BPM for change management: Two process diagnosis techniques
Autor(a) principal: | |
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Data de Publicação: | 2014 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Institucional da UNESP |
Texto Completo: | http://dx.doi.org/10.1108/BPMJ-03-2013-0039 http://hdl.handle.net/11449/177201 |
Resumo: | Purpose: This paper focuses on organizational change through the business process management approach. While business process modeling permits understanding process activities and their activities with other participants, current reality tree (CRT) technique promotes the identification of process constraints. The purpose of this study is to compare the results from applying both diagnostic techniques, process modeling, using the business process modeling notation, and root cause analysis, using the CRT. Design/methodology/approach: The comparison is made using a pre-experiment in which two teams conducted diagnoses concomitantly in the information technology management (ITM) process of one unit of the biggest and prestigious higher education institution (HEI) in Brazil. Findings: The modeling technique and the CRT should be considered complementary techniques, since applying one does not diminish or exclude the importance of using the other. Results were compared analyzing which dimensions of the process each technique highlighted: strategy, organization, activity/information and resources. Research limitations/implications: A possible limitation of this research is that the experiment was conducted in a single process and the result cannot be generalized to other processes. Practical implications: It may be noted that the main contribution of this study is the presentation of the steps of two techniques for process diagnosis. It is expected that with the reports on diagnoses outcomes, team's assessment and the perception of the managers presented here other improvement teams may use the results of this research as an inspiration to perform process diagnosis, and as basis for decision making to define which technique to use according to the specific needs of process improvement. Originality/value: The paper stands out the comparison of the technique application's outcomes. This study offers valuable insights to the organizations that are interested in restructuring their processes. It delineates many important benefits of such a diagnosis techniques. It also identifies possible pitfalls and recommends guidelines for the successful conduction of process diagnoses initiatives. © Emerald Group Publishing Limited. |
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BPM for change management: Two process diagnosis techniquesBusiness analysisChange managementComparative methodModelingOrganizational changeOrganizational processesPurpose: This paper focuses on organizational change through the business process management approach. While business process modeling permits understanding process activities and their activities with other participants, current reality tree (CRT) technique promotes the identification of process constraints. The purpose of this study is to compare the results from applying both diagnostic techniques, process modeling, using the business process modeling notation, and root cause analysis, using the CRT. Design/methodology/approach: The comparison is made using a pre-experiment in which two teams conducted diagnoses concomitantly in the information technology management (ITM) process of one unit of the biggest and prestigious higher education institution (HEI) in Brazil. Findings: The modeling technique and the CRT should be considered complementary techniques, since applying one does not diminish or exclude the importance of using the other. Results were compared analyzing which dimensions of the process each technique highlighted: strategy, organization, activity/information and resources. Research limitations/implications: A possible limitation of this research is that the experiment was conducted in a single process and the result cannot be generalized to other processes. Practical implications: It may be noted that the main contribution of this study is the presentation of the steps of two techniques for process diagnosis. It is expected that with the reports on diagnoses outcomes, team's assessment and the perception of the managers presented here other improvement teams may use the results of this research as an inspiration to perform process diagnosis, and as basis for decision making to define which technique to use according to the specific needs of process improvement. Originality/value: The paper stands out the comparison of the technique application's outcomes. This study offers valuable insights to the organizations that are interested in restructuring their processes. It delineates many important benefits of such a diagnosis techniques. It also identifies possible pitfalls and recommends guidelines for the successful conduction of process diagnoses initiatives. © Emerald Group Publishing Limited.Business Administration Department, University of Sao Paulo (USP), Ribeirã o PretoIndustrial Engineering and Management, The Sao Paulo State University (UNESP), BauruSociotechnical Systems Research Center, Massachusetts Institute of Technology (MIT), Cambridge, MAIndustrial Engineering and Management, The Sao Paulo State University (UNESP), BauruUniversidade de São Paulo (USP)Universidade Estadual Paulista (Unesp)Sociotechnical Systems Research Center, Massachusetts Institute of Technology (MIT)de Pádua, Silvia Inês Dallavalleda Costa, Janaina Mascarenhas Hornos [UNESP]Segatto, MayaraJúnior, Melchior Aparecido de SouzaJabbour, Charbel José Chiappetta [UNESP]2018-12-11T17:24:26Z2018-12-11T17:24:26Z2014-01-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article247-271application/pdfhttp://dx.doi.org/10.1108/BPMJ-03-2013-0039Business Process Management Journal, v. 20, n. 2, p. 247-271, 2014.1463-7154http://hdl.handle.net/11449/17720110.1108/BPMJ-03-2013-00392-s2.0-849004241692-s2.0-84900424169.pdfScopusreponame:Repositório Institucional da UNESPinstname:Universidade Estadual Paulista (UNESP)instacron:UNESPengBusiness Process Management Journal0,465info:eu-repo/semantics/openAccess2023-12-05T06:16:45Zoai:repositorio.unesp.br:11449/177201Repositório InstitucionalPUBhttp://repositorio.unesp.br/oai/requestopendoar:29462023-12-05T06:16:45Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)false |
