A visão do usuário sobre o serviço público odontológico e a autopercepção em saúde bucal

• Autor(a) principal: Ayach, Carlos [UNESP]
• Data de Publicação: 2015
• Tipo de documento: Tese
• Idioma: por
• Título da fonte: Repositório Institucional da UNESP
• Texto Completo: http://hdl.handle.net/11449/123926; http://www.athena.biblioteca.unesp.br/exlibris/bd/cathedra/20-05-2015/000829045.pdf
• topic: Sistema Único de Saúde (Brasil); Percepção; Saúde bucal; Oral Health

The user's opinion in assessing the quality of health services is an important tool in public management. The aim of this study was to analyze the users' satisfaction with dental services in the Public Health System and self-perception of oral health status. This is a survey-type cross-sectional study, part of a multicenter study conducted in three municipalities in Brazil. Data collection was in the city of Aquidauana, MS, in 2013, given to the calculation of the total sample of the adult population in the study area, with a prevalence of 50% satisfied with the services provided. We interviewed 390 users in dental treatment in primary care from the public network, using an adapted form of the instruments of the Ministry of Health, proposed for the National Program of Health Services Evaluation (PNASS) and Access Improvement Programme and quality (PMAQ). The exclusion criteria were considered users who would hold the first consultation, to submit any failure to respond to the instrument, and children under 18 years.From the total respondents, 73% were women; 47.2% aged 20-39 years; 56.4% were in dental treatment; 26.9% sought pain of reason. As to the satisfaction of the service provided in relation to access, 97.7% were satisfied with the way they were received in the health unity; 75.1% said that there was no delay in appointing the first visit; 94.1% were satisfied with the scheduling time; 79% said that consultation was marked by order of arrival; 77.2% considered that the distance from home to the office was short; 24% were referred to specialized service and of these, 88% were scheduled, and 66.7% were satisfied to have scheduled in the specialized service. Regarding humanization, 55.6% said that the care given by the oral health team was very good; 96.4% were satisfied with the service provided; whereas 96.9% considered...