Avaliação do conhecimento e do grau de satisfação dos usuários em relação à estratégia de saúde da família no município de Pedregulho-SP

• Autor(a) principal: Ferreira, Valéria Beghelli [UNESP]
• Data de Publicação: 2014
• Tipo de documento: Tese
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://hdl.handle.net/11449/123346; http://www.athena.biblioteca.unesp.br/exlibris/bd/cathedra/24-04-2015/000821500.pdf
• topic: Programa Saúde da Família (Brasil); Serviço social; Politica de saúde - Brasil; Serviços de saúde pública - São Paulo (Estado); Educação sanitária; Assistência social - Aspectos políticos; Família - Saúde e higiene; Politicas publicas; Social service

When thinking about a job inserted within the public sector, it cannot dispense with a reflection on the historical process of public policies the development of the public health system, its implementation and organization, access opportunities, working conditions and professional the social characteristics of the population attended. With the purpose of carrying out the reorganization of the health care practice today, defined not as a program but as a strategy of the present Public Health Policy, Estratégia da Saúde da Familia - ESF (the Family Health Strategy - FHS) changes the paradigm of care model assisting character individual and essentially biological, to a model of family -centered care and actions of health promotion and hazard prevention. Therefore, one of the assumptions of this work is to explain if people feel satisfied or not, because they understand the whole process of changes in order to make and care for the health or, if they show satisfaction by passivity, yet sustained in understanding the public service as welfare and charity. In order to it, this study aimed to identify and evaluate the knowledge and degree of user‟s satisfaction in relation to the Estratégia da Saúde da Família, in the city Pedregulho / SP, as a vehicle of possibilities to explain the various aspects involved in this new model of health care. This work was created using a qualitative and quantitative methodology, with bibliographic review and field research, with a sample unit of 240 families in the area covered by the ESF Unit - Santa Luzia, in the city of Pedregulho / SP. To verify the users' opinion in relation to the Estratégia de Saúde da Família, a questionnaire was applied, containing structured and open questions about knowledge and satisfaction regarding this new model of health care, infrastructure of the unit, access to services, reception and resolution with the care received. According to the results, it was possible to...