Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio
Autor(a) principal: | |
---|---|
Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações do Mackenzie |
Texto Completo: | https://dspace.mackenzie.br/handle/10899/28510 |
Resumo: | Subject: This work aims to present strategies for solving the problem faced by Aluminis on how to obtain, in a traditional company, the necessary attention to strategic issues related to the operationalization, participative management and culture of Corporate Risk Management for generation of shareholder value. Application: The analysis of the Company’s Corporate Risk management maturity, supported by interviews with the main managers of the Corporate Risk Management area and the special ized literature on this topic, revealed the need to review the main concerns regarding this issue, making it possible to start the intervention, with actions that reformulated the arrangement of points of attention in the process, in search of the desired evolution. Innovation: The diagnosis resulted in the direction of solutions for process innovations, considering mainly the sector in which the company operates, since it aggregates the development of the Corporate Risk Management methodology and its acculturation, including the risks related to the company strategy. Impact: This work is expected to help improve the company’s corporate risk management, by increasing its level of maturity, helping to mitigate the risks to which it is exposed, significantly increasing the participation of all employees and leadership in its daily management, as well as the synergy between the company’s strategic planning, the generation of shareholder value and a more mature Corporate Risk Management. Complexity: The main challenge faced in this work considers the engagement of all company employees, since it involves not only changes in processes and methodologies, but mainly in the company’s culture. The tone of leadership is of great importance for the success of the work, but without the active participation of all employees, corporate risk management becomes inefficient. Method and procedures: The methodology for solving problems and taking advantage of opportunities proposed by Marcondes, Miguel, Franklin and Perez (2017) was adopted. It started with the understanding of the problem, followed by its diagnosis, which led to the proposed solutions. |
id |
UPM_6ca85b9aa30fa8fe014276a8ffed54e0 |
---|---|
oai_identifier_str |
oai:dspace.mackenzie.br:10899/28510 |
network_acronym_str |
UPM |
network_name_str |
Biblioteca Digital de Teses e Dissertações do Mackenzie |
repository_id_str |
10277 |
spelling |
http://lattes.cnpq.br/6835364943868036Nagashi, Bruna ColantonioCaldeira, Adilsonhttp://lattes.cnpq.br/68396732208169262021-12-15T19:40:45Z2021-12-15T19:40:45Z2021-02-10Subject: This work aims to present strategies for solving the problem faced by Aluminis on how to obtain, in a traditional company, the necessary attention to strategic issues related to the operationalization, participative management and culture of Corporate Risk Management for generation of shareholder value. Application: The analysis of the Company’s Corporate Risk management maturity, supported by interviews with the main managers of the Corporate Risk Management area and the special ized literature on this topic, revealed the need to review the main concerns regarding this issue, making it possible to start the intervention, with actions that reformulated the arrangement of points of attention in the process, in search of the desired evolution. Innovation: The diagnosis resulted in the direction of solutions for process innovations, considering mainly the sector in which the company operates, since it aggregates the development of the Corporate Risk Management methodology and its acculturation, including the risks related to the company strategy. Impact: This work is expected to help improve the company’s corporate risk management, by increasing its level of maturity, helping to mitigate the risks to which it is exposed, significantly increasing the participation of all employees and leadership in its daily management, as well as the synergy between the company’s strategic planning, the generation of shareholder