Communication and meaning construction in planned organizational changes: the employee perceptions of a brazilian governmental organization

• Autor(a) principal: Nogueira, Tindyua de Moraes
• Data de Publicação: 2013
• Outros Autores: Tomei, Patricia Amelia
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Revista Eletrônica de Estratégia e Negócios
• Texto Completo: https://portaldeperiodicos.animaeducacao.com.br/index.php/EeN/article/view/1383
• topic: Organizational Change. Organizational Communication. Resistance to Change. Meaning Construction. Organizational Identity.; Mudança Organizacional. Comunicação Organizacional. Resistência à Mudança. Construção do Significado. Identidade Organizacional

A lot of researchers and managers have been trying to find the factors that affect the success of organizational change processes. One of the most mentioned factors in literature about this theme is the ‘resistance’ to change on the part of some organizational actors, in special the ones belonging to the lower hierarchical levels. How these individuals realize themselves and the other in organizational change processes? How they realize the content and management of the change?  What is the role of communication in a change context? This work aims to contribute to a better understanding about the meaning construction process for individuals and groups in planned organizational changes and its relationship with the communication and behavior aspects presented for them. For this purpose, it was conducted a case study in a Brazilian public organization that was performing an organizational change in the Technology of Information area: implantation of an electronic management system of documents and workflow. The results show that organizational change is sensitive to the relational aspect. Action and human behavior in organizations should be considered as products of communication process and determining factor in the construction of meanings and of individual and collective identities.