dc.title.none.fl_str_mv |
BPM for change management: Two process diagnosis techniques |
title |
BPM for change management: Two process diagnosis techniques |
spellingShingle |
BPM for change management: Two process diagnosis techniques de Pádua, Silvia Inês Dallavalle Business analysis Change management Comparative method Modeling Organizational change Organizational processes |
title_short |
BPM for change management: Two process diagnosis techniques |
title_full |
BPM for change management: Two process diagnosis techniques |
title_fullStr |
BPM for change management: Two process diagnosis techniques |
title_full_unstemmed |
BPM for change management: Two process diagnosis techniques |
title_sort |
BPM for change management: Two process diagnosis techniques |
author |
de Pádua, Silvia Inês Dallavalle |
author_facet |
de Pádua, Silvia Inês Dallavalle da Costa, Janaina Mascarenhas Hornos [UNESP] Segatto, Mayara Júnior, Melchior Aparecido de Souza Jabbour, Charbel José Chiappetta [UNESP] |
author_role |
author |
author2 |
da Costa, Janaina Mascarenhas Hornos [UNESP] Segatto, Mayara Júnior, Melchior Aparecido de Souza Jabbour, Charbel José Chiappetta [UNESP] |
author2_role |
author author author author |
dc.contributor.none.fl_str_mv |
Universidade de São Paulo (USP) Universidade Estadual Paulista (Unesp) Sociotechnical Systems Research Center, Massachusetts Institute of Technology (MIT) |
dc.contributor.author.fl_str_mv |
de Pádua, Silvia Inês Dallavalle da Costa, Janaina Mascarenhas Hornos [UNESP] Segatto, Mayara Júnior, Melchior Aparecido de Souza Jabbour, Charbel José Chiappetta [UNESP] |
dc.subject.por.fl_str_mv |
Business analysis Change management Comparative method Modeling Organizational change Organizational processes |
topic |
Business analysis Change management Comparative method Modeling Organizational change Organizational processes |
description |
Purpose: This paper focuses on organizational change through the business process management approach. While business process modeling permits understanding process activities and their activities with other participants, current reality tree (CRT) technique promotes the identification of process constraints. The purpose of this study is to compare the results from applying both diagnostic techniques, process modeling, using the business process modeling notation, and root cause analysis, using the CRT. Design/methodology/approach: The comparison is made using a pre-experiment in which two teams conducted diagnoses concomitantly in the information technology management (ITM) process of one unit of the biggest and prestigious higher education institution (HEI) in Brazil. Findings: The modeling technique and the CRT should be considered complementary techniques, since applying one does not diminish or exclude the importance of using the other. Results were compared analyzing which dimensions of the process each technique highlighted: strategy, organization, activity/information and resources. Research limitations/implications: A possible limitation of this research is that the experiment was conducted in a single process and the result cannot be generalized to other processes. Practical implications: It may be noted that the main contribution of this study is the presentation of the steps of two techniques for process diagnosis. It is expected that with the reports on diagnoses outcomes, team's assessment and the perception of the managers presented here other improvement teams may use the results of this research as an inspiration to perform process diagnosis, and as basis for decision making to define which technique to use according to the specific needs of process improvement. Originality/value: The paper stands out the comparison of the technique application's outcomes. This study offers valuable insights to the organizations that are interested in restructuring their processes. It delineates many important benefits of such a diagnosis techniques. It also identifies possible pitfalls and recommends guidelines for the successful conduction of process diagnoses initiatives. © Emerald Group Publishing Limited. |
publishDate |
2014 |
dc.date.none.fl_str_mv |
2014-01-01 2018-12-11T17:24:26Z 2018-12-11T17:24:26Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://dx.doi.org/10.1108/BPMJ-03-2013-0039 Business Process Management Journal, v. 20, n. 2, p. 247-271, 2014. 1463-7154 http://hdl.handle.net/11449/177201 10.1108/BPMJ-03-2013-0039 2-s2.0-84900424169 2-s2.0-84900424169.pdf |
url |
http://dx.doi.org/10.1108/BPMJ-03-2013-0039 http://hdl.handle.net/11449/177201 |
identifier_str_mv |
Business Process Management Journal, v. 20, n. 2, p. 247-271, 2014. 1463-7154 10.1108/BPMJ-03-2013-0039 2-s2.0-84900424169 2-s2.0-84900424169.pdf |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Business Process Management Journal 0,465 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
247-271 application/pdf |
dc.source.none.fl_str_mv |
Scopus reponame:Repositório Institucional da UNESP instname:Universidade Estadual Paulista (UNESP) instacron:UNESP |
instname_str |
Universidade Estadual Paulista (UNESP) |
instacron_str |
UNESP |
institution |
UNESP |
reponame_str |
Repositório Institucional da UNESP |
collection |
Repositório Institucional da UNESP |
repository.name.fl_str_mv |
Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP) |
repository.mail.fl_str_mv |
|
_version_ |
1799965177867665408 |