "patient safety". Results: 13 articles were analyzed and it was possible to evidence punctually the categories named: medical errors and patient safety, processes and protocols and state of the art. Conclusion: the disclosure process does not receive enough attention in the scientific community or in health institutions around the world, considering that few countries have formalized and institutionalized practices through protocols or guidelines on this technique of effective communication primarily human.Introducción: cada año se producen miles de eventos adversos en la asistencia sanitaria, y dos tercios de estos incidentes están causados por errores humanos. A pesar de la obligación ética, estos errores no se suelen revelar y se descuida en gran medida la práctica de una comunicación eficaz con los pacientes y las familias. Objetivo: analizar el uso de la divulgación, como herramienta de gestión de la calidad y la seguridad, entre los profesionales sanitarios y los pacientes. Método: el método utilizado fue una revisión sistemática, presentada y publicada en el Prospero, utilizando las bases de datos pubmed, scielo, lilacs y bvs. Las palabras clave utilizadas en la búsqueda fueron "disclosure", "medical errors" y "patient safety". Resultados: se han analizado 13 artículos y se han puesto de manifiesto las categorías denominadas: errores médicos y seguridad del paciente, procesos y protocolos y estado del arte. Conclusión: el proceso de divulgación no recibe suficiente atención en la comunidad científica o en las instituciones de salud del mundo, considerando que pocos países presentan prácticas formalizadas e institucionalizadas por medio de protocolos o directrices sobre esta técnica de comunicación eficaz primordialmente humana.Introdução: todos os anos, milhares de eventos adversos ocorrem na assistencia á saúde, sendo que 2/3 destes incidentes são causados por erro humano. Apesar da obrigação ética, tais erros não são comumente divulgados e a prática da comunicação efetiva com pacientes e familiares em grande medida é negligenciada. Objetivo: analisar o uso do disclosure, como ferramenta de gestão da qualidade e segurança, entre profissionais de saúde e pacientes. Método: o método utilizado foi revisão sistemática, submetida e publicada no prospero, utilizando-se os bancos de dados pubmed, scielo, lilacs e bvs. As palavras-chave para realização da busca foram “disclosure”, “medical errors” e “patient safety”. Resultados: foram analisados 13 artigos sendo possível evidenciar pontualmente as categorias denominadas: erros médicos e segurança do paciente, processos e protocolos e estado da arte. Conclusão: o processo de disclosure não recebe atenção suficiente na comunidade científica ou em instituições de saúde do mundo, considerando-se que poucos países apresentam práticas formalizadas e institucionalizadas por meio de protocolos ou guidelines sobre essa técnica de comunicação efetiva primordialmente humana.Research, Society and Development2021-10-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/1625210.33448/rsd-v10i13.16252Research, Society and Development; Vol. 10 No. 13; e67101316252Research, Society and Development; Vol. 10 Núm. 13; e67101316252Research, Society and Development; v. 10 n. 13; e671013162522525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/16252/18669Copyright (c) 2021 Elaine Rossi Ribeiro; Cássia Laura Gheller Bertoldo ; Ana Clara Kunzhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccess Ribeiro, Elaine Rossi Bertoldo , Cássia Laura GhellerKunz, Ana Clara 2021-11-21T18:26:28Zoai:ojs.pkp.sfu.ca:article/16252Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:36:51.218003Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
The use of disclosure as a tool for quality management and patient safety: a systematic review O el uso de la divulgación como herramienta para la gestión de la calidad y la seguridad del paciente: una revisión sistemática O uso do disclosure como ferramenta de gestão da qualidade e segurança do paciente: uma revisão sistemática |
title |
The use of disclosure as a tool for quality management and patient safety: a systematic review |
spellingShingle |
The use of disclosure as a tool for quality management and patient safety: a systematic review Ribeiro, Elaine Rossi Divulgación Errores médicos Seguridad del paciente. Disclosure Medical errors Patient safety. Disclosure Erros médicos Segurança do paciente. |
title_short |
The use of disclosure as a tool for quality management and patient safety: a systematic review |
title_full |
The use of disclosure as a tool for quality management and patient safety: a systematic review |
title_fullStr |
The use of disclosure as a tool for quality management and patient safety: a systematic review |
title_full_unstemmed |
The use of disclosure as a tool for quality management and patient safety: a systematic review |
title_sort |
The use of disclosure as a tool for quality management and patient safety: a systematic review |
author |
Ribeiro, Elaine Rossi |
author_facet |
Ribeiro, Elaine Rossi Bertoldo , Cássia Laura Gheller Kunz, Ana Clara |
author_role |
author |
author2 |
Bertoldo , Cássia Laura Gheller Kunz, Ana Clara |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Ribeiro, Elaine Rossi Bertoldo , Cássia Laura Gheller Kunz, Ana Clara |
dc.subject.por.fl_str_mv |
Divulgación Errores médicos Seguridad del paciente. Disclosure Medical errors Patient safety. Disclosure Erros médicos Segurança do paciente. |
topic |
Divulgación Errores médicos Seguridad del paciente. Disclosure Medical errors Patient safety. Disclosure Erros médicos Segurança do paciente. |
description |
Intro: Every year, thousands of adverse events occur in health care, and 2/3 of these incidents are caused by human error. Despite the ethical obligation, such errors are not commonly disclosed and the practice of effective communication with patients and families is largely neglected. Objective: to analyze the use of disclosure, as a tool for quality and safety management, among health professionals and patients. Method: The method used was a systematic review, submitted and published in the Prospero, using the databases pubmed, scielo, lilacs and bvs. The keywords used for the search were "disclosure", "medical errors" and "patient safety". Results: 13 articles were analyzed and it was possible to evidence punctually the categories named: medical errors and patient safety, processes and protocols and state of the art. Conclusion: the disclosure process does not receive enough attention in the scientific community or in health institutions around the world, considering that few countries have formalized and institutionalized practices through protocols or guidelines on this technique of effective communication primarily human. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-10-04 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/16252 10.33448/rsd-v10i13.16252 |
url |
https://rsdjournal.org/index.php/rsd/article/view/16252 |
identifier_str_mv |
10.33448/rsd-v10i13.16252 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/16252/18669 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2021 Elaine Rossi Ribeiro; Cássia Laura Gheller Bertoldo ; Ana Clara Kunz https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2021 Elaine Rossi Ribeiro; Cássia Laura Gheller Bertoldo ; Ana Clara Kunz https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 10 No. 13; e67101316252 Research, Society and Development; Vol. 10 Núm. 13; e67101316252 Research, Society and Development; v. 10 n. 13; e67101316252 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052786169348096 |