Indicadores de desempenho e competências organizacionais : um estudo em empresas atacadistas do ramo alimentício da Região Metropolitana do Recife

• Autor(a) principal: SÁ, Elanuza Gracielly Lira
• Data de Publicação: 2017
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da UFRPE
• Texto Completo: http://www.tede2.ufrpe.br:8080/tede2/handle/tede2/7551
• topic: Indicador de desempenho; Competência organizacional; Atacadista; ADMINISTRACAO::CIENCIAS CONTABEIS

The objective of this work was to investigate the relationship between performance indicators and organizational competencies within the wholesale / distribution companies of the food sector of the Metropolitan Region of Recife. Organizational competencies can be understood as a set of resources that affect performance, so that these can be articulated to analyze performance indicators (FERNANDES, 2004). Thus, the use and importance of performance indicators and organizational competencies under the perspective of the Balanced Scorecard were analyzed, and indicators and competences were then related. Regarding the procedures, the research is characterized by being documentary, bibliographical and Survey, so as to meet the objective of this research was used as a tool for collecting data the questionnaire, applied to managers of 37 companies of the Metropolitan Region of Recife. For the analysis of the collected data, descriptive statistics and the Spearman Correlation were used, both through the use of the STATISTICA for windows software. Through the analysis it can be concluded that the financial performance indicators are the most used by the company as well as the competencies related to the financial perspective. Regarding the relationships between performance indicators and competencies, it was noticed that the perspective of learning and growth had more statistically significant observations regarding use and relative importance. In addition, it can be said that the level of education of the manager is the characteristic of the respondent who most presents significant relationships with the indicators and requirements and the billing is the characteristic of the company that most influence in the use of indicators and Skills.