Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanização
Autor(a) principal: | |
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Data de Publicação: | 2016 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Repositório Institucional da UNESP |
Texto Completo: | http://dx.doi.org/10.1590/1413-812320152112.12672015 http://hdl.handle.net/11449/173921 |
Resumo: | The scope of this study was to assess user evaluation about dental care in the Unified Health System and analyze the associations between this evaluation, sociodemographic characteristics, and aspects related to humanization of the services. It involved a cross-sectional survey with a quantitative approach, in which 461 users responded to individual interviews. The outcome variable was obtained by means of the question: “How do you consider the care given by the dentist and by the team in this health unit?” Responses were grouped into “positive evaluation” and “negative evaluation.” The independent variables integrated two groups: sociodemographic, and related to the humanization of care. The positive evaluation (90.4%) prevailed over the negative. Using Poisson regression, it was found that the negative evaluation was statistically associated with not having felt confidence in the dentist and staff, and not being able to talk to these professionals after the end of treatment. The results showed the preponderantly positive user evaluation of the service, and suggest that the evaluation may be more related to the humanization in services than to sociodemographic characteristics of the population. |
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Repositório Institucional da UNESP |
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Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanizaçãoUser evaluation on dental care in the unified health system: An approach from the standpoint of humanizationDental careHealth evaluationHumanization of assistancePublic health policiesThe scope of this study was to assess user evaluation about dental care in the Unified Health System and analyze the associations between this evaluation, sociodemographic characteristics, and aspects related to humanization of the services. It involved a cross-sectional survey with a quantitative approach, in which 461 users responded to individual interviews. The outcome variable was obtained by means of the question: “How do you consider the care given by the dentist and by the team in this health unit?” Responses were grouped into “positive evaluation” and “negative evaluation.” The independent variables integrated two groups: sociodemographic, and related to the humanization of care. The positive evaluation (90.4%) prevailed over the negative. Using Poisson regression, it was found that the negative evaluation was statistically associated with not having felt confidence in the dentist and staff, and not being able to talk to these professionals after the end of treatment. The results showed the preponderantly positive user evaluation of the service, and suggest that the evaluation may be more related to the humanization in services than to sociodemographic characteristics of the population.Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)Departamento de Odontologia Infantil e Social Faculdade de Odontologia de Araçatuba Universidade Estadual Paulista (UNESP), R. José Bonifácio 1193, Vila MendonçaDepartamento de Bioestatística Instituto de Biociências de Botucatu UNESPDepartamento de Odontologia Infantil e Social Faculdade de Odontologia de Araçatuba Universidade Estadual Paulista (UNESP), R. José Bonifácio 1193, Vila MendonçaDepartamento de Bioestatística Instituto de Biociências de Botucatu UNESPUniversidade Estadual Paulista (Unesp)Moimaz, Suzely Adas Saliba [UNESP]Lima, Arinilson Moreira Chaves [UNESP]Garbin, Cléa Adas Saliba [UNESP]Corrente, José Eduardo [UNESP]Saliba, Nemre Adas [UNESP]2018-12-11T17:08:21Z2018-12-11T17:08:21Z2016-12-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article3879-3887application/pdfhttp://dx.doi.org/10.1590/1413-812320152112.12672015Ciencia e Saude Coletiva, v. 21, n. 12, p. 3879-3887, 2016.1678-45611413-8123http://hdl.handle.net/11449/17392110.1590/1413-812320152112.12672015S1413-812320160012038792-s2.0-85006134455S1413-81232016001203879.pdf980787919608199944191585257096860000-0001-5069-8812Scopusreponame:Repositório Institucional da UNESPinstname:Universidade Estadual Paulista (UNESP)instacron:UNESPporCiencia e Saude Coletiva0,566info:eu-repo/semantics/openAccess2023-12-08T06:24:59Zoai:repositorio.unesp.br:11449/173921Repositório InstitucionalPUBhttp://repositorio.unesp.br/oai/requestopendoar:29462023-12-08T06:24:59Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)false |
