Knowledge management in project management offices: diagnosis and definition of strategies for a private research institute

Detalhes bibliográficos
Autor(a) principal: Pauli, Camila
Data de Publicação: 2019
Outros Autores: Sell, Denilson
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Gestão e Projetos (GeP)
Texto Completo: https://periodicos.uninove.br/gep/article/view/14413
Resumo: Effective Knowledge Management (KM) practices have provided improvements in project performance. Literature indicates that Project Management Office (PMO) has an important role to play in reducing the barriers that hamper the transfer of knowledge among projects. However, there are still few studies that relate KM practices in project offices. As an attempt to fulfil this research gap, the present paper aims to analyze knowledge management practices applied by a PMO belonging to a private institution of science, technology and innovation. Through a case study, a questionnaire based on the Asian Productivity Organization (APO) KM model was applied with project managers to diagnose the current stage of maturity in KM, in addition to semi-structured interviews with a view to identifying current initiatives and opportunities for improvement in the KM strategy of that institution. The main results indicate that the organization is in an initial stage of maturity in KM and it is concluded that in order to reach higher levels of maturity and to act more assertively in supporting the projects, the PMO needs to act more effectively in the knowledge transfer among projects. The study indicates a set of KM practices that can be applied in different project offices. 
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spelling Knowledge management in project management offices: diagnosis and definition of strategies for a private research instituteGestão do conhecimento em escritórios de gerenciamento de projetos: diagnóstico e definição de estratégias para um instituto de pesquisa privadoKnowledge Management; Project Management; Project Management Office (PMO).Gestão do Conhecimento; Gerenciamento de Projetos; Escritório de Gerenciamento de Projetos.Effective Knowledge Management (KM) practices have provided improvements in project performance. Literature indicates that Project Management Office (PMO) has an important role to play in reducing the barriers that hamper the transfer of knowledge among projects. However, there are still few studies that relate KM practices in project offices. As an attempt to fulfil this research gap, the present paper aims to analyze knowledge management practices applied by a PMO belonging to a private institution of science, technology and innovation. Through a case study, a questionnaire based on the Asian Productivity Organization (APO) KM model was applied with project managers to diagnose the current stage of maturity in KM, in addition to semi-structured interviews with a view to identifying current initiatives and opportunities for improvement in the KM strategy of that institution. The main results indicate that the organization is in an initial stage of maturity in KM and it is concluded that in order to reach higher levels of maturity and to act more assertively in supporting the projects, the PMO needs to act more effectively in the knowledge transfer among projects. The study indicates a set of KM practices that can be applied in different project offices. Práticas efetivas de Gestão do Conhecimento (GC) têm proporcionado melhorias no desempenho dos projetos, e a literatura indica que os Escritórios de Gerenciamento de Projetos (também conhecidos pela sigla PMO, do inglês Project Management Office) possuem um importante papel para reduzir as barreiras que prejudicam a transferência do conhecimento entre os projetos. Entretanto, ainda são escassos os estudos que relacionam as práticas de GC em PMOs. Diante de tal lacuna, esta pesquisa tem por objetivo analisar as práticas de GC utilizadas pelo PMO pertencente a uma instituição privada de ciência, tecnologia e inovação. Por meio de um estudo de caso, aplicou-se o questionário do modelo de GC da Asian Productivity Organization (APO) com gerentes de projetos visando diagnosticar o estágio atual de maturidade em GC, além de ter sido aplicada também uma entrevista semiestruturada com vistas a identificar as iniciativas correntes e as oportunidades de melhoria na estratégia de GC daquela instituição. Os resultados obtidos indicam que a organização encontra-se em estágio inicial de maturidade em GC, e a partir daí conclui-se que, para alcançar níveis elevados de maturidade e ser mais assertivo no apoio aos projetos, o PMO precisa atuar de forma mais efetiva na transferência do conhecimento entre os projetos. Para tanto, o estudo indica um conjunto de práticas da GC que podem ser aplicadas em diferentes PMOs. Universidade Nove de Julho (Uninove)Pauli, CamilaSell, Denilson2019-12-18info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.uninove.br/gep/article/view/1441310.5585/gep.v10i3.14413Revista de Gestão e Projetos; v. 10, n. 3 (2019): set./dez.; 47-632236-0972reponame:Revista Gestão e Projetos (GeP)instname:Universidade Nove de Julho (UNINOVE)instacron:UNINOVEporhttps://periodicos.uninove.br/gep/article/view/14413/7888https://periodicos.uninove.br/gep/article/downloadSuppFile/14413/12398Direitos autorais 2019 Revista de Gestão e Projetoshttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccess2020-01-13T17:22:48Zoai:https://periodicos.uninove.br:article/14413Revistahttps://periodicos.uninove.br/gepPRIhttps://periodicos.uninove.br/gep/oaigep@uninove.br || editor@revistagep.org || crismonteiro@uninove.br2236-09722236-0972opendoar:2020-01-13T17:22:48Revista Gestão e Projetos (GeP) - Universidade Nove de Julho (UNINOVE)false
dc.title.none.fl_str_mv Knowledge management in project management offices: diagnosis and definition of strategies for a private research institute
Gestão do conhecimento em escritórios de gerenciamento de projetos: diagnóstico e definição de estratégias para um instituto de pesquisa privado
title Knowledge management in project management offices: diagnosis and definition of strategies for a private research institute
spellingShingle Knowledge management in project management offices: diagnosis and definition of strategies for a private research institute
Pauli, Camila
Knowledge Management; Project Management; Project Management Office (PMO).
Gestão do Conhecimento; Gerenciamento de Projetos; Escritório de Gerenciamento de Projetos.
title_short Knowledge management in project management offices: diagnosis and definition of strategies for a private research institute
title_full Knowledge management in project management offices: diagnosis and definition of strategies for a private research institute
title_fullStr Knowledge management in project management offices: diagnosis and definition of strategies for a private research institute
title_full_unstemmed Knowledge management in project management offices: diagnosis and definition of strategies for a private research institute
title_sort Knowledge management in project management offices: diagnosis and definition of strategies for a private research institute
author Pauli, Camila
author_facet Pauli, Camila
Sell, Denilson
author_role author
author2 Sell, Denilson
author2_role author
dc.contributor.none.fl_str_mv

