Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) method

Detalhes bibliográficos
Autor(a) principal: Santos, Luiz Diego Vidal
Data de Publicação: 2020
Outros Autores: Oliveira, Catuxe Varjão de Santana, Holanda, Francisco Sandro Rodrigues, Andrade, Carlos Eduardo Celestino de, Santos, Maraiza Santana dos, Ubirajara, Wilsonita de Melo
Tipo de documento: Artigo
Idioma: por
Título da fonte: Research, Society and Development
Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/9282
Resumo: This research is based on the understanding of opinion data collected at Online Travel Agencies regarding the perception of users staying in the city of Aracaju, capital of the State of Sergipe, through a mixed approach of exploratory analysis, with a quantitative approach.  Thus, the Electronic Data Scraping (EDS) method was performed, with further study of the users' discourse using the lexical analysis method of the contents using the IRaMuTeQ software. The highest scores for accommodation providers were between 8 and 10, in a score ranging from 1 to 10, demonstrating a good general acceptance of the services offered.  Among the positive points most declared by users is the low cost, politeness of service, security and travel.  The most observed negative points and difficulties were physical structure and thermal comfort. The results obtained by this method can be easily used by companies in the city of Aracaju for commercial prospecting within domestic tourism, as well as by public agencies that wish to attract more visitors to the capital of Sergipe.
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spelling Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) methodPercepción del turista durante la Pandemia COVID-19 en el sector Hotelero de Aracaju / SE utilizando el método Electronic Data Scraping (EDS)Percepção do turista durante a Pandemia da COVID-19 sobre o setor Hoteleiro de Aracaju/SE utilizando o método Eletronic Data Scraping (EDS)Electronic dataTourismData ScienceUrban accommodationCity.Datos electrónicosTurismoCiencia de datosVivienda urbanaCiudad.TurismoDados eletrônicosCiência de dadosHospedagem urbanaCidade.This research is based on the understanding of opinion data collected at Online Travel Agencies regarding the perception of users staying in the city of Aracaju, capital of the State of Sergipe, through a mixed approach of exploratory analysis, with a quantitative approach.  Thus, the Electronic Data Scraping (EDS) method was performed, with further study of the users' discourse using the lexical analysis method of the contents using the IRaMuTeQ software. The highest scores for accommodation providers were between 8 and 10, in a score ranging from 1 to 10, demonstrating a good general acceptance of the services offered.  Among the positive points most declared by users is the low cost, politeness of service, security and travel.  The most observed negative points and difficulties were physical structure and thermal comfort. The results obtained by this method can be easily used by companies in the city of Aracaju for commercial prospecting within domestic tourism, as well as by public agencies that wish to attract more visitors to the capital of Sergipe.Esta investigación se basa en la comprensión de los datos de opinión recogidos en las Agencias de Viajes Online sobre la percepción de los usuarios que se alojan en la ciudad de Aracaju, capital del Estado de Sergipe, a través de un enfoque mixto de análisis exploratorio, con enfoque cuantitativo. Así, se realizó el método de raspado electrónico de datos (EDS), con un estudio posterior del discurso de los usuarios a través del método de análisis léxico de los contenidos con el software IRaMuTeQ. Las puntuaciones más altas, para los oferentes de las vacantes de alojamiento, fueron entre 8 y 10, en una puntuación que va de 1 a 10, lo que demuestra una buena aceptación general de los servicios ofrecidos. Entre los puntos positivos más declarados por los usuarios se encuentra el bajo costo, la cortesía en el cuidado, la seguridad y la facilidad de viaje. Los puntos negativos y dificultades más observados fueron la estructura física y el confort térmico. Los resultados obtenidos por este método pueden ser fácilmente utilizados por las empresas de la ciudad de Aracaju para la prospección comercial dentro del turismo nacional, así como por las agencias públicas que desean atraer a más visitantes a la capital Sergipana.Esta pesquisa se pauta na compreensão de dados de opinião coletados nas Online Travel Agencies referente à percepção dos usuários hospedados na cidade de Aracaju, capital do Estado de Sergipe, por meio de uma abordagem mista de análise exploratória, com abordagem quantitativa. Assim, foi executado o método de Eletronic Data Scraping (EDS), com estudo posterior do discurso dos usuários por meio do método de análise lexical dos conteúdos com o software IRaMuTeQ. As maiores notas, para os ofertantes de vagas de hospedagem, estavam entre 8 e 10, em um escore que vai de 1 a 10, demonstrando uma boa aceitação geral dos serviços oferecidos. Entre os pontos positivos mais declarados pelos usuários tem-se o baixo custo, a polidez no atendimento, segurança e a facilidade no deslocamento. Já os pontos negativos e dificuldades mais observados foram estrutura física e conforto térmico. Os resultados obtidos por este método podem ser facilmente utilizados por empresas da cidade de Aracaju para prospecção comercial dentro do turismo doméstico, bem como por órgãos públicos que desejam atrair mais visitantes para capital Sergipana.Research, Society and Development2020-10-27info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/928210.33448/rsd-v9i10.9282Research, Society and Development; Vol. 9 No. 10; e9269109282Research, Society and Development; Vol. 9 Núm. 10; e9269109282Research, Society and Development; v. 9 n. 10; e92691092822525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/9282/8373Copyright (c) 2020 Luiz Diego Vidal Santos; Catuxe Varjão de Santana Oliveira; Francisco Sandro Rodrigues Holanda; Carlos Eduardo Celestino de Andrade; Maraiza Santana dos Santos; Wilsonita de Melo Ubirajarahttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessSantos, Luiz Diego Vidal Oliveira, Catuxe Varjão de SantanaHolanda, Francisco Sandro RodriguesAndrade, Carlos Eduardo Celestino deSantos, Maraiza Santana dosUbirajara, Wilsonita de Melo2020-10-31T12:03:23Zoai:ojs.pkp.sfu.ca:article/9282Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:31:36.458098Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false
dc.title.none.fl_str_mv Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) method
Percepción del turista durante la Pandemia COVID-19 en el sector Hotelero de Aracaju / SE utilizando el método Electronic Data Scraping (EDS)
Percepção do turista durante a Pandemia da COVID-19 sobre o setor Hoteleiro de Aracaju/SE utilizando o método Eletronic Data Scraping (EDS)
title Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) method
spellingShingle Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) method
Santos, Luiz Diego Vidal
Electronic data
Tourism
Data Science
Urban accommodation
City.
