New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selection

Detalhes bibliográficos
Autor(a) principal: Porto De Lima, Byanca [UNESP]
Data de Publicação: 2022
Outros Autores: Da Silva, Aneirson Francisco [UNESP], Marins, Fernando Augusto Silva [UNESP]
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Institucional da UNESP
Texto Completo: http://dx.doi.org/10.3233/JIFS-201739
http://hdl.handle.net/11449/234338
Resumo: This paper presents a new hybrid decision-making support method (New Hesitant Fuzzy AHP-QFD-PROMETHEE II Method), which jointly uses the Analytic Hierarchy Process (AHP), the Quality Function Deployment (QFD) and the Preference Ranking Method for Enrichment Evaluation (PROMETHEE II), as well as the Hesitant Fuzzy Linguistic Term Sets (HFLTS) to capture hesitation and aggregate divergent opinions from different experts. A real application of the new method to a packaging design selection problem for an automotive company is described, finding that AHP assisted in determining the importance of QFD's customer requirements (CRs) and PROMETHEE II was used to select the best packaging design. With this same problem, for the purpose of validating the proposed method, a comparative analysis was made with the use of the Hesitant Fuzzy AHP-QFD-TOPSIS method and also with the traditional AHP-QFD-PROMETHEE method, which makes it impossible to capture the hesitation of decision makers. The result showed similarity in the rankings of design alternatives found in the three methods application. The proposed method proved advantageous for solving problems that can generally be solved with the QFD House of Quality but have serious difficulties when decision makers have divergent opinions and hesitate in evaluating criteria and alternatives.
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spelling New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selectionAHPDecision making problemhesitant fuzzyhesitant fuzzy linguistic term setshouse of qualityPROMETHEEThis paper presents a new hybrid decision-making support method (New Hesitant Fuzzy AHP-QFD-PROMETHEE II Method), which jointly uses the Analytic Hierarchy Process (AHP), the Quality Function Deployment (QFD) and the Preference Ranking Method for Enrichment Evaluation (PROMETHEE II), as well as the Hesitant Fuzzy Linguistic Term Sets (HFLTS) to capture hesitation and aggregate divergent opinions from different experts. A real application of the new method to a packaging design selection problem for an automotive company is described, finding that AHP assisted in determining the importance of QFD's customer requirements (CRs) and PROMETHEE II was used to select the best packaging design. With this same problem, for the purpose of validating the proposed method, a comparative analysis was made with the use of the Hesitant Fuzzy AHP-QFD-TOPSIS method and also with the traditional AHP-QFD-PROMETHEE method, which makes it impossible to capture the hesitation of decision makers. The result showed similarity in the rankings of design alternatives found in the three methods application. The proposed method proved advantageous for solving problems that can generally be solved with the QFD House of Quality but have serious difficulties when decision makers have divergent opinions and hesitate in evaluating criteria and alternatives.Sao Paulo State University Campus of Guaratingueta, SPSao Paulo State University Campus of Guaratingueta, SPUniversidade Estadual Paulista (UNESP)Porto De Lima, Byanca [UNESP]Da Silva, Aneirson Francisco [UNESP]Marins, Fernando Augusto Silva [UNESP]2022-05-01T16:02:25Z2022-05-01T16:02:25Z2022-01-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article2881-2897http://dx.doi.org/10.3233/JIFS-201739Journal of Intelligent and Fuzzy Systems, v. 42, n. 4, p. 2881-2897, 2022.1875-89671064-1246http://hdl.handle.net/11449/23433810.3233/JIFS-2017392-s2.0-85127393170Scopusreponame:Repositório Institucional da UNESPinstname:Universidade Estadual Paulista (UNESP)instacron:UNESPengJournal of Intelligent and Fuzzy Systemsinfo:eu-repo/semantics/openAccess2024-07-02T17:37:05Zoai:repositorio.unesp.br:11449/234338Repositório InstitucionalPUBhttp://repositorio.unesp.br/oai/requestopendoar:29462024-08-05T15:50:17.717885Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)false
