Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional study
Autor(a) principal: | |
---|---|
Data de Publicação: | 2022 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UNESP |
Texto Completo: | http://dx.doi.org/10.1016/j.bjane.2021.12.003 http://hdl.handle.net/11449/231604 |
Resumo: | Background: Service quality in anesthesiology has been frequently measured by morbidity and mortality. This measure increasingly considers patient satisfaction, which is the result of care from the client's perspective. Therefore, anesthesiologists must be able to build relationships with patients, provide understandable information and involve them in decisions about their anesthesia. This study aimed to evaluate the peri-anesthetic care provided by the anesthesia service in an ambulatory surgery unit using the Heidelberg Peri-anaesthetic Questionnaire. Methods: This cross-sectional study used the Heidelberg Peri-anaesthetic Questionnaire to evaluate 1211 patients undergoing ambulatory surgery. We selected questions that showed a greater degree of dissatisfaction and correlated them with patient characterization data (age, sex, education, and ASA physical status), anesthesia data (type, time, and prior experience), and surgical specialty. Results: Questions in which patients tended to show dissatisfaction involved fear of anesthesia and surgery, feeling cold, the urgent need to urinate, pain at the surgical site, and the team's level of concern and speed of response in relieving the patient's pain. Conclusion: The Heidelberg Peri-anaesthetic Questionnaire proved to be a useful tool in identifying points of dissatisfaction, mainly fear of anesthesia and surgery, feeling cold, the urgent need to urinate, pain at the surgical site, and the team's level of concern and speed of response in relieving the patient's pain in the population studied. These were correlated with patient, anesthesia, and surgical variables. This allows the establishment of priorities at the different points of care, with the ultimate goal of improving patient satisfaction regarding anesthesia care. |
id |
UNSP_634e7b1ab318a05a33b2e38537ee9f35 |
---|---|
oai_identifier_str |
oai:repositorio.unesp.br:11449/231604 |
network_acronym_str |
UNSP |
network_name_str |
Repositório Institucional da UNESP |
repository_id_str |
2946 |
spelling |
Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional studyAmbulatory surgical proceduresPatient satisfactionPerioperative careProfessional-patient relationsQuality managementSurveys and questionnairesBackground: Service quality in anesthesiology has been frequently measured by morbidity and mortality. This measure increasingly considers patient satisfaction, which is the result of care from the client's perspective. Therefore, anesthesiologists must be able to build relationships with patients, provide understandable information and involve them in decisions about their anesthesia. This study aimed to evaluate the peri-anesthetic care provided by the anesthesia service in an ambulatory surgery unit using the Heidelberg Peri-anaesthetic Questionnaire. Methods: This cross-sectional study used the Heidelberg Peri-anaesthetic Questionnaire to evaluate 1211 patients undergoing ambulatory surgery. We selected questions that showed a greater degree of dissatisfaction and correlated them with patient characterization data (age, sex, education, and ASA physical status), anesthesia data (type, time, and prior experience), and surgical specialty. Results: Questions in which patients tended to show dissatisfaction involved fear of anesthesia and surgery, feeling cold, the urgent need to urinate, pain at the surgical site, and the team's level of concern and speed of response in relieving the patient's pain. Conclusion: The Heidelberg Peri-anaesthetic Questionnaire proved to be a useful tool in identifying points of dissatisfaction, mainly fear of anesthesia and surgery, feeling cold, the urgent need to urinate, pain at the surgical site, and the team's level of concern and speed of response in relieving the patient's pain in the population studied. These were correlated with patient, anesthesia, and surgical variables. This allows the establishment of priorities at the different points of care, with the ultimate goal of improving patient satisfaction regarding anesthesia care.Universidade Estadual Paulista “Júlio de Mesquita Filho” (Unesp) Faculdade de Medicina de BotucatuEscola Bahiana de Medicina e Saúde Pública (EBMSP)Hospital das Clínicas da Faculdade de Medicina da Universidade de São Paulo (HCFMUSP)Universidade Estadual Paulista “Júlio de Mesquita Filho” (Unesp) Faculdade de Medicina de BotucatuUniversidade Estadual Paulista (UNESP)Escola Bahiana de Medicina e Saúde Pública (EBMSP)Universidade de São Paulo (USP)Lemos, Jeconias Neiva [UNESP]Lemos, Lavínia Dantas Cardoso NeivaSolla, Davi Jorge FontouraLemos, Danilo Dantas Cardoso NeivaMódolo, Norma Sueli Pinheiro [UNESP]2022-04-29T08:46:32Z2022-04-29T08:46:32Z2022-01-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://dx.doi.org/10.1016/j.bjane.2021.12.003Brazilian Journal of Anesthesiology (English Edition).2352-22910104-0014http://hdl.handle.net/11449/23160410.1016/j.bjane.2021.12.0032-s2.0-85123258314Scopusreponame:Repositório Institucional da UNESPinstname:Universidade Estadual Paulista (UNESP)instacron:UNESPengBrazilian Journal of Anesthesiology (English Edition)info:eu-repo/semantics/openAccess2022-04-29T08:46:32Zoai:repositorio.unesp.br:11449/231604Repositório InstitucionalPUBhttp://repositorio.unesp.br/oai/requestopendoar:29462022-04-29T08:46:32Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)false |