dc.contributor.author.fl_str_mv Pauli, Camila
Sell, Denilson
dc.subject.por.fl_str_mv Knowledge Management; Project Management; Project Management Office (PMO).
Gestão do Conhecimento; Gerenciamento de Projetos; Escritório de Gerenciamento de Projetos.
topic Knowledge Management; Project Management; Project Management Office (PMO).
Gestão do Conhecimento; Gerenciamento de Projetos; Escritório de Gerenciamento de Projetos.
description Effective Knowledge Management (KM) practices have provided improvements in project performance. Literature indicates that Project Management Office (PMO) has an important role to play in reducing the barriers that hamper the transfer of knowledge among projects. However, there are still few studies that relate KM practices in project offices. As an attempt to fulfil this research gap, the present paper aims to analyze knowledge management practices applied by a PMO belonging to a private institution of science, technology and innovation. Through a case study, a questionnaire based on the Asian Productivity Organization (APO) KM model was applied with project managers to diagnose the current stage of maturity in KM, in addition to semi-structured interviews with a view to identifying current initiatives and opportunities for improvement in the KM strategy of that institution. The main results indicate that the organization is in an initial stage of maturity in KM and it is concluded that in order to reach higher levels of maturity and to act more assertively in supporting the projects, the PMO needs to act more effectively in the knowledge transfer among projects. The study indicates a set of KM practices that can be applied in different project offices. 
publishDate 2019
dc.date.none.fl_str_mv 2019-12-18
dc.type.none.fl_str_mv

dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.uninove.br/gep/article/view/14413
10.5585/gep.v10i3.14413
url https://periodicos.uninove.br/gep/article/view/14413
identifier_str_mv 10.5585/gep.v10i3.14413
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.uninove.br/gep/article/view/14413/7888
https://periodicos.uninove.br/gep/article/downloadSuppFile/14413/12398
dc.rights.driver.fl_str_mv Direitos autorais 2019 Revista de Gestão e Projetos
https://creativecommons.org/licenses/by-nc-sa/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Direitos autorais 2019 Revista de Gestão e Projetos
https://creativecommons.org/licenses/by-nc-sa/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Nove de Julho (Uninove)
publisher.none.fl_str_mv Universidade Nove de Julho (Uninove)
dc.source.none.fl_str_mv Revista de Gestão e Projetos; v. 10, n. 3 (2019): set./dez.; 47-63
2236-0972
reponame:Revista Gestão e Projetos (GeP)
instname:Universidade Nove de Julho (UNINOVE)
instacron:UNINOVE
instname_str Universidade Nove de Julho (UNINOVE)
instacron_str UNINOVE
institution UNINOVE
reponame_str Revista Gestão e Projetos (GeP)
collection Revista Gestão e Projetos (GeP)
repository.name.fl_str_mv Revista Gestão e Projetos (GeP) - Universidade Nove de Julho (UNINOVE)
repository.mail.fl_str_mv gep@uninove.br || editor@revistagep.org || crismonteiro@uninove.br
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