A implantação de sistema ERP: um estudo de caso em indústria de autopeças

• Autor(a) principal: Borelli, Gladis
• Data de Publicação: 2014
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações do Mackenzie
• Texto Completo: http://dspace.mackenzie.br/handle/10899/26289
• topic: sistemas de ERP; estratégia de negócios; cultura comportamental; organizacional; aspectos técnicos; business strategy; behavioral; organizational culture; technical aspects; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO::CIENCIAS CONTABEIS

Business competitiveness intensifies day by day and aspects related to new technologies, information systems , processes and business models change at intervals ever smaller , requiring frequent repositioning of companies in relation to new skills and attitudes . The implementation of ERP systems will aim to increase competitiveness by the possibility of data integration , facilitating decision making . This study focuses on the implementation of such systems and has the general objective is to analyze the critical success factors in the implementation of the system cost in the industry Beta auto parts , considering behavioral variables and related deployment techniques . It was adopted as a methodological procedure the method of case study , having used document analysis and interviews for data collection . Module costs in a company plant in Argentina Beta - representatives of strategic, tactical and operational levels who were involved with the implementation of the ERP system were interviewed . Results indicate that strategic positioning in search of competitiveness was crucial to the implementation of system. However, the deployment was considered a failure by top management of the company by several factors , namely: there was a technically appropriate team for deployment, considering both the company and employees of the consulting firm that was supporting the deployment , had problems of cultural nature with a view to not adapting deployment actions to local aspects . Although the present study restrictions for being a single case study , brings practical contribution to the development of an action plan for the implementation of the system in other cornerstones of the company , thereby avoiding the failure factors pointed in the deployment analyzed . For future studies it is suggested to follow these new deployments to be made based on the plan of action proposed here , seeking enhancement of the same .