The seven dimensions of knowledge management applied to a dealership for electricity

Detalhes bibliográficos
Autor(a) principal: Costa, Sávio Ricardo Muniz Aires da
Data de Publicação: 2014
Outros Autores: Silva, Ricardo Moreira da
Tipo de documento: Artigo
Idioma: por
Título da fonte: Latin American Journal of Business Management
Texto Completo: https://www.lajbm.com.br/index.php/journal/article/view/168
Resumo: Knowledge management in the corporate world has become a great opportunity for companies that observe this intangible asset (knowledge) a competitive edge for sustainable success of the organization. Thus, the article is to identify the application of management practices of an electric utility, identifying the Knowledge Management (KM) from the viewpoint of the seven dimensions of the model advocated by Terra (2000). The methodology adopted was an exploratory study using a structured questionnaire obeying the five-point Likert scale. According to data analysis, we identified 22 practices (of 33 surveyed) among the seven dimensions, averaging 66.89% overall agreement between the practices adopted. Results are highlighted strengths in applied, as well as suggestions for improvement to increase the area of tools and methods, ensuring greater coverage of the dimensions of knowledge.
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spelling The seven dimensions of knowledge management applied to a dealership for electricityAs sete dimensões da gestão do conhecimento aplicada a uma concessionária de energia elétricaKnowledge managementpower utilityseven dimensionsGestão do conhecimentoconcessionária de energiasete dimensõesKnowledge management in the corporate world has become a great opportunity for companies that observe this intangible asset (knowledge) a competitive edge for sustainable success of the organization. Thus, the article is to identify the application of management practices of an electric utility, identifying the Knowledge Management (KM) from the viewpoint of the seven dimensions of the model advocated by Terra (2000). The methodology adopted was an exploratory study using a structured questionnaire obeying the five-point Likert scale. According to data analysis, we identified 22 practices (of 33 surveyed) among the seven dimensions, averaging 66.89% overall agreement between the practices adopted. Results are highlighted strengths in applied, as well as suggestions for improvement to increase the area of tools and methods, ensuring greater coverage of the dimensions of knowledge.A Gestão do Conhecimento no mundo corporativo tornou-se uma grande oportunidade para companhias que observam neste recurso intangível (conhecimento) um diferencial competitivo para o sucesso sustentável da organização. Desta forma, o artigo tem objetivo identificar a aplicação das práticas gerenciais de uma concessionária de energia elétrica, identificando a Gestão do Conhecimento (CG) na ótica do modelo das sete dimensões preconizado por Terra (2000). A metodologia adotada foi uma pesquisa exploratória, utilizando questionário estruturado obedecendo à escala Likert de cinco pontos. Segundo a análise dos dados, foram identificadas 22 práticas (das 33 pesquisadas) entre as sete dimensões, atingindo uma média global de 66,89% da concordância das práticas adotadas. São destacados nos resultados pontos fortes praticados, como também sugestões de melhoria para aumentar o domínio de ferramentas e métodos, garantindo uma maior abrangência das dimensões do conhecimento.edUNITAU2014-02-08info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAvaliado por paresapplication/pdfhttps://www.lajbm.com.br/index.php/journal/article/view/168Latin American Journal of Business Management; Vol. 4 No. 2 (2013)Latin American Journal of Business Management; Vol. 4 Núm. 2 (2013)Latin American Journal of Business Management; v. 4 n. 2 (2013)2178-4833reponame:Latin American Journal of Business Managementinstname:Universidade de Taubaté (UNITAU)instacron:UNITAUporhttps://www.lajbm.com.br/index.php/journal/article/view/168/87Costa, Sávio Ricardo Muniz Aires daSilva, Ricardo Moreira dainfo:eu-repo/semantics/openAccess2014-02-08T20:52:46Zoai:ojs2.lajbm.com.br:article/168Revistahttps://www.lajbm.com.br/index.php/journal/indexPUBhttp://www.lajbm.net/index.php/journal/oaimarcela.moraes@unitau.com.br||editor@lajbm.net2178-48332178-4833opendoar:2014-02-08T20:52:46Latin American Journal of Business Management - Universidade de Taubaté (UNITAU)false
dc.title.none.fl_str_mv The seven dimensions of knowledge management applied to a dealership for electricity
As sete dimensões da gestão do conhecimento aplicada a uma concessionária de energia elétrica
title The seven dimensions of knowledge management applied to a dealership for electricity
spellingShingle The seven dimensions of knowledge management applied to a dealership for electricity
Costa, Sávio Ricardo Muniz Aires da
Knowledge management
power utility
seven dimensions
Gestão do conhecimento
concessionária de energia
sete dimensões
title_short The seven dimensions of knowledge management applied to a dealership for electricity
title_full The seven dimensions of knowledge management applied to a dealership for electricity
title_fullStr The seven dimensions of knowledge management applied to a dealership for electricity
title_full_unstemmed The seven dimensions of knowledge management applied to a dealership for electricity
title_sort The seven dimensions of knowledge management applied to a dealership for electricity
author Costa, Sávio Ricardo Muniz Aires da
author_facet Costa, Sávio Ricardo Muniz Aires da
Silva, Ricardo Moreira da
author_role author
author2 Silva, Ricardo Moreira da
author2_role author
dc.contributor.author.fl_str_mv Costa, Sávio Ricardo Muniz Aires da
Silva, Ricardo Moreira da
dc.subject.por.fl_str_mv Knowledge management
power utility
seven dimensions
Gestão do conhecimento
concessionária de energia
sete dimensões
topic Knowledge management
power utility
seven dimensions
Gestão do conhecimento
concessionária de energia
sete dimensões
description Knowledge management in the corporate world has become a great opportunity for companies that observe this intangible asset (knowledge) a competitive edge for sustainable success of the organization. Thus, the article is to identify the application of management practices of an electric utility, identifying the Knowledge Management (KM) from the viewpoint of the seven dimensions of the model advocated by Terra (2000). The methodology adopted was an exploratory study using a structured questionnaire obeying the five-point Likert scale. According to data analysis, we identified 22 practices (of 33 surveyed) among the seven dimensions, averaging 66.89% overall agreement between the practices adopted. Results are highlighted strengths in applied, as well as suggestions for improvement to increase the area of tools and methods, ensuring greater coverage of the dimensions of knowledge.
publishDate 2014
dc.date.none.fl_str_mv 2014-02-08
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Avaliado por pares
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://www.lajbm.com.br/index.php/journal/article/view/168
url https://www.lajbm.com.br/index.php/journal/article/view/168
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://www.lajbm.com.br/index.php/journal/article/view/168/87
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv edUNITAU
publisher.none.fl_str_mv edUNITAU
dc.source.none.fl_str_mv Latin American Journal of Business Management; Vol. 4 No. 2 (2013)
Latin American Journal of Business Management; Vol. 4 Núm. 2 (2013)
Latin American Journal of Business Management; v. 4 n. 2 (2013)
2178-4833
reponame:Latin American Journal of Business Management
instname:Universidade de Taubaté (UNITAU)
instacron:UNITAU
instname_str Universidade de Taubaté (UNITAU)
instacron_str UNITAU
institution UNITAU
reponame_str Latin American Journal of Business Management
collection Latin American Journal of Business Management
repository.name.fl_str_mv Latin American Journal of Business Management - Universidade de Taubaté (UNITAU)
repository.mail.fl_str_mv marcela.moraes@unitau.com.br||editor@lajbm.net
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