A method of evaluating online usability research: A case study of the Itaú Bank site

Bibliographic Details
Main Author: Fernandes, Fabiane Rodrigues [UNESP]
Publication Date: 2013
Other Authors: Paschoarelli, Luis Carlos [UNESP]
Format: Conference object
Language: eng
Source: Repositório Institucional da UNESP
Download full: http://hdl.handle.net/11449/227284
Summary: Through an assessment of the Itaú Bank website, this paper presents a methodology, based on ISO 9241 (NBR 9241-11:2002), to evaluate the effectiveness and efficiency of and satisfaction with online usability research. The final data were calculated as percentages based on score scale of SUS (ALBERT & TULLIS, 2008). Eight individuals participated in this study. Three were women and five were men, and their average age was 31 years. The results indicate that the interaction with the interface is satisfactory, but its efficacy must be improved. This paper also presents a simple method of measuring the level of performance of the interface. © 2013 IADIS.
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spelling A method of evaluating online usability research: A case study of the Itaú Bank siteEvaluatingHCIMethodUsabilityThrough an assessment of the Itaú Bank website, this paper presents a methodology, based on ISO 9241 (NBR 9241-11:2002), to evaluate the effectiveness and efficiency of and satisfaction with online usability research. The final data were calculated as percentages based on score scale of SUS (ALBERT & TULLIS, 2008). Eight individuals participated in this study. Three were women and five were men, and their average age was 31 years. The results indicate that the interaction with the interface is satisfactory, but its efficacy must be improved. This paper also presents a simple method of measuring the level of performance of the interface. © 2013 IADIS.PPGDesign - Pós Graduação em Design UNESP, BauruPPGDesign - Pós Graduação em Design UNESP, BauruUniversidade Estadual Paulista (UNESP)Fernandes, Fabiane Rodrigues [UNESP]Paschoarelli, Luis Carlos [UNESP]2022-04-29T07:12:24Z2022-04-29T07:12:24Z2013-10-25info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/conferenceObject235-239Proceedings of the IADIS International Conferences - Interfaces and Human Computer Interaction 2013, IHCI 2013 and Game and Entertainment Technologies 2013, GET 2013, p. 235-239.http://hdl.handle.net/11449/2272842-s2.0-84886939717Scopusreponame:Repositório Institucional da UNESPinstname:Universidade Estadual Paulista (UNESP)instacron:UNESPengProceedings of the IADIS International Conferences - Interfaces and Human Computer Interaction 2013, IHCI 2013 and Game and Entertainment Technologies 2013, GET 2013info:eu-repo/semantics/openAccess2024-04-17T18:29:18Zoai:repositorio.unesp.br:11449/227284Repositório InstitucionalPUBhttp://repositorio.unesp.br/oai/requestopendoar:29462024-04-17T18:29:18Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)false
dc.title.none.fl_str_mv A method of evaluating online usability research: A case study of the Itaú Bank site
title A method of evaluating online usability research: A case study of the Itaú Bank site
spellingShingle A method of evaluating online usability research: A case study of the Itaú Bank site
Fernandes, Fabiane Rodrigues [UNESP]
Evaluating
HCI
Method
Usability
title_short A method of evaluating online usability research: A case study of the Itaú Bank site
title_full A method of evaluating online usability research: A case study of the Itaú Bank site
title_fullStr A method of evaluating online usability research: A case study of the Itaú Bank site
title_full_unstemmed A method of evaluating online usability research: A case study of the Itaú Bank site
title_sort A method of evaluating online usability research: A case study of the Itaú Bank site
author Fernandes, Fabiane Rodrigues [UNESP]
author_facet Fernandes, Fabiane Rodrigues [UNESP]
Paschoarelli, Luis Carlos [UNESP]
author_role author
author2 Paschoarelli, Luis Carlos [UNESP]
author2_role author
dc.contributor.none.fl_str_mv Universidade Estadual Paulista (UNESP)
dc.contributor.author.fl_str_mv Fernandes, Fabiane Rodrigues [UNESP]
Paschoarelli, Luis Carlos [UNESP]
dc.subject.por.fl_str_mv Evaluating
HCI
Method
Usability
topic Evaluating
HCI
Method
Usability
description Through an assessment of the Itaú Bank website, this paper presents a methodology, based on ISO 9241 (NBR 9241-11:2002), to evaluate the effectiveness and efficiency of and satisfaction with online usability research. The final data were calculated as percentages based on score scale of SUS (ALBERT & TULLIS, 2008). Eight individuals participated in this study. Three were women and five were men, and their average age was 31 years. The results indicate that the interaction with the interface is satisfactory, but its efficacy must be improved. This paper also presents a simple method of measuring the level of performance of the interface. © 2013 IADIS.
publishDate 2013
dc.date.none.fl_str_mv 2013-10-25
2022-04-29T07:12:24Z
2022-04-29T07:12:24Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/conferenceObject
format conferenceObject
status_str publishedVersion
dc.identifier.uri.fl_str_mv Proceedings of the IADIS International Conferences - Interfaces and Human Computer Interaction 2013, IHCI 2013 and Game and Entertainment Technologies 2013, GET 2013, p. 235-239.
http://hdl.handle.net/11449/227284
2-s2.0-84886939717
identifier_str_mv Proceedings of the IADIS International Conferences - Interfaces and Human Computer Interaction 2013, IHCI 2013 and Game and Entertainment Technologies 2013, GET 2013, p. 235-239.
2-s2.0-84886939717
url http://hdl.handle.net/11449/227284
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Proceedings of the IADIS International Conferences - Interfaces and Human Computer Interaction 2013, IHCI 2013 and Game and Entertainment Technologies 2013, GET 2013
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 235-239
dc.source.none.fl_str_mv Scopus
reponame:Repositório Institucional da UNESP
instname:Universidade Estadual Paulista (UNESP)
instacron:UNESP
instname_str Universidade Estadual Paulista (UNESP)
instacron_str UNESP
institution UNESP
reponame_str Repositório Institucional da UNESP
collection Repositório Institucional da UNESP
repository.name.fl_str_mv Repositório Institucional da UNESP - Universidade Estadual Paulista (UNESP)
repository.mail.fl_str_mv
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