Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative review
| Autor(a) principal: | |
|---|---|
| Data de Publicação: | 2021 |
| Outros Autores: | , , , , , , |
| Tipo de documento: | Artigo |
| Idioma: | por |
| Título da fonte: | Research, Society and Development |
| Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/16671 |
Resumo: | Objective: to identify the factors that influence patients' absences from appointments and exams scheduled by health systems, as well as to analyze the main strategies adopted to reduce absenteeism. Methods: it is an integrative review with a qualitative approach, being based on a literature of the last years was carried out in the LILACS, MEDLINE and SciELO databases, as well as in the Google Scholar virtual library. Results: the articles revealed a multiple causality of factors that generate absenteeism, which can be mentioned: waiting time, forgetfulness, communication failures, and socio-cultural and economic barriers. The main strategic measures include improving access to users, reducing queues, efficient communication, and strengthening assistance regulation. Conclusion: it is believed that the reduction in losses due to patient absenteeism should start from mixed approaches, according to the needs of the population involved, facilitating cancellations whenever necessary, observing the quality of communication, considering the integration between basic and specialized care. |
| id |
UNIFEI_c6e5e12333b5a80b81a2aa310edf2767 |
|---|---|
| oai_identifier_str |
oai:ojs.pkp.sfu.ca:article/16671 |
| network_acronym_str |
UNIFEI |
| network_name_str |
Research, Society and Development |
| repository_id_str |
|
| spelling |
Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative reviewEstrategias para afrontar el absentismo de los pacientes en las consultas y exámenes programados por los sistemas de salud: Una revisión integradoraEstratégias para o enfrentamento do absenteísmo de pacientes em consultas e exames agendados pelos sistemas de saúde: Uma revisão integrativaAcceso universal a los servicios de saludCitas y horariosAccesibilidad a los servicios de saludAbsentismoRevisión sistemática.Atenção à saúdeAgendamento de consultasAcesso aos serviços de saúdeAbsenteísmoRevisão sistemática.Universal access to health care servicesAppointments and schedulesHealth services accessibilityAbsenteeismSystematic review.Objective: to identify the factors that influence patients' absences from appointments and exams scheduled by health systems, as well as to analyze the main strategies adopted to reduce absenteeism. Methods: it is an integrative review with a qualitative approach, being based on a literature of the last years was carried out in the LILACS, MEDLINE and SciELO databases, as well as in the Google Scholar virtual library. Results: the articles revealed a multiple causality of factors that generate absenteeism, which can be mentioned: waiting time, forgetfulness, communication failures, and socio-cultural and economic barriers. The main strategic measures include improving access to users, reducing queues, efficient communication, and strengthening assistance regulation. Conclusion: it is believed that the reduction in losses due to patient absenteeism should start from mixed approaches, according to the needs of the population involved, facilitating cancellations whenever necessary, observing the quality of communication, considering the integration between basic and specialized care.Objetivo: identificar los motivos de las ausencias de los pacientes a las citas y exámenes programados, así como analizar las principales estrategias adoptadas para reducir el absentismo. Métodos: se trata de una revisión integradora con enfoque cualitativo, donde se realizó un levantamiento bibliográfico de los últimos años en las bases de datos LILACS, MEDLINE y SciELO, así como en la biblioteca virtual Google Scholar. Resultados: Los artículos revelaron una multicausalidad de factores generadores de absentismo, entre los que se pueden mencionar: tiempo de espera, olvidos, fallas de comunicación y barreras socioculturales y económicas. Las principales medidas estratégicas incluyen mejorar el acceso a los usuarios, reducir las colas, una comunicación eficiente y fortalecer la regulación de la asistencia. Conclusión: la reducción del absentismo de los pacientes debe partir de abordajes mixtos, de acuerdo con las necesidades de la población involucrada, facilitando cancelaciones cuando sea necesario, observando la calidad de la comunicación, considerando la integración entre atención básica y especializada.Objetivo: identificar os fatores que influenciam nas faltas de pacientes às consultas e exames agendados pelos sistemas de saúde, bem como analisar as principais estratégias adotadas para reduzir o absenteísmo. Métodos: trata-se de uma revisão integrativa com abordagem qualitativa, onde foi realizado um levantamento bibliográfico dos últimos anos nas bases de dados LILACS, MEDLINE e SciELO, bem como na biblioteca virtual Google Scholar. Resultados: Os artigos revelaram uma multicausalidade de fatores que geram absenteísmo, os quais pode-se citar o tempo de espera, esquecimento, falhas na comunicação, e barreiras socioculturais e econômicas. As principais medidas estratégicas incluem melhoria do acesso aos usuários, redução das filas de espera, comunicação eficiente, e fortalecimento da Regulação assistencial. Conclusão: acredita-se que a redução nas perdas por absenteísmo de pacientes deve partir de abordagens mistas, de acordo com as necessidades da população envolvida, facilitando cancelamentos sempre que necessário, observando a qualidade na comunicação, considerando a integração entre atenção básica e especializada.Research, Society and Development2021-06-29info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/1667110.33448/rsd-v10i7.16671Research, Society and Development; Vol. 10 No. 7; e46210716671Research, Society and Development; Vol. 10 Núm. 7; e46210716671Research, Society and Development; v. 10 n. 7; e462107166712525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/16671/15028Copyright (c) 2021 Rejane Brandão Pinto; Camila de Nazaré Araújo Cardoso; Raimundo de Jesus Picanço da Costa; Patrícia Socorro Coelho Portal ; Simony do Socorro de Vilhena Guimarães; Michele de Pinho Barreiros; Ilma Pastana Ferreira; Valéria Regina Cavalcante dos Santoshttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessPinto, Rejane Brandão Cardoso, Camila de Nazaré Araújo Costa, Raimundo de Jesus Picanço da Portal , Patrícia Socorro Coelho Guimarães, Simony do Socorro de Vilhena Barreiros, Michele de Pinho Ferreira, Ilma Pastana Santos, Valéria Regina Cavalcante dos 2021-07-18T21:07:03Zoai:ojs.pkp.sfu.ca:article/16671Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:37:09.710276Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
