Assessing momentary user experience with conversational agents using an electroencephalography device
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca de teses e dissertações da Universidade de Passo Fundo (BDTD UPF) |
Texto Completo: | http://tede.upf.br:8080/jspui/handle/tede/1910 |
Resumo: | All User Experience aspects can play a part in eliciting feelings about a certain product. Momentary UX refers to any changes of feelings during the interaction at the moment it happens. To be able to evaluate Momentary UX, electrophysiological measures have been used. The aim of this study is to compare Momentary UX episodes while participants interacted with different conversational agents. Thirty-six participants of both genders were divided into three groups to perform the same tasks. First group was the control group using Google's search engine in oogle's Chrome browser; the second group used Google's Assistant using keyboard and the third used Google's Assistant using voice commands. An Emotiv Insight device and UX questionnaires were used to collect data. The results between groups from both the electroencephalogram and questionnaires were consistent and differences were discussed. There was difference in the user's Momentary UX regarding their excitement levels collected by the EEG when they were interacting with conversational agents by voice. The main contribution is using electroencephalography as a instrument to measure Momentary UX and inferring that the interaction using voice shows emotional particularities. |
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De Marchi, Ana Carolina Bertoletti73750220034http://lattes.cnpq.br/418055788673594401943445095http://lattes.cnpq.br/1199313791862154Brock, Laís Andressa2020-10-26T20:49:49Z2020-03-23BROCK, Laís Andressa. Assessing momentary user experience with conversational agents using an electroencephalography device. 2020. 53 f. Dissertação (Mestrado em Computação Aplicada) - Universidade de Passo Fundo, Passo Fundo, RS, 2020http://tede.upf.br:8080/jspui/handle/tede/1910All User Experience aspects can play a part in eliciting feelings about a certain product. Momentary UX refers to any changes of feelings during the interaction at the moment it happens. To be able to evaluate Momentary UX, electrophysiological measures have been used. The aim of this study is to compare Momentary UX episodes while participants interacted with different conversational agents. Thirty-six participants of both genders were divided into three groups to perform the same tasks. First group was the control group using Google's search engine in oogle's Chrome browser; the second group used Google's Assistant using keyboard and the third used Google's Assistant using voice commands. An Emotiv Insight device and UX questionnaires were used to collect data. The results between groups from both the electroencephalogram and questionnaires were consistent and differences were discussed. There was difference in the user's Momentary UX regarding their excitement levels collected by the EEG when they were interacting with conversational agents by voice. The main contribution is using electroencephalography as a instrument to measure Momentary UX and inferring that the interaction using voice shows emotional particularities.All User Experience aspects can play a part in eliciting feelings about a certain product. Momentary UX refers to any changes of feelings during the interaction at the moment it happens. To be able to evaluate Momentary UX, electrophysiological measures have been used. The aim of this study is to compare Momentary UX episodes while participants interacted with different conversational agents. Thirty-six participants of both genders were divided into three groups to perform the same tasks. First group was the control group using Google's search engine in oogle's Chrome browser; the second group used Google's Assistant using keyboard and the third used Google's Assistant using voice commands. An Emotiv Insight device and UX questionnaires were used to collect data. The results between groups from both the electroencephalogram and questionnaires were consistent and differences were discussed. There was difference in the user's Momentary UX regarding their excitement levels collected by the EEG when they were interacting with conversational agents by voice. The main contribution is using electroencephalography as a instrument to measure Momentary UX and inferring that the interaction using voice shows emotional particularities.Submitted by Aline Rezende (alinerezende@upf.br) on 2020-10-26T20:49:49Z No. of bitstreams: 1 2020LaisAndressaBrock.pdf: 3780712 bytes, checksum: ea561ec1c4e50e630d4741fc709908d6 (MD5)Made available in DSpace on 2020-10-26T20:49:49Z (GMT). No. of bitstreams: 1 2020LaisAndressaBrock.pdf: 3780712 bytes, checksum: ea561ec1c4e50e630d4741fc709908d6 (MD5) Previous issue date: 2020-03-23application/pdfporUniversidade de Passo FundoPrograma de Pós-Graduação em Computação AplicadaUPFBrasilInstituto de Ciências Exatas e Geociências – ICEGServiços de informaçãoEletroencefalografiaCIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAOAssessing momentary user experience with conversational agents using an electroencephalography deviceAssessing momentary user experience with conversational agents using an electroencephalography deviceinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesis-70926567600265482650050060061067264934210586263671711205811204509info:eu-repo/semantics/openAccessreponame:Biblioteca de teses e dissertações da Universidade de Passo Fundo (BDTD UPF)instname:Universidade de Passo Fundo (UPF)instacron:UPFORIGINAL2020LaisAndressaBrock.pdf2020LaisAndressaBrock.pdfapplication/pdf3780712http://tede.upf.br:8080/jspui/bitstream/tede/1910/2/2020LaisAndressaBrock.pdfea561ec1c4e50e630d4741fc709908d6MD52LICENSElicense.txtlicense.txttext/plain; charset=utf-82165http://tede.upf.br:8080/jspui/bitstream/tede/1910/1/license.txtbd3efa91386c1718a7f26a329fdcb468MD51tede/19102021-12-02 15:30:18.622oai:tede.upf.br: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Biblioteca Digital de Teses e DissertaçõesPUBhttp://tede.upf.br/oai/requestbiblio@upf.br || bio@upf.br || cas@upf.br || car@upf.br || lve@upf.br || sar@upf.br || sol@upf.br || upfmundi@upf.br || jucelei@upf.bropendoar:2021-12-02T17:30:18Biblioteca de teses e dissertações da Universidade de Passo Fundo (BDTD UPF) - Universidade de Passo Fundo (UPF)false |
