Uso do AHP na avaliação do desempenho do sistema de gestão da qualidade, meio ambiente e segurança e saúde ocupacional integrados

• Autor(a) principal: Da Silva, Helder Antônio
• Data de Publicação: 2011
• Outros Autores: Alves, Luiz Henrique Dias, Marins, Fernando Augusto Silva [UNESP], Silva, Messias Borges [UNESP], Ferreira, Ubirajara Rocha [UNESP]
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://www.revistadyo.com/index.php/dyo/article/view/369; http://hdl.handle.net/11449/72553
• topic: AHP; Environment; Health management system; Performance analysis; Quality

The paper analyses the application of the AHP method together with the attach A of ISO 9004:2000 in order to evaluate the performance of two industrial organizations, both possessing quality management systems with ISO 9001:2000 certifications, based on the specific requirements of quality, environment, occupational health and management systems. The evaluated organizations were a government-owned company from the science and technology sector that works in the nuclear area, and a private company that works in the automotive and railroad area. The open software Web-Hipre version 1.22 from Helsinki University of Technology, Finland, was used. The results demonstrated that the AHP method together with the attach A of ISO 9004:2000 is adequate to evaluate organizational performances. Both organizations presented similar performance levels.