| dc.title.none.fl_str_mv |
Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative review Estrategias para afrontar el absentismo de los pacientes en las consultas y exámenes programados por los sistemas de salud: Una revisión integradora Estratégias para o enfrentamento do absenteísmo de pacientes em consultas e exames agendados pelos sistemas de saúde: Uma revisão integrativa |
| title |
Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative review |
| spellingShingle |
Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative review Pinto, Rejane Brandão Acceso universal a los servicios de salud Citas y horarios Accesibilidad a los servicios de salud Absentismo Revisión sistemática. Atenção à saúde Agendamento de consultas Acesso aos serviços de saúde Absenteísmo Revisão sistemática. Universal access to health care services Appointments and schedules Health services accessibility Absenteeism Systematic review. |
| title_short |
Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative review |
| title_full |
Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative review |
| title_fullStr |
Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative review |
| title_full_unstemmed |
Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative review |
| title_sort |
Strategies for coping with patient absenteeism in consultations and examinations scheduled by health systems: An integrative review |
| author |
Pinto, Rejane Brandão |
| author_facet |
Pinto, Rejane Brandão Cardoso, Camila de Nazaré Araújo Costa, Raimundo de Jesus Picanço da Portal , Patrícia Socorro Coelho Guimarães, Simony do Socorro de Vilhena Barreiros, Michele de Pinho Ferreira, Ilma Pastana Santos, Valéria Regina Cavalcante dos |
| author_role |
author |
| author2 |
Cardoso, Camila de Nazaré Araújo Costa, Raimundo de Jesus Picanço da Portal , Patrícia Socorro Coelho Guimarães, Simony do Socorro de Vilhena Barreiros, Michele de Pinho Ferreira, Ilma Pastana Santos, Valéria Regina Cavalcante dos |
| author2_role |
author author author author author author author |
| dc.contributor.author.fl_str_mv |
Pinto, Rejane Brandão Cardoso, Camila de Nazaré Araújo Costa, Raimundo de Jesus Picanço da Portal , Patrícia Socorro Coelho Guimarães, Simony do Socorro de Vilhena Barreiros, Michele de Pinho Ferreira, Ilma Pastana Santos, Valéria Regina Cavalcante dos |
| dc.subject.por.fl_str_mv |
Acceso universal a los servicios de salud Citas y horarios Accesibilidad a los servicios de salud Absentismo Revisión sistemática. Atenção à saúde Agendamento de consultas Acesso aos serviços de saúde Absenteísmo Revisão sistemática. Universal access to health care services Appointments and schedules Health services accessibility Absenteeism Systematic review. |
| topic |
Acceso universal a los servicios de salud Citas y horarios Accesibilidad a los servicios de salud Absentismo Revisión sistemática. Atenção à saúde Agendamento de consultas Acesso aos serviços de saúde Absenteísmo Revisão sistemática. Universal access to health care services Appointments and schedules Health services accessibility Absenteeism Systematic review. |
| description |
Objective: to identify the factors that influence patients' absences from appointments and exams scheduled by health systems, as well as to analyze the main strategies adopted to reduce absenteeism. Methods: it is an integrative review with a qualitative approach, being based on a literature of the last years was carried out in the LILACS, MEDLINE and SciELO databases, as well as in the Google Scholar virtual library. Results: the articles revealed a multiple causality of factors that generate absenteeism, which can be mentioned: waiting time, forgetfulness, communication failures, and socio-cultural and economic barriers. The main strategic measures include improving access to users, reducing queues, efficient communication, and strengthening assistance regulation. Conclusion: it is believed that the reduction in losses due to patient absenteeism should start from mixed approaches, according to the needs of the population involved, facilitating cancellations whenever necessary, observing the quality of communication, considering the integration between basic and specialized care. |
| publishDate |
2021 |
| dc.date.none.fl_str_mv |
2021-06-29 |
| dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
| format |
article |
| status_str |
publishedVersion |
| dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/16671 10.33448/rsd-v10i7.16671 |
| url |
https://rsdjournal.org/index.php/rsd/article/view/16671 |
| identifier_str_mv |
10.33448/rsd-v10i7.16671 |
| dc.language.iso.fl_str_mv |
por |
| language |
por |
| dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/16671/15028 |
| dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
| rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0 |
| eu_rights_str_mv |
openAccess |
| dc.format.none.fl_str_mv |
application/pdf |
| dc.publisher.none.fl_str_mv |
Research, Society and Development |
| publisher.none.fl_str_mv |
Research, Society and Development |
| dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 10 No. 7; e46210716671 Research, Society and Development; Vol. 10 Núm. 7; e46210716671 Research, Society and Development; v. 10 n. 7; e46210716671 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
| instname_str |
Universidade Federal de Itajubá (UNIFEI) |
| instacron_str |
UNIFEI |
| institution |
UNIFEI |
| reponame_str |
Research, Society and Development |
| collection |
Research, Society and Development |
| repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
| repository.mail.fl_str_mv |
rsd.articles@gmail.com |
| _version_ |
1797052750808219648 |