INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGAL
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Turismo : Visão e Ação (Online) |
Texto Completo: | https://periodicos.univali.br/index.php/rtva/article/view/11665 |
Resumo: | Studies on innovation in hotels deserve special attention because these companies are considered sine qua non for the operationalization of the tourism sector. However, there is still a lack of research (particularly qualitative) on this subject in destinations where tourism flow has increased, as is the case of Aveiro. This article therefore aims to show the concept of innovation from the perspective of hotel directors of this city, showing, more precisely, the concept, importance and implementation of innovations in the last three years. An interview script with open questions was used. The sample, chosen by convenience, was comprised of four directors, indicated by the “snowball” technique. For the data analysis, content analysis was used. It was observed that the creation and/or improvement of services are mainly the result of suggestions or ideas from employees, partnerships, information about requirements obtained from clients, pressure from authorities, and participation in events. They are also influenced by environmental factors. The innovations cited, which are basically represented by small changes (improvements) and infrastructure repairs, are considered by the directors as something positive, and there is a concern to implement them constantly. This research enabled the collection of important information, to be considered in the process of measuring innovation in hotels. |
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INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGALA INOVAÇÃO NA PERSPECTIVA DE DIRETORES DE HOTÉIS EM AVEIRO – PORTUGALInnovationPerceptionHotel management in Aveiro.InovaçãoPercepçãoDiretores hoteleiros em Aveiro.Studies on innovation in hotels deserve special attention because these companies are considered sine qua non for the operationalization of the tourism sector. However, there is still a lack of research (particularly qualitative) on this subject in destinations where tourism flow has increased, as is the case of Aveiro. This article therefore aims to show the concept of innovation from the perspective of hotel directors of this city, showing, more precisely, the concept, importance and implementation of innovations in the last three years. An interview script with open questions was used. The sample, chosen by convenience, was comprised of four directors, indicated by the “snowball” technique. For the data analysis, content analysis was used. It was observed that the creation and/or improvement of services are mainly the result of suggestions or ideas from employees, partnerships, information about requirements obtained from clients, pressure from authorities, and participation in events. They are also influenced by environmental factors. The innovations cited, which are basically represented by small changes (improvements) and infrastructure repairs, are considered by the directors as something positive, and there is a concern to implement them constantly. This research enabled the collection of important information, to be considered in the process of measuring innovation in hotels.Os estudos sobre inovação em hotéis merecem atenção especial por serem essas empresas consideradas sine qua non para o funcionamento da atividade turística. No entanto, ainda há escassez de pesquisas (sobretudo, qualitativas) contemplando tal temática em destinos, cujo fluxo turístico tem crescido, como é o caso de Aveiro. Assim, este artigo objetiva mostrar a concepção de inovação sob a ótica de diretores hoteleiros nesta cidade, evidenciando mais precisamente o conceito, a importância e a implementação de inovações nos últimos três anos na perspectiva destes profissionais. Utilizou-se um guião de entrevista com questões abertas. A amostra, escolhida por conveniência, foi composta por quatro diretores, indicados pela técnica chamada “bola de neve”. Para apreciar os dados, empregou-se a análise de conteúdo. Percebeu-se que a criação e/ou melhoria de serviços é principalmente resultante de sugestões de colaboradores, parcerias, captação de necessidades obtidas junto a clientes, pressão de autoridades, participação em eventos e são também influenciadas por razões ambientais. As inovações citadas, representadas basicamente por pequenas mudanças (melhorias) e reparos infraestruturais, são consideradas pelos directores algo positivo e há uma preocupação em implementá-las constantemente. A pesquisa permitiu o levantamento de informações importantes a serem consideradas no processo de medição da inovação em hotéis.Universidade do Vale do Itajaí - UNIVALI / SC2017-10-10info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.univali.br/index.php/rtva/article/view/1166510.14210/rtva.v19n3.p487-512Turismo: Visão e Ação; Vol. 19 No. 3 (2017): Setembro-Dezembro; 