Critical success factors in project management: Analysis of the indicators that constitute the predecessors of strategy, people and operations

• Autor(a) principal: Oliveira, Ronielton Rezende
• Data de Publicação: 2018
• Outros Autores: Cruz, José Elenilson, Oliveira, Roniton Rezende
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Gestão e Projetos (GeP)
• Texto Completo: https://periodicos.uninove.br/gep/article/view/11263
• topic: Project Management. PMO. Performance. PLS-SEM. IPMA.; Gestão de Projetos; PMO; Desempenho; PLS-SEM; IPMA

Critical Success Factors (CSF) represent practices that, when performed well, contribute to increase the likelihood of success of any activity. In project management can be used for project monitoring, decision making and performance evaluation. The study of quantitative approach and descriptive nature, through survey applied to 115 professionals involved in project management, identifies, among the indicators used to measure the strategy, people, and operations constructs, those CSF that are most important to explain the performance of Project Management Office, to then, based on the importance-performance relation discuss the factors that correspond to CSF with regard to project management. The research used Partial Least Squares Structural Equation Modeling and Importance-Performance Map Analysis. The results show that strategy is the most important predictor and its main CSF are project management methodology, organizational structure, alignment of intentions and economic-financial viability. In operations, the main CSF are the stability of the project environment on risk management, the quality management system, performance metrics, audits and verifications of deliverables and communication with stakeholders. For the people, the main CSF are the acquisition of skills in project management and the training of human resources, both with a view to dissemination of knowledge linked to good practices, methodologies, tools and techniques that favor the execution of projects.