dc.title.none.fl_str_mv |
Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional study |
title |
Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional study |
spellingShingle |
Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional study Lemos, Jeconias Neiva [UNESP] Ambulatory surgical procedures Patient satisfaction Perioperative care Professional-patient relations Quality management Surveys and questionnaires |
title_short |
Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional study |
title_full |
Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional study |
title_fullStr |
Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional study |
title_full_unstemmed |
Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional study |
title_sort |
Patient satisfaction in ambulatory anesthesia assessed by the Heidelberg Peri-anaesthetic Questionnaire: a cross-sectional study |
author |
Lemos, Jeconias Neiva [UNESP] |
author_facet |
Lemos, Jeconias Neiva [UNESP] Lemos, Lavínia Dantas Cardoso Neiva Solla, Davi Jorge Fontoura Lemos, Danilo Dantas Cardoso Neiva Módolo, Norma Sueli Pinheiro [UNESP] |
author_role |
author |
author2 |
Lemos, Lavínia Dantas Cardoso Neiva Solla, Davi Jorge Fontoura Lemos, Danilo Dantas Cardoso Neiva Módolo, Norma Sueli Pinheiro [UNESP] |
author2_role |
author author author author |
dc.contributor.none.fl_str_mv |
Universidade Estadual Paulista (UNESP) Escola Bahiana de Medicina e Saúde Pública (EBMSP) Universidade de São Paulo (USP) |
dc.contributor.author.fl_str_mv |
Lemos, Jeconias Neiva [UNESP] Lemos, Lavínia Dantas Cardoso Neiva Solla, Davi Jorge Fontoura Lemos, Danilo Dantas Cardoso Neiva Módolo, Norma Sueli Pinheiro [UNESP] |
dc.subject.por.fl_str_mv |
Ambulatory surgical procedures Patient satisfaction Perioperative care Professional-patient relations Quality management Surveys and questionnaires |
topic |
Ambulatory surgical procedures Patient satisfaction Perioperative care Professional-patient relations Quality management Surveys and questionnaires |
description |
Background: Service quality in anesthesiology has been frequently measured by morbidity and mortality. This measure increasingly considers patient satisfaction, which is the result of care from the client's perspective. Therefore, anesthesiologists must be able to build relationships with patients, provide understandable information and involve them in decisions about their anesthesia. This study aimed to evaluate the peri-anesthetic care provided by the anesthesia service in an ambulatory surgery unit using the Heidelberg Peri-anaesthetic Questionnaire. Methods: This cross-sectional study used the Heidelberg Peri-anaesthetic Questionnaire to evaluate 1211 patients undergoing ambulatory surgery. We selected questions that showed a greater degree of dissatisfaction and correlated them with patient characterization data (age, sex, education, and ASA physical status), anesthesia data (type, time, and prior experience), and surgical specialty. Results: Questions in which patients tended to show dissatisfaction involved fear of anesthesia and surgery, feeling cold, the urgent need to urinate, pain at the surgical site, and the team's level of concern and speed of response in relieving the patient's pain. Conclusion: The Heidelberg Peri-anaesthetic Questionnaire proved to be a useful tool in identifying points of dissatisfaction, mainly fear of anesthesia and surgery, feeling cold, the urgent need to urinate, pain at the surgical site, and the team's level of concern and speed of response in relieving the patient's pain in the population studied. These were correlated with patient, anesthesia, and surgical variables. This allows the establishment of priorities at the different points of care, with the ultimate goal of improving patient satisfaction regarding anesthesia care. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-04-29T08:46:32Z 2022-04-29T08:46:32Z 2022-01-01 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://dx.doi.org/10.1016/j.bjane.2021.12.003 Brazilian Journal of Anesthesiology (English Edition). 2352-2291 0104-0014 http://hdl.handle.net/11449/231604 10.1016/j.bjane.2021.12.003 2-s2.0-85123258314 |
url |
http://dx.doi.org/10.1016/j.bjane.2021.12.003 http://hdl.handle.net/11449/231604 |
identifier_str_mv |
Brazilian Journal of Anesthesiology (English Edition). 2352-2291 0104-0014 10.1016/j.bjane.2021.12.003 2-s2.0-85123258314 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Brazilian Journal of Anesthesiology (English Edition) |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
Scopus reponame:Repositório Institucional da UNESP instname:Universidade Estadual Paulista (UNESP) instacron:UNESP |
instname_str |
Universidade Estadual Paulista (UNESP) |
instacron_str |
UNESP |
institution |
UNESP |
reponame_str |
Repositório Institucional da UNESP |
collection |
Repositório Institucional da UNESP |
repository.name.fl_str_mv |
Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP) |
repository.mail.fl_str_mv |
|
_version_ |
1803650353023942656 |