dc.title.none.fl_str_mv |
Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanização User evaluation on dental care in the unified health system: An approach from the standpoint of humanization |
title |
Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanização |
spellingShingle |
Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanização Moimaz, Suzely Adas Saliba [UNESP] Dental care Health evaluation Humanization of assistance Public health policies |
title_short |
Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanização |
title_full |
Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanização |
title_fullStr |
Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanização |
title_full_unstemmed |
Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanização |
title_sort |
Avaliação do usuário sobre o atendimento odontológico no sistema único de saúde: Uma abordagem à luz da humanização |
author |
Moimaz, Suzely Adas Saliba [UNESP] |
author_facet |
Moimaz, Suzely Adas Saliba [UNESP] Lima, Arinilson Moreira Chaves [UNESP] Garbin, Cléa Adas Saliba [UNESP] Corrente, José Eduardo [UNESP] Saliba, Nemre Adas [UNESP] |
author_role |
author |
author2 |
Lima, Arinilson Moreira Chaves [UNESP] Garbin, Cléa Adas Saliba [UNESP] Corrente, José Eduardo [UNESP] Saliba, Nemre Adas [UNESP] |
author2_role |
author author author author |
dc.contributor.none.fl_str_mv |
Universidade Estadual Paulista (Unesp) |
dc.contributor.author.fl_str_mv |
Moimaz, Suzely Adas Saliba [UNESP] Lima, Arinilson Moreira Chaves [UNESP] Garbin, Cléa Adas Saliba [UNESP] Corrente, José Eduardo [UNESP] Saliba, Nemre Adas [UNESP] |
dc.subject.por.fl_str_mv |
Dental care Health evaluation Humanization of assistance Public health policies |
topic |
Dental care Health evaluation Humanization of assistance Public health policies |
description |
The scope of this study was to assess user evaluation about dental care in the Unified Health System and analyze the associations between this evaluation, sociodemographic characteristics, and aspects related to humanization of the services. It involved a cross-sectional survey with a quantitative approach, in which 461 users responded to individual interviews. The outcome variable was obtained by means of the question: “How do you consider the care given by the dentist and by the team in this health unit?” Responses were grouped into “positive evaluation” and “negative evaluation.” The independent variables integrated two groups: sociodemographic, and related to the humanization of care. The positive evaluation (90.4%) prevailed over the negative. Using Poisson regression, it was found that the negative evaluation was statistically associated with not having felt confidence in the dentist and staff, and not being able to talk to these professionals after the end of treatment. The results showed the preponderantly positive user evaluation of the service, and suggest that the evaluation may be more related to the humanization in services than to sociodemographic characteristics of the population. |
publishDate |
2016 |
dc.date.none.fl_str_mv |
2016-12-01 2018-12-11T17:08:21Z 2018-12-11T17:08:21Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://dx.doi.org/10.1590/1413-812320152112.12672015 Ciencia e Saude Coletiva, v. 21, n. 12, p. 3879-3887, 2016. 1678-4561 1413-8123 http://hdl.handle.net/11449/173921 10.1590/1413-812320152112.12672015 S1413-81232016001203879 2-s2.0-85006134455 S1413-81232016001203879.pdf 9807879196081999 4419158525709686 0000-0001-5069-8812 |
url |
http://dx.doi.org/10.1590/1413-812320152112.12672015 http://hdl.handle.net/11449/173921 |
identifier_str_mv |
Ciencia e Saude Coletiva, v. 21, n. 12, p. 3879-3887, 2016. 1678-4561 1413-8123 10.1590/1413-812320152112.12672015 S1413-81232016001203879 2-s2.0-85006134455 S1413-81232016001203879.pdf 9807879196081999 4419158525709686 0000-0001-5069-8812 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
Ciencia e Saude Coletiva 0,566 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
3879-3887 application/pdf |
dc.source.none.fl_str_mv |
Scopus reponame:Repositório Institucional da UNESP instname:Universidade Estadual Paulista (UNESP) instacron:UNESP |
instname_str |
Universidade Estadual Paulista (UNESP) |
instacron_str |
UNESP |
institution |
UNESP |
reponame_str |
Repositório Institucional da UNESP |
collection |
Repositório Institucional da UNESP |
repository.name.fl_str_mv |
Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP) |
repository.mail.fl_str_mv |
|
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1799965218261958656 |