Datos electrónicos
Turismo
Ciencia de datos
Vivienda urbana
Ciudad.
Turismo
Dados eletrônicos
Ciência de dados
Hospedagem urbana
Cidade.
title_short Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) method
title_full Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) method
title_fullStr Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) method
title_full_unstemmed Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) method
title_sort Tourist perception during the COVID-19 Pandemic on the Hotel sector of Aracaju / SE using the Electronic Data Scraping (EDS) method
author Santos, Luiz Diego Vidal
author_facet Santos, Luiz Diego Vidal
Oliveira, Catuxe Varjão de Santana
Holanda, Francisco Sandro Rodrigues
Andrade, Carlos Eduardo Celestino de
Santos, Maraiza Santana dos
Ubirajara, Wilsonita de Melo
author_role author
author2 Oliveira, Catuxe Varjão de Santana
Holanda, Francisco Sandro Rodrigues
Andrade, Carlos Eduardo Celestino de
Santos, Maraiza Santana dos
Ubirajara, Wilsonita de Melo
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Santos, Luiz Diego Vidal
Oliveira, Catuxe Varjão de Santana
Holanda, Francisco Sandro Rodrigues
Andrade, Carlos Eduardo Celestino de
Santos, Maraiza Santana dos
Ubirajara, Wilsonita de Melo
dc.subject.por.fl_str_mv Electronic data
Tourism
Data Science
Urban accommodation
City.
Datos electrónicos
Turismo
Ciencia de datos
Vivienda urbana
Ciudad.
Turismo
Dados eletrônicos
Ciência de dados
Hospedagem urbana
Cidade.
topic Electronic data
Tourism
Data Science
Urban accommodation
City.
Datos electrónicos
Turismo
Ciencia de datos
Vivienda urbana
Ciudad.
Turismo
Dados eletrônicos
Ciência de dados
Hospedagem urbana
Cidade.
description This research is based on the understanding of opinion data collected at Online Travel Agencies regarding the perception of users staying in the city of Aracaju, capital of the State of Sergipe, through a mixed approach of exploratory analysis, with a quantitative approach.  Thus, the Electronic Data Scraping (EDS) method was performed, with further study of the users' discourse using the lexical analysis method of the contents using the IRaMuTeQ software. The highest scores for accommodation providers were between 8 and 10, in a score ranging from 1 to 10, demonstrating a good general acceptance of the services offered.  Among the positive points most declared by users is the low cost, politeness of service, security and travel.  The most observed negative points and difficulties were physical structure and thermal comfort. The results obtained by this method can be easily used by companies in the city of Aracaju for commercial prospecting within domestic tourism, as well as by public agencies that wish to attract more visitors to the capital of Sergipe.
publishDate 2020
dc.date.none.fl_str_mv 2020-10-27
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/9282
10.33448/rsd-v9i10.9282
url https://rsdjournal.org/index.php/rsd/article/view/9282
identifier_str_mv 10.33448/rsd-v9i10.9282
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/9282/8373
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Research, Society and Development
publisher.none.fl_str_mv Research, Society and Development
dc.source.none.fl_str_mv Research, Society and Development; Vol. 9 No. 10; e9269109282
Research, Society and Development; Vol. 9 Núm. 10; e9269109282
Research, Society and Development; v. 9 n. 10; e9269109282
2525-3409
reponame:Research, Society and Development
instname:Universidade Federal de Itajubá (UNIFEI)
instacron:UNIFEI
instname_str Universidade Federal de Itajubá (UNIFEI)
instacron_str UNIFEI
institution UNIFEI
reponame_str Research, Society and Development
collection Research, Society and Development
repository.name.fl_str_mv Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)
repository.mail.fl_str_mv rsd.articles@gmail.com
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