Estudo exploratório da integração de processos em uma instituição pública de ensino superior a partir das funcionalidades de um sistema de gestão de processos de negócio

• Autor(a) principal: Aires, Debora Barbosa [UNESP]
• Data de Publicação: 2015
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://hdl.handle.net/11449/132516; http://www.athena.biblioteca.unesp.br/exlibris/bd/cathedra/18-12-2015/000854374.pdf
• topic: Sistemas de suporte de decisão; Gestão de negócios; Administração pública; Ensino superior; Universidades e faculdades; Decision support systems

The integration of enterprise systems is important and necessary for the technical realizatino of business processes. Difficulties (technical and cost) to make integrated management systems (ERPs) adhering to processes and organizational dynamics lead organizations to live with systems from various manufacturers with little or no integration between them. This difficulty can become even worse in the case of public organizations. One option for the challenge can be provided by the concept of Business Process Management (BPM), which aims to provide conceptual basis for aligning business processes with organizational goals. This work from the need to know the implications that the concept behind the Implementation and Process management Systems based on BPM, as AtosBPM, have for the integration processes in organizations. To this end it was made an exploratory study using a specific process in a public institution of higher education in the state of São Paulo. The choice of the institution wa motivated by the ease access to your data and it does not have an integrated management system. It was used the philosophy of continuous improvement of business processes and a computational tool to design the process analyzed based on the BPM concept. It has generated an optimization proposal of the reporting process, with which it can be concluded that process modeling and optimization based on the BPM can be used to integrate business processes in a different way from conventional. These possibilities can either lead managers to make small adjustmentes in their systems building bridges linking nonintegrated systems rather than making broader change, like to get around limitations of budgetary resources, for example, to improve the integration of its processes. Therefore, the efficiency and effectiveness of these improvements depend on the approaches used to justify them