A Percepção do funcionário sobre a implementação da gestão do conhecimento

• Autor(a) principal: Monteiro, João Marcelo de Almeida [UNESP]
• Data de Publicação: 2016
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://hdl.handle.net/11449/155403; http://www.athena.biblioteca.unesp.br/exlibris/bd/capelo/2017-05-08/000882768.pdf
• topic: Gestão do conhecimento; Percepção; Trabalhadores; Knowledge management

The present work of course completion has as main objective to investigate the perception of the employee about the implementation of knowledge management. Knowledge management has increasingly attracted attention in the corporate world, having given rise to ever more significant research and investment by organizations that recognize its importance. The work environment is consolidated by human relations and the knowledge and skills of workers. Scholars try to understand as a result, it is observed that the worker's skills are fundamental to add value to organizational knowledge, and that communication processes are intrinsically associated with Knowledge Management and the manifestation of tacit knowledge. For this research, the concepts of knowledge management and the worker's perception about the implementation of the KM processes were used. It is a qualitative research, using closed questionnaires and Likert scale. The questionnaires were applied in the industry in the production line of a multinational of the metallurgical sector. The obtained results allows to infer that the employees still have difficulty to share the tacit knowledge, however there is an effort to make that happen. It can be concluded that the KM process is important for productivity and that employee participation is critical to this