487-512Turismo: Visão e Ação; Vol. 19 Núm. 3 (2017): Setembro-Dezembro; 487-512Turismo: Visão e Ação; v. 19 n. 3 (2017): Setembro-Dezembro; 487-5121983-71511415-6393reponame:Turismo : Visão e Ação (Online)instname:Universidade do Vale do Itajaí (UNIVALI)instacron:UNIVALIporhttps://periodicos.univali.br/index.php/rtva/article/view/11665/6709Copyright (c) 2017 Turismo - Visão e Açãoinfo:eu-repo/semantics/openAccessAires, Jussara Danielle Martins2017-10-31T17:53:32Zoai:ojs.periodicos.univali.br:article/11665Revistahttps://periodicos.univali.br/index.php/rtvaPUBhttps://periodicos.univali.br/index.php/rtva/oailuiz.flores@univali.br || revistaturismo@univali.br1983-71511415-6393opendoar:2017-10-31T17:53:32Turismo : Visão e Ação (Online) - Universidade do Vale do Itajaí (UNIVALI)false |
dc.title.none.fl_str_mv |
INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGAL A INOVAÇÃO NA PERSPECTIVA DE DIRETORES DE HOTÉIS EM AVEIRO – PORTUGAL |
title |
INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGAL |
spellingShingle |
INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGAL Aires, Jussara Danielle Martins Innovation Perception Hotel management in Aveiro. Inovação Percepção Diretores hoteleiros em Aveiro. |
title_short |
INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGAL |
title_full |
INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGAL |
title_fullStr |
INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGAL |
title_full_unstemmed |
INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGAL |
title_sort |
INNOVATION IN THE PERSPECTIVE OF HOTEL DIRECTORS OF AVEIRO – PORTUGAL |
author |
Aires, Jussara Danielle Martins |
author_facet |
Aires, Jussara Danielle Martins |
author_role |
author |
dc.contributor.author.fl_str_mv |
Aires, Jussara Danielle Martins |
dc.subject.por.fl_str_mv |
Innovation Perception Hotel management in Aveiro. Inovação Percepção Diretores hoteleiros em Aveiro. |
topic |
Innovation Perception Hotel management in Aveiro. Inovação Percepção Diretores hoteleiros em Aveiro. |
description |
Studies on innovation in hotels deserve special attention because these companies are considered sine qua non for the operationalization of the tourism sector. However, there is still a lack of research (particularly qualitative) on this subject in destinations where tourism flow has increased, as is the case of Aveiro. This article therefore aims to show the concept of innovation from the perspective of hotel directors of this city, showing, more precisely, the concept, importance and implementation of innovations in the last three years. An interview script with open questions was used. The sample, chosen by convenience, was comprised of four directors, indicated by the “snowball” technique. For the data analysis, content analysis was used. It was observed that the creation and/or improvement of services are mainly the result of suggestions or ideas from employees, partnerships, information about requirements obtained from clients, pressure from authorities, and participation in events. They are also influenced by environmental factors. The innovations cited, which are basically represented by small changes (improvements) and infrastructure repairs, are considered by the directors as something positive, and there is a concern to implement them constantly. This research enabled the collection of important information, to be considered in the process of measuring innovation in hotels. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-10-10 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.univali.br/index.php/rtva/article/view/11665 10.14210/rtva.v19n3.p487-512 |
url |
https://periodicos.univali.br/index.php/rtva/article/view/11665 |
identifier_str_mv |
10.14210/rtva.v19n3.p487-512 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://periodicos.univali.br/index.php/rtva/article/view/11665/6709 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2017 Turismo - Visão e Ação info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2017 Turismo - Visão e Ação |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade do Vale do Itajaí - UNIVALI / SC |
publisher.none.fl_str_mv |
Universidade do Vale do Itajaí - UNIVALI / SC |
dc.source.none.fl_str_mv |
Turismo: Visão e Ação; Vol. 19 No. 3 (2017): Setembro-Dezembro; 487-512 Turismo: Visão e Ação; Vol. 19 Núm. 3 (2017): Setembro-Dezembro; 487-512 Turismo: Visão e Ação; v. 19 n. 3 (2017): Setembro-Dezembro; 487-512 1983-7151 1415-6393 reponame:Turismo : Visão e Ação (Online) instname:Universidade do Vale do Itajaí (UNIVALI) instacron:UNIVALI |
instname_str |
Universidade do Vale do Itajaí (UNIVALI) |
instacron_str |
UNIVALI |
institution |
UNIVALI |
reponame_str |
Turismo : Visão e Ação (Online) |
collection |
Turismo : Visão e Ação (Online) |
repository.name.fl_str_mv |
Turismo : Visão e Ação (Online) - Universidade do Vale do Itajaí (UNIVALI) |
repository.mail.fl_str_mv |
luiz.flores@univali.br || revistaturismo@univali.br |
_version_ |
1798045021564305408 |