value and a more mature Corporate Risk Management. Complexity: The main challenge faced in this work considers the engagement of all company employees, since it involves not only changes in processes and methodologies, but mainly in the company’s culture. The tone of leadership is of great importance for the success of the work, but without the active participation of all employees, corporate risk management becomes inefficient. Method and procedures: The methodology for solving problems and taking advantage of opportunities proposed by Marcondes, Miguel, Franklin and Perez (2017) was adopted. It started with the understanding of the problem, followed by its diagnosis, which led to the proposed solutions.Assunto: Este trabalho tem como objetivo apresentar estratégias para a solução do problema enfrentado pela Aluminis de como conseguir, em uma empresa tradicional, a atenção necessária para questões estratégicas relacionadas à operacionalização, gestão participativa e acultura mento da Gestão de Riscos Corporativos para geração de valor aos acionistas. Aplicação: A análise da maturidade de Gestão de Riscos Corporativos da empresa, com apoio de entrevistas com os principais gestores da área de Gestão de Riscos Corporativos e da litera tura especializada nesse tema, revelou a necessidade de revisão das principais preocupações quanto a essa questão, possibilitando iniciar a intervenção, com ações que reformularam a dis posição dos pontos de atenção no processo, em busca da evolução almejada. Inovação: O diagnóstico resultou no direcionamento das soluções para inovações de processos, considerando principalmente o setor de atuação da empresa, uma vez que agrega o desenvolvi mento da metodologia de Gestão de Riscos Corporativos e o seu aculturamento, incluindo os riscos vinculados à estratégia da organização. Impacto: A principal contribuição do projeto está no aprimoramento da gestão de riscos cor porativos da empresa, por meio do aumento de seu nível de maturidade, com mitigação dos riscos aos quais está exposta, ampliando significativamente a participação de todos os colabo radores e dos agentes de liderança na gestão diária desse processo, bem como sua sinergia com o planejamento estratégico, de modo a gerar valor aos acionistas. Complexidade: O principal desafio enfrentado neste trabalho é lidar com a complexidade de mandada pela necessidade de engajamento de todos os colaboradores da empresa, uma vez que envolve não apenas mudanças em processos e metodologias, mas principalmente na cultura organizacional. O tom da liderança é de grande importância para o sucesso do trabalho, porém, sem a participação ativa de todos os colaboradores, a gestão de riscos corporativos torna-se ineficiente. Método e procedimentos: Adotou-se a metodologia de solução de problemas e aproveitamento de oportunidades proposta por Marcondes, Miguel, Franklin e Perez (2017). Principiou-se pelo entendimento do problema, seguido de seu diagnóstico, que conduziu às propostas de solução, formalizadas em um plano de ação, que direciona a intervenção e parametriza a avaliação dos resultados.application/pdfNAGASHI, Bruna Colantonio. Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio. 2021. 55 f. Dissertação (Mestrado Profissional em Administração do Desenvolvimento de Negócios) - Universidade Presbiteriana Mackenzie, São Paulo. 2021.https://dspace.mackenzie.br/handle/10899/28510risk managementbusiness developmentvalue creationstrategyaluminum industryporUniversidade Presbiteriana Mackenziehttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessgestão de riscos corporativosdesenvolvimento de negócioscriação de valorestratégiaindústria de alumínioCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESASAprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínioinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisreponame:Biblioteca Digital de Teses e Dissertações do Mackenzieinstname:Universidade Presbiteriana Mackenzie (MACKENZIE)instacron:MACKENZIEMiguel, Lilian Aparecida Pasquinihttp://lattes.cnpq.br/9330290531104495Oliva, Fábio Lottihttp://lattes.cnpq.br/3955709227280586BrasilCentro de Ciências Sociais e Aplicadas (CCSA)UPMAdministração do Desenvolvimento de NegóciosORIGINALBRUNA COLANTONIO NAGASHI_Versao