Estratégias de aprendizagem utilizadas por gerentes no desenvolvimento de suas competências em instituições financeiras pública e privada

• Autor(a) principal: Santoro, Sergio
• Data de Publicação: 2016
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do Mackenzie
• Texto Completo: http://dspace.mackenzie.br/handle/10899/23600
• topic: estratégias de aprendizagem no trabalho; desenvolvimento de competências gerenciais; instituições financeiras pública e privada; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::ADMINISTRACAO DE EMPRESAS

This research has established as the general objective: to identify the learning strategies at work used by managers in the development of their skills in public and private financial institutions. Therefore, two specific objectives have been defined: a) to analyze the learning strategies at work used by managers from different areas of public and private financial institutions; b) to relate the learning strategies at work with the development of managerial skills, comparing managers from public and private financial institutions. The type of methodology used has been the basic interpretative qualitative research, having five managers from the public financial institution and five managers from the private financial institution as the research participants. The data collection was carried out through semi-structured interviews that emphasized the informal learning strategies at work, trying to relate them with managerial skills. The results have indicated that both for the managers interviewed belonging to the public financial institution as for the managers from the private bank, there is a natural preference for the use of the learning strategy interaction and collaboration/search for interpersonal assistance. Learning strategies at work identified by Antonello (2011) can be used by the managers from the public and private financial institutions for the development of the competencies defined by Cheetham and Chivers (1996, 1998, 2005). Most managers interviewed admit that personal or behavioral skills are those which still need more improvement when compared with other professional skills.