Elderly satisfaction with the Public Health Service: an integrative literature review

Detalhes bibliográficos
Autor(a) principal: Ferreira, Emanuelle de Sousa
Data de Publicação: 2020
Outros Autores: Castro, Lucélia da Cunha, Silva, Lyandra Dias da, Silva, Nilmara Cunha da, Barreto, Suely Carvalho Santiago, Alencar, Maria do Socorro Silva
Tipo de documento: Artigo
Idioma: por
Título da fonte: Research, Society and Development
Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/3502
Resumo: The article evaluates the satisfaction of the elderly about the quality of the Brazilian Public Health Service, based on an integrative literature review study, which gathers information published between 2011 and 2018, about this group the perception of related to the service provided by the health care network. This consists of five stages: guiding question elaboration, literature search, critical data analysis, data integration and presentation of results. It was consulted SciElo, LILACS and Capes Periodicals databases, with the following descriptors: "elderly", "user satisfaction", "health service evaluation" and "primary health care". After selecting the studies, 14 articles were used to structure this integrative review. It is noticed that a good part of the elderly population feels satisfied with the service that is offered by most institutions in the public health network. However, controversies are observed in studies, since some presented a positive evaluation in several aspects cited by the elderly, such as, the care and guidance provided by professionals, while others, exhibit these same indicators considered serious weaknesses, such as ease of access to these services. Therefore, the satisfaction of the elderly with the public health service was noted, among which the assistance and guidance of the different professionals were the best evaluated indicators by the respondents.
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spelling Elderly satisfaction with the Public Health Service: an integrative literature reviewSatisfacción de los ancianos con el Servicio de Salud Pública: una revisión bibliográfica integradoraSatisfação dos Idosos em relação ao Serviço Público de Saúde: uma revisão integrativa de literaturaHealth Services for the AgedConsumer BehaviorPrimary Health CareServiços de Saúde para IdososComportamento do ConsumidorAtenção Primária em SaúdeServicios de Salud para AncianosComportamiento del ConsumidorAtención Primaria de SaludThe article evaluates the satisfaction of the elderly about the quality of the Brazilian Public Health Service, based on an integrative literature review study, which gathers information published between 2011 and 2018, about this group the perception of related to the service provided by the health care network. This consists of five stages: guiding question elaboration, literature search, critical data analysis, data integration and presentation of results. It was consulted SciElo, LILACS and Capes Periodicals databases, with the following descriptors: "elderly", "user satisfaction", "health service evaluation" and "primary health care". After selecting the studies, 14 articles were used to structure this integrative review. It is noticed that a good part of the elderly population feels satisfied with the service that is offered by most institutions in the public health network. However, controversies are observed in studies, since some presented a positive evaluation in several aspects cited by the elderly, such as, the care and guidance provided by professionals, while others, exhibit these same indicators considered serious weaknesses, such as ease of access to these services. Therefore, the satisfaction of the elderly with the public health service was noted, among which the assistance and guidance of the different professionals were the best evaluated indicators by the respondents.El artículo evalúa la satisfacción de los ancianos sobre la calidad del Servicio de Salud Pública de Brasil, en base a un estudio integrador de revisión de literatura, que reunió información publicada entre 2011 y 2018, sobre la percepción de este grupo de personas en relación con el servicio prestado por el red de asistencia sanitaria. Este consistió en cinco etapas: elaboración de la pregunta guía, búsqueda en la literatura, análisis crítico de los datos, integración de los datos y presentación de los resultados. Se consultaron las bases de datos periódicas SciElo, LILACS y Capes, con los siguientes descriptores: "ancianos", "satisfacción del usuario", "evaluación del servicio de salud" y "atención primaria de salud". Después de seleccionar los estudios, se utilizaron 14 artículos para estructurar esta revisión integradora. Se observó que una buena parte de la población de edad avanzada se siente satisfecha con el servicio que ofrecen la mayoría de las instituciones en la red de salud pública. Sin embargo, se observaron controversias en los estudios, ya que algunos mostraron una evaluación positiva en varios aspectos citados por los ancianos, como la atención y la orientación brindada por profesionales, mientras que otros, muestran que estos mismos indicadores tenían serias debilidades, como facilidad de acceso a estos servicios. Por lo tanto, se observó la satisfacción de los ancianos con el servicio de salud pública, entre los cuales la asistencia y orientación de los diferentes profesionales fueron los indicadores mejor evaluados por los encuestados. Sin embargo, algunos aspectos necesitan ser modificados para un servicio más efectivo.O artigo estuda a satisfação dos analistas sobre o Serviço de Saúde Pública do Brasil, com base no estúdio de revisão de literatura, que reúne informações publicadas entre 2011 e 2018, sobre a percepção do grupo de pessoas na relação com o serviço prestado pelo vermelho de assistência sanitária. Este consiste em cinco etapas: elaboração do guia de orientação, bússola na literatura, análise crítica de dados, integração dos dados e apresentação dos resultados. Consulte como bases de dados periódicos SciElo , LILACS e Capes, com os seguintes descritores: "propriedades", "satisfação do usuário", "avaliação do serviço de saúde" e "atenção inicial à saúde". Depois de selecionar os estudos,Observe que uma parte da cobertura do edad avanzada é satisfatória com o serviço que recebe uma federação de instituições no vermelho público público. Sem embargo, observe como