dc.title.por.fl_str_mv |
Assessing momentary user experience with conversational agents using an electroencephalography device |
dc.title.alternative.eng.fl_str_mv |
Assessing momentary user experience with conversational agents using an electroencephalography device |
title |
Assessing momentary user experience with conversational agents using an electroencephalography device |
spellingShingle |
Assessing momentary user experience with conversational agents using an electroencephalography device Brock, Laís Andressa Serviços de informação Eletroencefalografia CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO |
title_short |
Assessing momentary user experience with conversational agents using an electroencephalography device |
title_full |
Assessing momentary user experience with conversational agents using an electroencephalography device |
title_fullStr |
Assessing momentary user experience with conversational agents using an electroencephalography device |
title_full_unstemmed |
Assessing momentary user experience with conversational agents using an electroencephalography device |
title_sort |
Assessing momentary user experience with conversational agents using an electroencephalography device |
author |
Brock, Laís Andressa |
author_facet |
Brock, Laís Andressa |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
De Marchi, Ana Carolina Bertoletti |
dc.contributor.advisor1ID.fl_str_mv |
73750220034 |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/4180557886735944 |
dc.contributor.authorID.fl_str_mv |
01943445095 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/1199313791862154 |
dc.contributor.author.fl_str_mv |
Brock, Laís Andressa |
contributor_str_mv |
De Marchi, Ana Carolina Bertoletti |
dc.subject.por.fl_str_mv |
Serviços de informação Eletroencefalografia |
topic |
Serviços de informação Eletroencefalografia CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO |
dc.subject.cnpq.fl_str_mv |
CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO |
description |
All User Experience aspects can play a part in eliciting feelings about a certain product. Momentary UX refers to any changes of feelings during the interaction at the moment it happens. To be able to evaluate Momentary UX, electrophysiological measures have been used. The aim of this study is to compare Momentary UX episodes while participants interacted with different conversational agents. Thirty-six participants of both genders were divided into three groups to perform the same tasks. First group was the control group using Google's search engine in oogle's Chrome browser; the second group used Google's Assistant using keyboard and the third used Google's Assistant using voice commands. An Emotiv Insight device and UX questionnaires were used to collect data. The results between groups from both the electroencephalogram and questionnaires were consistent and differences were discussed. There was difference in the user's Momentary UX regarding their excitement levels collected by the EEG when they were interacting with conversational agents by voice. The main contribution is using electroencephalography as a instrument to measure Momentary UX and inferring that the interaction using voice shows emotional particularities. |
publishDate |
2020 |
dc.date.accessioned.fl_str_mv |
2020-10-26T20:49:49Z |
dc.date.issued.fl_str_mv |
2020-03-23 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
BROCK, Laís Andressa. Assessing momentary user experience with conversational agents using an electroencephalography device. 2020. 53 f. Dissertação (Mestrado em Computação Aplicada) - Universidade de Passo Fundo, Passo Fundo, RS, 2020 |
dc.identifier.uri.fl_str_mv |
http://tede.upf.br:8080/jspui/handle/tede/1910 |
identifier_str_mv |
BROCK, Laís Andressa. Assessing momentary user experience with conversational agents using an electroencephalography device. 2020. 53 f. Dissertação (Mestrado em Computação Aplicada) - Universidade de Passo Fundo, Passo Fundo, RS, 2020 |
url |
http://tede.upf.br:8080/jspui/handle/tede/1910 |
dc.language.iso.fl_str_mv |
por |
language |
por |
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-709265676002654826 |
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500 500 600 |
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6106726493421058626 |
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3671711205811204509 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
dc.publisher.none.fl_str_mv |
Universidade de Passo Fundo |
dc.publisher.program.fl_str_mv |
Programa de Pós-Graduação em Computação Aplicada |
dc.publisher.initials.fl_str_mv |
UPF |
dc.publisher.country.fl_str_mv |
Brasil |
dc.publisher.department.fl_str_mv |
Instituto de Ciências Exatas e Geociências – ICEG |
publisher.none.fl_str_mv |
Universidade de Passo Fundo |
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