Final.pdfBRUNA COLANTONIO NAGASHIapplication/pdf1052604https://dspace.mackenzie.br/bitstreams/b8b830d4-125c-4efc-aef7-198257207f90/download835dd579ddb1957ae4b6b9418c15da05MD51CC-LICENSElicense_urlapplication/octet-stream49https://dspace.mackenzie.br/bitstreams/de2bf5b3-d15d-43c2-b609-08452c727924/download4afdbb8c545fd630ea7db775da747b2fMD52license_textapplication/octet-stream0https://dspace.mackenzie.br/bitstreams/9ed9c7c1-7cb8-450c-aec4-45e055b4e89b/downloadd41d8cd98f00b204e9800998ecf8427eMD53license_rdfapplication/octet-stream0https://dspace.mackenzie.br/bitstreams/f973bec4-4551-4c86-9942-1a2d315e7106/downloadd41d8cd98f00b204e9800998ecf8427eMD54LICENSElicense.txttext/plain2108https://dspace.mackenzie.br/bitstreams/901cd135-87f1-4570-9bf1-ebc54c80155d/download1ca4f25d161e955cf4b7a4aa65b8e96eMD55TEXTBRUNA COLANTONIO NAGASHI_Versao Final.pdf.txtBRUNA COLANTONIO NAGASHI_Versao Final.pdf.txtExtracted texttext/plain132388https://dspace.mackenzie.br/bitstreams/f5c73e20-c252-4134-bb3b-35d2a39423a5/downloadc0546d0d9317c67b6725ec934ad7b610MD58THUMBNAILBRUNA COLANTONIO NAGASHI_Versao Final.pdf.jpgBRUNA COLANTONIO NAGASHI_Versao Final.pdf.jpgGenerated Thumbnailimage/jpeg1257https://dspace.mackenzie.br/bitstreams/c2c8839f-2afe-411d-b0f4-781e01ef1a69/downloada33a7e3e56accd705fd0b25e9b9cb9acMD5910899/285102022-03-14 21:18:15.13http://creativecommons.org/licenses/by-nc-nd/4.0/Acesso Abertooai:dspace.mackenzie.br:10899/28510https://dspace.mackenzie.brBiblioteca Digital de Teses e Dissertaçõeshttp://tede.mackenzie.br/jspui/PRIhttps://adelpha-api.mackenzie.br/server/oai/repositorio@mackenzie.br||paola.damato@mackenzie.bropendoar:102772022-03-14T21:18:15Biblioteca Digital de Teses e Dissertações do Mackenzie - Universidade Presbiteriana Mackenzie (MACKENZIE)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 |
dc.title.por.fl_str_mv |
Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio |
title |
Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio |
spellingShingle |
Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio Nagashi, Bruna Colantonio gestão de riscos corporativos desenvolvimento de negócios criação de valor estratégia indústria de alumínio CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS |
title_short |
Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio |
title_full |
Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio |
title_fullStr |
Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio |
title_full_unstemmed |
Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio |
title_sort |
Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio |
author |
Nagashi, Bruna Colantonio |
author_facet |
Nagashi, Bruna Colantonio |
author_role |
author |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/6835364943868036 |
dc.contributor.author.fl_str_mv |
Nagashi, Bruna Colantonio |
dc.contributor.advisor1.fl_str_mv |
Caldeira, Adilson |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/6839673220816926 |
contributor_str_mv |
Caldeira, Adilson |
dc.subject.por.fl_str_mv |
gestão de riscos corporativos desenvolvimento de negócios criação de valor estratégia indústria de alumínio |
topic |
gestão de riscos corporativos desenvolvimento de negócios criação de valor estratégia indústria de alumínio CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS |
dc.subject.cnpq.fl_str_mv |
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS |
description |
Subject: This work aims to present strategies for solving the problem faced by Aluminis on how to obtain, in a traditional company, the necessary attention to strategic issues related to the operationalization, participative management and culture of Corporate Risk Management for generation of shareholder value. Application: The analysis of the Company’s Corporate Risk management maturity, supported by interviews with the main managers of the Corporate Risk Management area and the special ized literature on this topic, revealed the need to review the main concerns regarding this issue, making it possible to start the intervention, with actions that reformulated the arrangement of points of attention in the process, in search of the desired evolution. Innovation: The diagnosis resulted in the direction of solutions for