Addressing medical errors: an intervention protocol for nursing professionals

• Autor(a) principal: Pérez,Cristina Díaz
• Data de Publicação: 2019
• Outros Autores: Fuentes,Paloma Salvadores, García,Elena Jiménez
• Tipo de documento: Artigo
• Idioma: eng
• Título da fonte: Revista da Escola de Enfermagem da USP (Online)
• Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0080-62342019000100450
• topic: Patient Safety; Medical Errors; Medication Errors; Nursing; Team

ABSTRACT Objective: To identify the types of interventions that should be included in an organizational protocol for responding to serious adverse events involving nursing staff. Method: A descriptive exploratory study was conducted in the Autonomous Community of Madrid, Spain using a questionnaire. Results: 248 nurses have participated. The respondents prioritized the following interventions for inclusion in the protocol: legal advice (86.5% of participants) and counseling (82.4% of participants). Over two-thirds of the nurses (69.3%) showed that they would like to receive guidance on how to record adverse events on the patient’s medical records, while 64.8% showed that they would like to receive advice on assurances and legal safeguards in relation to the health organization’s medical error notification system and 54.5% endorsed refresher training. Compulsory temporary or permanent transfer of nursing staff involved in adverse events was one of the least popular interventions (3.3% of participants). Conclusion: The nurses prioritized counseling, legal advice, training in communication techniques, and refresher training to address the consequences of adverse events and discarded the possibility of compulsory temporary or permanent transfer.