controvérsias nos estudos, que algunos. Mostrar uma avaliação positiva em vários aspectos citados por analistas, como atenção e orientação brindada por profissionais, mentores que otros, quais são os mesmos julgamentos seriados debilidades, como acesso acessível a serviços prestados. Por tanto, se você observar a satisfação de clientes com o serviço público de saúde, entre os prestadores de assistência e orientação de diferentes profissionais, os indicadores serão os melhores preços pelos clientes. Sem embargo, alguns aspectos podem ser modificados para um serviço mais eficaz.Research, Society and Development2020-04-24info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/350210.33448/rsd-v9i6.3502Research, Society and Development; Vol. 9 No. 6; e196963502Research, Society and Development; Vol. 9 Núm. 6; e196963502Research, Society and Development; v. 9 n. 6; e1969635022525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/3502/3924Copyright (c) 2020 Emanuelle de Sousa Ferreira, Lucélia da Cunha Castro, Lyandra Dias da Silva, Nilmara Cunha da Silva, Suely Carvalho Santiago Barreto, Maria do Socorro Silva Alencarinfo:eu-repo/semantics/openAccessFerreira, Emanuelle de SousaCastro, Lucélia da CunhaSilva, Lyandra Dias daSilva, Nilmara Cunha daBarreto, Suely Carvalho SantiagoAlencar, Maria do Socorro Silva2020-08-20T18:05:46Zoai:ojs.pkp.sfu.ca:article/3502Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:27:41.516113Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false
dc.title.none.fl_str_mv Elderly satisfaction with the Public Health Service: an integrative literature review
Satisfacción de los ancianos con el Servicio de Salud Pública: una revisión bibliográfica integradora
Satisfação dos Idosos em relação ao Serviço Público de Saúde: uma revisão integrativa de literatura
title Elderly satisfaction with the Public Health Service: an integrative literature review
spellingShingle Elderly satisfaction with the Public Health Service: an integrative literature review
Ferreira, Emanuelle de Sousa
Health Services for the Aged
Consumer Behavior
Primary Health Care
Serviços de Saúde para Idosos
Comportamento do Consumidor
Atenção Primária em Saúde
Servicios de Salud para Ancianos
Comportamiento del Consumidor
Atención Primaria de Salud
title_short Elderly satisfaction with the Public Health Service: an integrative literature review
title_full Elderly satisfaction with the Public Health Service: an integrative literature review
title_fullStr Elderly satisfaction with the Public Health Service: an integrative literature review
title_full_unstemmed Elderly satisfaction with the Public Health Service: an integrative literature review
title_sort Elderly satisfaction with the Public Health Service: an integrative literature review
author Ferreira, Emanuelle de Sousa
author_facet Ferreira, Emanuelle de Sousa
Castro, Lucélia da Cunha
Silva, Lyandra Dias da
Silva, Nilmara Cunha da
Barreto, Suely Carvalho Santiago
Alencar, Maria do Socorro Silva
author_role author
author2 Castro, Lucélia da Cunha
Silva, Lyandra Dias da
Silva, Nilmara Cunha da
Barreto, Suely Carvalho Santiago
Alencar, Maria do Socorro Silva
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Ferreira, Emanuelle de Sousa
Castro, Lucélia da Cunha
Silva, Lyandra Dias da
Silva, Nilmara Cunha da
Barreto, Suely Carvalho Santiago
Alencar, Maria do Socorro Silva
dc.subject.por.fl_str_mv Health Services for the Aged
Consumer Behavior
Primary Health Care
Serviços de Saúde para Idosos
Comportamento do Consumidor
Atenção Primária em Saúde
Servicios de Salud para Ancianos
Comportamiento del Consumidor
Atención Primaria de Salud
topic Health Services for the Aged
Consumer Behavior
Primary Health Care
Serviços de Saúde para Idosos
Comportamento do Consumidor
Atenção Primária em Saúde
Servicios de Salud para Ancianos
Comportamiento del Consumidor
Atención Primaria de Salud
description The article evaluates the satisfaction of the elderly about the quality of the Brazilian Public Health Service, based on an integrative literature review study, which gathers information published between 2011 and 2018, about this group the perception of related to the service provided by the health care network. This consists of five stages: guiding question elaboration, literature search, critical data analysis, data integration and presentation of results. It was consulted SciElo, LILACS and Capes Periodicals databases, with the following descriptors: "elderly", "user satisfaction", "health service evaluation" and "primary health care". After selecting the studies, 14 articles were used to structure this integrative review. It is noticed that a good part of the elderly population feels satisfied with the service that is offered by most institutions in the public health network. However, controversies are observed in studies, since some presented a positive evaluation in several aspects cited by the elderly, such as, the care and guidance provided by professionals, while others, exhibit these same indicators considered serious weaknesses, such as ease of access to these services. Therefore, the satisfaction of the elderly with the public health service was noted, among which the assistance and guidance of the different professionals were the best evaluated indicators by the respondents.
publishDate 2020
dc.date.none.fl_str_mv 2020-04-24
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/3502
10.33448/rsd-v9i6.3502
url https://rsdjournal.org/index.php/rsd/article/view/3502
identifier_str_mv 10.33448/rsd-v9i6.3502
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/3502/3924
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Research, Society and Development
publisher.none.fl_str_mv Research, Society and Development
dc.source.none.fl_str_mv Research, Society and Development; Vol. 9 No. 6; e196963502
Research, Society and Development; Vol. 9 Núm. 6; e196963502
Research, Society and Development; v. 9 n. 6; e196963502
2525-3409
reponame:Research, Society and Development
instname:Universidade Federal de Itajubá (UNIFEI)
instacron:UNIFEI
instname_str Universidade Federal de Itajubá (UNIFEI)
instacron_str UNIFEI
institution UNIFEI
reponame_str Research, Society and Development
collection Research, Society and Development
repository.name.fl_str_mv Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)
repository.mail.fl_str_mv rsd.articles@gmail.com
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