process innovations, considering mainly the sector in which the company operates, since it aggregates the development of the Corporate Risk Management methodology and its acculturation, including the risks related to the company strategy. Impact: This work is expected to help improve the company’s corporate risk management, by increasing its level of maturity, helping to mitigate the risks to which it is exposed, significantly increasing the participation of all employees and leadership in its daily management, as well as the synergy between the company’s strategic planning, the generation of shareholder value and a more mature Corporate Risk Management. Complexity: The main challenge faced in this work considers the engagement of all company employees, since it involves not only changes in processes and methodologies, but mainly in the company’s culture. The tone of leadership is of great importance for the success of the work, but without the active participation of all employees, corporate risk management becomes inefficient. Method and procedures: The methodology for solving problems and taking advantage of opportunities proposed by Marcondes, Miguel, Franklin and Perez (2017) was adopted. It started with the understanding of the problem, followed by its diagnosis, which led to the proposed solutions. |
publishDate |
2021 |
dc.date.accessioned.fl_str_mv |
2021-12-15T19:40:45Z |
dc.date.available.fl_str_mv |
2021-12-15T19:40:45Z |
dc.date.issued.fl_str_mv |
2021-02-10 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.citation.fl_str_mv |
NAGASHI, Bruna Colantonio. Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio. 2021. 55 f. Dissertação (Mestrado Profissional em Administração do Desenvolvimento de Negócios) - Universidade Presbiteriana Mackenzie, São Paulo. 2021. |
dc.identifier.uri.fl_str_mv |
https://dspace.mackenzie.br/handle/10899/28510 |
identifier_str_mv |
NAGASHI, Bruna Colantonio. Aprimoramento da gestão de riscos corporativos para o desenvolvimento de negócios de uma grande empresa nacional de alumínio. 2021. 55 f. Dissertação (Mestrado Profissional em Administração do Desenvolvimento de Negócios) - Universidade Presbiteriana Mackenzie, São Paulo. 2021. |
url |
https://dspace.mackenzie.br/handle/10899/28510 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
http://creativecommons.org/licenses/by-nc-nd/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
http://creativecommons.org/licenses/by-nc-nd/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Presbiteriana Mackenzie |
publisher.none.fl_str_mv |
Universidade Presbiteriana Mackenzie |
dc.source.none.fl_str_mv |
reponame:Biblioteca Digital de Teses e Dissertações do Mackenzie instname:Universidade Presbiteriana Mackenzie (MACKENZIE) instacron:MACKENZIE |
instname_str |
Universidade Presbiteriana Mackenzie (MACKENZIE) |
instacron_str |
MACKENZIE |
institution |
MACKENZIE |
reponame_str |
Biblioteca Digital de Teses e Dissertações do Mackenzie |
collection |
Biblioteca Digital de Teses e Dissertações do Mackenzie |
bitstream.url.fl_str_mv |
https://dspace.mackenzie.br/bitstreams/b8b830d4-125c-4efc-aef7-198257207f90/download https://dspace.mackenzie.br/bitstreams/de2bf5b3-d15d-43c2-b609-08452c727924/download https://dspace.mackenzie.br/bitstreams/9ed9c7c1-7cb8-450c-aec4-45e055b4e89b/download https://dspace.mackenzie.br/bitstreams/f973bec4-4551-4c86-9942-1a2d315e7106/download https://dspace.mackenzie.br/bitstreams/901cd135-87f1-4570-9bf1-ebc54c80155d/download https://dspace.mackenzie.br/bitstreams/f5c73e20-c252-4134-bb3b-35d2a39423a5/download https://dspace.mackenzie.br/bitstreams/c2c8839f-2afe-411d-b0f4-781e01ef1a69/download |
bitstream.checksum.fl_str_mv |
835dd579ddb1957ae4b6b9418c15da05 4afdbb8c545fd630ea7db775da747b2f d41d8cd98f00b204e9800998ecf8427e d41d8cd98f00b204e9800998ecf8427e 1ca4f25d161e955cf4b7a4aa65b8e96e c0546d0d9317c67b6725ec934ad7b610 a33a7e3e56accd705fd0b25e9b9cb9ac |
bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 MD5 MD5 MD5 MD5 |
repository.name.fl_str_mv |
Biblioteca Digital de Teses e Dissertações do Mackenzie - Universidade Presbiteriana Mackenzie (MACKENZIE) |
repository.mail.fl_str_mv |
repositorio@mackenzie.br||paola.damato@mackenzie.br |
_version_ |
1813820038884360192 |