dc.title.none.fl_str_mv New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selection
title New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selection
spellingShingle New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selection
Porto De Lima, Byanca [UNESP]
AHP
Decision making problem
hesitant fuzzy
hesitant fuzzy linguistic term sets
house of quality
PROMETHEE
title_short New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selection
title_full New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selection
title_fullStr New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selection
title_full_unstemmed New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selection
title_sort New hybrid AHP-QFD-PROMETHEE decision-making support method in the hesitant fuzzy environment: An application in packaging design selection
author Porto De Lima, Byanca [UNESP]
author_facet Porto De Lima, Byanca [UNESP]
Da Silva, Aneirson Francisco [UNESP]
Marins, Fernando Augusto Silva [UNESP]
author_role author
author2 Da Silva, Aneirson Francisco [UNESP]
Marins, Fernando Augusto Silva [UNESP]
author2_role author
author
dc.contributor.none.fl_str_mv Universidade Estadual Paulista (UNESP)
dc.contributor.author.fl_str_mv Porto De Lima, Byanca [UNESP]
Da Silva, Aneirson Francisco [UNESP]
Marins, Fernando Augusto Silva [UNESP]
dc.subject.por.fl_str_mv AHP
Decision making problem
hesitant fuzzy
hesitant fuzzy linguistic term sets
house of quality
PROMETHEE
topic AHP
Decision making problem
hesitant fuzzy
hesitant fuzzy linguistic term sets
house of quality
PROMETHEE
description This paper presents a new hybrid decision-making support method (New Hesitant Fuzzy AHP-QFD-PROMETHEE II Method), which jointly uses the Analytic Hierarchy Process (AHP), the Quality Function Deployment (QFD) and the Preference Ranking Method for Enrichment Evaluation (PROMETHEE II), as well as the Hesitant Fuzzy Linguistic Term Sets (HFLTS) to capture hesitation and aggregate divergent opinions from different experts. A real application of the new method to a packaging design selection problem for an automotive company is described, finding that AHP assisted in determining the importance of QFD's customer requirements (CRs) and PROMETHEE II was used to select the best packaging design. With this same problem, for the purpose of validating the proposed method, a comparative analysis was made with the use of the Hesitant Fuzzy AHP-QFD-TOPSIS method and also with the traditional AHP-QFD-PROMETHEE method, which makes it impossible to capture the hesitation of decision makers. The result showed similarity in the rankings of design alternatives found in the three methods application. The proposed method proved advantageous for solving problems that can generally be solved with the QFD House of Quality but have serious difficulties when decision makers have divergent opinions and hesitate in evaluating criteria and alternatives.
publishDate 2022
dc.date.none.fl_str_mv 2022-05-01T16:02:25Z
2022-05-01T16:02:25Z
2022-01-01
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://dx.doi.org/10.3233/JIFS-201739
Journal of Intelligent and Fuzzy Systems, v. 42, n. 4, p. 2881-2897, 2022.
1875-8967
1064-1246
http://hdl.handle.net/11449/234338
10.3233/JIFS-201739
2-s2.0-85127393170
url http://dx.doi.org/10.3233/JIFS-201739
http://hdl.handle.net/11449/234338
identifier_str_mv Journal of Intelligent and Fuzzy Systems, v. 42, n. 4, p. 2881-2897, 2022.
1875-8967
1064-1246
10.3233/JIFS-201739
2-s2.0-85127393170
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Journal of Intelligent and Fuzzy Systems
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 2881-2897
dc.source.none.fl_str_mv Scopus
reponame:Repositório Institucional da UNESP
instname:Universidade Estadual Paulista (UNESP)
instacron:UNESP
instname_str Universidade Estadual Paulista (UNESP)
instacron_str UNESP
institution UNESP
reponame_str Repositório Institucional da UNESP
collection Repositório Institucional da UNESP
repository.name.fl_str_mv Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)
repository.mail.fl_str_mv
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